User guide

Using Attendant Console
Page 34 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Set DND
You can place any station in the directory in do-not-disturb mode.
1. Highlight the desired entry in the Directory.
2. Click Set DND. The screen, shown on the
right, appears.
3. The drop-down list box contains the list of
programmed do-not-disturb messages for
your telephone system. Select the desired
message by scrolling through the list.
4. If desired, enter text in the Custom Text edit
box.
5. Click OK.
Set Forward
You can place any station in the directory in call forwarding mode.
1. Highlight the desired entry in the directory.
2. Select Set Forward. The screen, shown on
the right, appears.
3. Select the Forward type from the scroll box.
The forward options are: Forward Off,
Forward Immediate, Forward If Busy,
Forward if No Answer, and Forward if Busy
or No Answer.
4. Type the Forward Destination in the text box,
then click OK.
Hide Entry
System entries can be hidden so that they no longer display in the Directory.
To hide an entry from the Directory:
1. Do one of the following:
• Highlight the entry you wish to hide and right click on the mouse and then select
Hide Entry.
• Select Hidden Entries in the Tools drop-down menu.
2. Check Show all entries.
3. Highlight the entry you want to hide.
• To select all entries, press CTRL+A.
• To select all but a few entries, press CTRL+A to select all and then, while holding
down CTRL and using the mouse, click to unhighlight those entries that are to be
hidden.
4. Click Hide Entry.
NOTE
The Console supports DND messages across multiple nodes. The DND
messages (00-20), shown in the Message drop-down list box above, may
vary depending on how the DND messages were programmed in each node.
NOTE
For outside number destinations, the Attendant Console automatically insets
the outgoing feature code. Do not include the outgoing access code in the
number.