User guide

Using Attendant Console
Page 32 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
• Number or Name: You can search for a specific station by simply typing text or digits in
the Number or Name box, shown below, in the Directory.
The Attendant Console attempts to match characters with the data in the “Last” or “First”
column and numeric characters with the data in the “Number” column. It then selects the
station with the best match. Using the following extension example.
If you type Smith, Ja it will find all three stations. You could continue typing to select the
station with description “Smith, Jamie” or you could select the highlighted station. To look
for a first name beginning with “Ja,” you can type a comma and then the first letters of the
name (
,Ja).
If you type “130” it will find and select the station with extension “1300.” You could continue
typing to select the station with extension “1308.”
• Group: Sorts and displays different “groups” in the directory. The default groups are
Everyone, Inside Numbers, or Outside Numbers. You can also customize the groups. For
more information on how to create new groups, see page 57.
• Last, First, and Number: Displays station users’ last and first names, and extension
numbers.
• Status: Displays status of the stations. If a station is idle, the status column is blank,
otherwise, its status is listed. If an extension is in more than one state, all states are listed.
The Attendant Console always lists the forward path, then the do-not-disturb message,
followed by the status. See next page for status pictures.
Location: Displays the locations of stations. This is helpful in some multi-node situations
to display the description of the node (i.e., Chandler - Node 1) where a particular station is
located.
Smith, Jack 1308
Smith, James 1300
Smith, Jamie 1315
NOTE
This is reversed if you rearrange the columns so that the First name appears
before the Last name. In that case, you would enter the first name before the
last name (Jamie Smith) or a comma followed by the last name (,Smith).
You can also type only the initial character of the name to search for a name.
For example, to search for Jamie Smith, you can use one of the following
methods:
• If the “Last” name column is to the left of the “First” name column, type last
name initial + a comma + first name initial (s,j).
• If you move the “First” name column to the left of the “Last” name column,
type first name initial + a space + last name initial (j s), or first name initial + a
comma + last name initial (j,s).
Note that you are not limited to only one character. You can type more than
one character (i.e., smi,ja).
NOTE
Speed-Dial Bin numbers display with the name or destination in the “Last”
name column and the Speed-Dial Bin number in the “First” name column.
NOTE
See page 52 for instructions on using and customizing the Directory.