User guide

Using Attendant Console
Page 28 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
System Refresh
The Attendant Console receives data from the telephone system for page zones, directory
entries, and feature codes. While the Attendant Console is running, it is able to recognize
changes in the database and update its own database. However, when the Attendant Console
is not running, changes may be made to the telephone system in which case the Console
database and telephone system may be out of sync. A system refresh must be performed in
order to sync the Console database with the telephone system. Refer to ‘Performing a System
Refresh” on page 9 for more details.
Options
Sets the Attendant Console properties. (See page 10 for more details.)
Configuration Wizard
Helps simplify programming various Attendant Console configuration options. The wizard
displays your current settings. You may change any settings, if desired. If you are not sure how
you would like a particular setting, it is recommended that you not change it.
Exit
Exits the application.
Call Handling Drop-Down Menu
The Call Handing drop-down menu, shown on the
right, contains common commands used during
calls. This menu is also available by right clicking
over the Call List or using the Toolbars (see
page 45 for details on toolbars). The commands
and descriptions are described in the following
pages. For more details on how to handle calls, see
reference pages listed in the table.