User guide

Using Attendant Console
Page 24 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Call List
The Call List, shown below, shows all calls currently connected, ringing, or on hold. A
connected call will have a bullet in front of the name to make it easier to find in the list. You can
view and select calls in any order. Call information is shown in columns.
• From Name: For an outside call, this shows any Caller ID text, if received, or the Tag text
that you have entered. For an intercom call, it shows the calling station's description.
• From Number: For an outside call, this shows the phone number of the calling party, if
available. For an intercom call, it shows the caller’s extension number.
• To Name: For an outside call, it shows the Caller ID or the Tag that you have entered, if
available. For an intercom call, it shows the called station's description.
• To Number: For an outgoing call, this shows the telephone number or extension that you
dialed. For incoming calls it shows the number the caller dialed to reach you.
• Elapsed: Shows the elapsed time since you received the call. By default, the Call List is
sorted according to elapsed time, with the oldest call at the top of the list. New calls are
always added to the bottom of the list.
• Type: Indicates whether the call is an intercom call (IC), an outside call (CO), or a
conference call (CNF).
• Status: This indicates call status. The possible status options are as follows:
o Blank: The status is blank if the call is at dial tone.
o Connected: You can talk to the other party
o Holding: The call is on hold at your extension.
o Holding for Transfer: The call will be on hold until you complete or cancel the
transfer.
o DND: You called an extension in do-not-disturb.
o Waiting: You called a busy hunt group and the call has camped on.
o Forwarding to XXXX: The Attendant Console is in the process of forwarding this call
due to automatic forwarding, as configured in User Settings (see page 10).
o Waiting on Hold: The call is on hold at another extension.
o Waiting to Complete Transfer to VM: A transfer announcement call reached voice
mail. Complete or cancel the transfer.
o Recalling from XXXX: The call is recalling your station.
o Transfer from XXXX: The call was transferred to you.
o Forwarded from XXXX: The call was forwarded to you.
o Ringing: The call is ringing and it is not a recall, transfer, or forward call.
o Hunt Group Call: The call is ringing a hunt group that you are logged into.