User guide

Mitel

Attendant Console User Guide – Issue 3.2, September 2009 Page 23

Using Attendant Console

The Attendant Console program allows you to use your PC to quickly handle a large number of

calls, as well as use all of the features available through your keyset. It has the flexibility to

accommodate several user styles. If you prefer to use the mouse, there are point-and-click

options for most tasks. Or, if you like to use the keyboard, you can use the function keys and/or

other keystroke combinations. In addition, you can set up customized “shortcut” keys and

modify the display to suit your needs. These features are also described in the Quick Reference

Guide located at the front of this book.

Main Attendant Console Screen

The main screen of the Attendant Console has two functional areas: the call handling and

directory areas. All of which are described in the following pages.

To resize the viewing area:

Place the mouse pointer on the bar dividing the Call Handling and Directory areas until it

changes to a double line with arrows. Hold down the left mouse button and move the bar

to the desired position, then release.

For more details on each area, refer to the following pages:

1. Action Bar—Shows the status of the current operation. For example, if you are dialing it

displays “Dialing.”

2. Drop-Down Menus—See page 25 for more details.

3. Toolbars—See page 45 for more details.

4. Call List—See page 24 for more details.

5. Shortcut Buttons—See page 39 for more details.

6. Directory List—See page 31 for more details.

7. Index Buttons—See page 48 for more details.

8. Status Bar—See page 46 for more details.

Call Handing

Area