User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Attendant Console Quick Reference Guide
These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed
information on these and other features, refer to the complete instructions in the User Guide.
To place a call
Type the number in the Number or Name box in
the Directory and press ENTER. (You do not
need to enter an outgoing access code for
outside calls.)
To answer a call
Select the Answer icon OR press F9.
To hang up
Press F12 OR select the Hang-Up icon.
To place a call on hold
1. Press F10 OR select the Hold icon.
2. Press Answer to remove the call from Hold.
To place a call on system hold
Select the Sys Hold icon.
To transfer a call
1. Select the destination number in the directory.
2. Press ENTER to transfer the call to the number.
To transfer to voice mail
1. Select the destination number in the directory.
2. Select Voice Mail in the directory or press
CTRL+ENTER.
To cancel a transfer
You can cancel a transfer at any time before the
transfer is completed. Select the Cancel Trn icon
OR press F6.
To make a page
1. Highlight the desired page zone in the Page
Zones dialog, and then either press ENTER,
select Begin Page, or double-click the desired
page zone.
2. Make your announcement before the Paging
timer expires, then hang up.
MESSAGES
To leave a message at the station
Press CTRL+E OR select the Mess. Call icon.
To leave a voice mail message
Press CTRL+O OR select the Leave VM icon.
To leave a silent message (without
placing a call)
Select an entry in the Directory, and then select
Message on the Directory.
To Remove a message without
responding
From the Messages dialog (displayed through the
Tools drop-down menu), highlight the message
and select Remove. To remove all the messages
in the list, Select Remove All.
To respond to a message
If you have waiting messages, the message indicator on
the status bar says MSG and a small lamp symbol
appears. Each message is identified with the source of
the message, time and date stamp, and the number of
the messages from the messaging station.
Highlight the message and click Reply OR
double-click the message.
If the called station is unavailable (does not answer the
call, is busy, or is in do-not-disturb), the message
remains in the list and you can try again later or leave
your own message for that station.
NOTE
If a station-to-station message is left more
than once between the same two extension
numbers, the message count will only display
“1.”