User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 13
Getting Started
• Hang-up to complete transfer: You can use the Hang Up button to complete a transfer.
If it is unchecked, you must use the Complete Transfer button. If it is unchecked and you
click Hang Up during an announcement call, the announcement call is disconnected and
the call waiting to be transferred remains on hold; you can then make a new
announcement call.
• “Hold” to complete transfer to hold: You can use the Hold button to complete a transfer
and place it on hold at the destination station. If it is unchecked, you must use the
Complete To Hold button.
• Reset the directory after an immediate transfer: The name and number fields in the
Directory list are reset after an immediate transfer.
Program Tab
The Program tab defines information that the Console needs to determine, such as which calls
are local and which are toll calls. It also defines settings for the call log.
• Get mailbox information from the telephone system: Allows you to get mailbox
information from the telephone system. The Console provides a way for you to ignore the
telephone system mailbox information and allows you to manually set the station’s “Has
Mailbox” flag.
• Automatic Logon:
o Automatically logon to the Console as: Allows you to log on to the Console
application automatically as the user selected from the drop-down when you start the
application.
o Perform system refresh at startup: Every time you startup the Console, the system
updates the database information automatically.
NOTE
These settings affect all Attendant Console users.