User guide

Getting Started
Page 12 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Transfer Tab
The Transfer tab allows each Attendant Console user to set the following call options.
• Default Transfer Type: Is the transfer type used when you press ENTER or use hot
dialing. Your options are Announced Transfer or Immediate Transfer.
o Announced Transfer:
Places a call to the destination so you can announce the
transfer. This is the default transfer mode.
o Immediate Transfer: Transfers the call immediately, with no announcement.
• Perform immediate transfers to hunt groups: This check box is enabled only if the
Default Transfer Type is “Announced.” The transfer call to a hunt group overrides the
default transfer type and performs immediate transfer.
• Perform immediate transfers to voice mail: This check box is enabled only if the Default
Transfer Type is “Announced.” The transfer call to a voice mail overrides the default
transfer type and always performs the immediate transfer.
• Perform immediate transfers when dragging and dropping: This check box is enabled
only if the Default Transfer Type is “Announced.” The transfer call made by dragging a call
and dropping it on a directory entry overrides the default transfer type and always
performs the immediate transfer.
• Perform announced transfer to outside numbers: This check box is enabled only if the
Default Transfer Type is “Immediate.” The transfer call to an outsider number overrides the
default transfer type and always performs the announced transfer.
• Transfer to voice mail if transfer destination is in DND: The transfer call to a station in
do-not-disturb goes to a voice mail. (Normally, you cannot complete a transfer to an
extension in do-not-disturb.)