User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 11
Getting Started
• Hot Dialing: Enables the number to be dialed automatically if the number entered in the
Number or Name search box matches a number in the current Group. You do not need to
press Enter.
o Enable: Enables Hot Dialing.
o Disable When Destination Is: If desired, you can selectively disable Hot Dialing when
the destination is busy, in do-not-disturb, or forwarded by checking the appropriate
boxes.
• Skate Mode: Determines what happens to a connected call when a new call is made. If
there is not a call holding for transfer, Skate Mode is ignored and the connected call is put
on “holding for transfer” when a new call is made.
o Skate to Hold: Places a call on hold.
o Skate to Disconnect: Disconnects a call.
• Font Setup: Allows you to change the font type and size used for the lists.
o Change: The following dialog box appears. Select the desired font, style, and size
from the scrolling lists, then click OK to apply.
o Restore Default: Returns to the default font.
• Restore program when call rings: Your Attendant Console screen moves to the front
when a call rings in, or pops up the Attendant Console screen if the program is minimized.
• Show hunt group calls for ACD hunt groups that I am logged in to: Calls to the ACD hunt
group that you are logged in to are displayed in the Directory List.
• Allow hold to toggle hold: You can double-click Hold to toggle the Hold status.
• Always show the “details” in the directory ToolTip: The directory ToolTip will always
show the details when it is displayed.
NOTE
For the fastest transfers, set the Default Transfer Type to Immediate
Transfer and enable Hot Dialing.