User guide

Getting Started
Page 10 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Setting Attendant Console Properties
To set the Console properties, select Options from the Console drop-down menu (see page 25,
for information on drop-down menus) or from the initial start-up window. The Options window
includes options for User, Transfer, Program, Locations, Night Mode, Connection, Warnings,
and Diagnostics preferences.
User Tab
The User tab, shown below, allows each Attendant Console user to set the following options for
their username.
• Automatic Forwarding: Provides an overflow location for incoming calls. You may specify
how many calls are allowed on your extension. When this number is exceeded, all further
calls automatically forward to the specified extension. (The number of calls for Auto
Forward includes only those that are ringing. It does not include waiting hunt group calls,
connected or holding calls. A recall from hold will not automatically forward, but will
contribute to the maximum count.)
o Enable Automatic Forwarding: Enables Automatic Forwarding.
o Ringing Calls: Specifies how many calls are allowed on your extension. When this
number is exceeded, all further calls automatically forward to the specified extension.
(The number of calls for Auto Forward includes only those that are ringing. It does not
include waiting hunt group calls, connected or holding calls. A recall from hold will not
automatically forward, but will contribute to the maximum count.)
o Forward Destination: Enter the extension number that you wish to receive your
forwarded calls.