User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 9
Getting Started
Performing a System Refresh
The Attendant Console receives data from the telephone system for page zones, directory
entries, and feature codes. While the Attendant Console is running, it is able to recognize
changes in the database and update its own database. However, when the Attendant Console
is not running, changes may be made to the telephone system in which case the Console
database and telephone system may be out of sync. A system refresh must be performed in
order to sync the Console database with the telephone system.
A system refresh is performed when the Attendant Console is first installed. You have the option
of having the system perform a refresh on start-up. To do so, check Automatically logon to
the Console as: and select the desired login name, then check Perform Refresh at Startup in
the Program Tab under Options (see page 13). Otherwise, you will have to do a manual refresh.
You should perform system refreshes periodically to ensure that the latest system information is
updated in your Attendant Console.
To perform system refresh:
1. Select System Refresh from the Attendant Console drop-down menu. The Attendant
Console displays a box that asks if you wish to continue.
2. Do one of the following:
• Click Yes to complete the refresh (or No to cancel the refresh).
• Select Perform System Refresh on the logon dialog (only when automatic logon
is not enabled).
NOTE
If the Console is running when changes are made in the Database Programming, the
information is automatically updated and a refresh is not required. Perform a manual
refresh only in do-not-disturb or night mode, as the Attendant Console does not
remain functional. Do not perform a refresh during peak hours, as it may slow down
the telephone system.
NOTE
If you receive the “Resync Failed” error message, the telephone system was
unable to process the resync request. The telephone system will be able to
process the request within a few minutes and then the resync will be
allowed. You can allow the Attendant Console to try again automatically or
exit the Attendant Console and try again later. Also when the Console is
connected to a System OAI Server, if the OAI Server connection fails during
a system refresh, the console will restart the refresh when the connection is
restored.