User guide

Getting Started
Page 4 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Telephone System and Network
Attendant Console can be used with Mitel 5000 Communications Platform (CP) or Inter-Tel
®
Axxess
®
Converged Communications Platform.
• The 5000 CP must be running version 1.0 or later and the Inter-Tel Axxess system must
be using version 5.1 or later software on all nodes (5.119 or later recommended)
• Must have a TCP/IP connection to a System OAI Server for the Axxess system (CT
Gateway, System OAI Switch Transceiver, or Axel Office Server) or a direct TCP/IP
connection to the Call Processing Card (CPC), Call Processing Server or to the CS-5200/
5400/5600 in the 5000 CP.
• System OAI Events and System OAI Third Party Call Control Features must be enabled
on all nodes for the Axxess system or you must have the Features Licensing for the 5000
CP.
• Headset mode must be enabled at your phone if using a headset (not a requirement).
• In Station Programming, your phone should have the Headset Connect Tone option
enabled.
• If the network has multiple Voice Processing Units, they must have remote mailboxes on
the system where the Attendant Console is located to allow the Attendant Console user to
leave voice mail messages for all mailboxes through the mailbox associated with the
Attendant Console’s extension.
Attendant Console
The outgoing feature codes must be identical on all nodes if you will be using remote call
forward programming across nodes.
Attendant Console Database Programming
• The station database programming password must be identical on all nodes if you will be
using the Attendant Console’s database programming feature.
• Each node has its own list of Do-Not-Disturb (DND) or Reminder messages that can be
used only on that node. Programming DND or Reminder messages in the Console
Database Programming overrides any existing messages in a network.
• In order to use the Database Programming feature, you must be a System Administrator.
Refer to the system’s Installation and Maintenance Manual for more information on the system
features.
CT Gateway
The Attendant Console provides call handling for either a single system or multi-node system
network. In order to support a multi-node system network, the Attendant Console must have a
TCP/IP connection to a CT Gateway that supports a multi-node network.
The CT Gateway coordinates events and commands from all connected sources, allowing you
to access and control devices on multiple system systems.
Refer to the system’s Installation and Maintenance Manual for more information on the CT
Gateway.