User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 89
Troubleshooting
Statistics
Q: WHY DO MY STATISTICS SHOW MORE CALLS HANDLED THAN CALLS RANG IN?
A: This is because “handled” calls count calls originated by the user. Every time an IC or CO
call leaves the operator, it was handled, unless it was on hold, was ringing, or was a trans-
fer announcement call. When a conference is made each call in the conference is counted
as handled and the conference call is treated as a new call. Calls that automatically forward
are not counted as handled.
Database Programming
Q: I TRY TO ACCESS DATABASE PROGRAMMING, BUT IT TELLS ME THAT MY PHONE DATABASE PRO-
GRAMMING PASSWORD IS INVALID ON MY NODE. BUT I KNOW MY PASSWORD IS CORRECT
BECAUSE IT WORKS ON MY PHONE. WHY DOES MY PASSWORD CAUSE THIS ERROR?
A: The phone allows you to program only one node. Therefore, it validates your password only
on that node. However, the Attendant Console allows you to program multiple nodes and
requires all nodes to have the same phone database programming password.
Q: WHY IS DATABASE PROGRAMMING DISABLED (GRAYED OUT) ON MY ATTENDANT CONSOLE?
A: If your phone is not programmed as an Administrator station, you cannot perform database
programming.