User guide

Troubleshooting
Page 88 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Dialing a Feature Code or Digits while on a Call
Q: HOW DO I DIAL DIGITS WHILE I AM ON A CALL?
A: You can dial digit(s) using the ALT (alternate) key. See page 66 for more details on how to
dial digit(s) or a feature code.
Time Differences
Q: WHY DOESN'T THE TIME ON MY COMPUTER MATCH THE TIME SHOWN ON MY PHONE?
A: The time shown on the computer display may not match the time shown on the attached
phone’s display because the PC clock controls the computer display and the telephone
system controls the phone display.
Q: I
SET A REMINDER MESSAGE, BUT IT DID NOT SIGNAL ME EXACTLY AT THE TIME I REQUESTED IT
TO
. WHY NOT?
A: Reminder messages are controlled by the clock in the telephone system, not the clock on
your PC. If the time shown on your PC does not match the time shown on your phone's dis-
play, it may appear that the reminder message is signaling you at the wrong time. However,
it is actually signaling at the time you requested – according to the telephone system clock
(shown on your phone).
Q: WHY DOESN'T THE ATTENDANT CONSOLE’S ELAPSED CALL TIME MATCH THE TELEPHONE SYS-
TEM’S ELAPSED CALL TIME?
A:The telephone system’s elapsed call time starts when the call is picked up by the phone
system. The Attendant Console’s elapsed call time starts when the call reaches your
phone.
Mailbox Settings
Q: WHY IS THE “HAS MAILBOX” OPTION IN THE DIRECTORY ENTRY PROPERTIES DIALOG UNAVAIL-
ABLE (GRAYED OUT)?
A:“Has Mailbox” is available only when a station or hunt group is selected. Also, if you are
running the Axxess system version 5.2 or later software or the 5000 CP, this option is never
available, because the Attendant Console receives the mailbox information directly from
the Telephone System.
Q: H
OW CAN I CORRECT INVALID MAILBOX INFORMATION IF WE ARE RUNNING AXXESS SYSTEM VER-
SION 5.2 OR THE 5000 CP SOFTWARE?
A: If the Attendant Console has the wrong mailbox information, try performing a system
refresh. If it is still incorrect, contact the System technician ask to have the mailbox informa-
tion imported from the other nodes to your node and/or have the mailboxes reprogrammed.
NOTE
The “Has Mailbox” option is available when the Axxess system is version 5.1 or
if the “Get Mailbox information from telephone system” check box under the
Program tab of the Options dialog is not checked.