User guide

Page 66

Administrator Procedures

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

Recording Custom Voice Mail Prompts

To record custom system prompts (or restore system prompts):

1. Access the voice mail administrator’s mailbox and menu (see page 53).

2. Say “Replacement” or press to select the System Prompt Replacement option.

3. Say or enter the desired prompt number (see the Voice Processing Prompts section,

starting on page 323, for the appropriate voice prompts for your system).

If the number is not valid, you hear an error message and must choose another prompt

number.

4. If the prompt is available in standard format only, go to the next step.

If the prompt is available in two formats, select one of the following:

• Say “Standard” or press

to record a standard (non-ASR) prompt.

• Say “Speech Recognition” or press

to record an ASR prompt.

5. The current prompt is played. You have the following options:

• Say “Replay” or press

to replay the prompt.

• Say “Custom” or press to replace the system prompt with a custom prompt.

Record the prompt and then press .

• Say “System” or press to reinstate the system prompt.

• Say “Cancel” or press to leave the prompt unchanged.

If the voice processing system PC disk is full, a prompt will notify you that it cannot

accept the recording. Hang up and try again later.

If the newly created prompt is to be available in two formats, repeat step 5 to record the

other format.

6. When finished recording, you have the following options:

• Say “Replay” or press to replay the recording.

• Say “Append” or press to add to the message.

• Say “Erase” or press

to erase and re-record the message.

• Say “Accept” or press to accept.