User guide

Page 55

Administrator Procedures

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

Mailbox and Extension ID Personal Options

• Remote Messaging: Remote Messaging is available for voice mail messages only and

is enabled in database programming on a per-mailbox basis. Using remote messaging,

you can program voice mail to call the mailbox owner when he or she receives new

messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail

calls each number until it successfully connects to a device (e.g., pager, answering

machine, etc.). If for some reason voice mail is not able to use remote notification, the

mailbox will receive a message stating that notification could not be completed. For

more information about Remote Messaging options, see the appropriate user guide.

• Fax Destination Number: If a station is programmed to receive incoming faxes, you

can program the fax destination number that will receive the faxes that are sent to the

mailbox.

• Message Search Order: This option allows the user to determine how to retrieve saved

or new messages based on the date and time they were received. The message search

order can be the earliest-received messages first (First In/First Out), or the latest-

received messages first (Last In/First Out).

• Transfer Method: The transfer method determines how an incoming call that is trans-

ferred to a mailbox or Extension ID is handled. The transfer method allows users to

accept and/or refuse specific calls.

Transfer methods include unannounced, announce-only, and screened. When a voice

mailbox is programmed for screened calls, the user can:

— Say “Accept” or press to accept the call.

— Say “Replay” or press to replay the announcement.

— Say “Voice Mail” or press to send the call to voice mail.

— Say “Forward” or press

and then enter the extension number to forward the

call to another extension.

— Say “Refuse” or press to refuse the call.

To record/change a personal greeting:

1. Access the voice mail administrator’s mailbox and menu (see page 53).

2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance

option.

3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options

Menu.

4. Say “Greeting” or press to record/change the personal greeting. You have the fol-

lowing options:

• Say “Primary” or press to record and/or enable the primary greeting.

• Say “Alternate” or press to record and/or enable the alternate greeting.

• Say “System” or press to enable the system default mailbox greeting.