User guide

Page 52

Administrator Procedures

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

Voice Mail Administrator Procedures

VOICE MAIL ADMINISTRATOR PROCEDURES

If your endpoint has been programmed as the voice mail administrator, you can use special fea-

tures that are not provided to other voice mailbox owners. The administrator mailbox has all

the end-user mailbox features, plus the ability to do the following:

• Record a broadcast message

• Perform mailbox and group list maintenance

• Create and select custom audiotex recordings (voice mail company greetings, auto

attendant recordings, call routing announcements, and hunt group overflow and

announcement station recordings)

• Import fax documents

• Customize or reinstate voice mail prompt

NOTE: If your site uses Enterprise Messaging (EM) and the Automatic Speech Recognition

(ASR) feature has been enabled for the administrator’s mailbox, you can complete voice mail

tasks by issuing spoken commands or by pressing dialpad digits. All of the instructions in this

section include both types of instructions. See page 296 for ASR guidelines.

To begin using the voice mail administrator’s mailbox you will need to first initialize the mail-

box.

To initialize the voice mail administrator’s mailbox:

1. Dial the voice mail access number.

2. Say “Login” or press to identify yourself as a subscriber.

3. Say or enter the voice mail administrator’s mailbox number.

4. Enter your default password (mailbox number) and then press .

5. If you want a password, enter a new password using digits 0-9 (up to 12 digits), and

then press when you are done. The messaging system plays back your password.

If you do not want to use a password, just say “Skip” or press .

NOTE: To provide system security, all mailboxes and extension IDs should have a

password. To make the passwords difficult to guess, they should not match the mailbox

number or consist of one digit repeated several times. This is especially important for

the voice mail administrator's mailbox, which allows programming access to other mail-

boxes.

Say “Accept” or press to accept the entry or say “Erase” or press to erase and re-enter

your password. The system prompts you to record your directory name.

7. After the tone, record your first and last names.

8. When prompted, do one of the following:

• Say “Accept” or press again to accept the name.

• Say “Replay” or press to replay the name you just recorded.

• Say “Append” or press to add to your name.

• Say “Re-record” or press to erase and re-record your name.