User guide

Page 43
Administrator Procedures
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Network Alarms
Table 7.
Alarms and Suggested Responses
ALARM DISPLAY DESCRIPTION AND ACTION REQUIRED
SYS ALARM #10
xXXXX OFF HOOK
A station has remained off-hook and inactive past the expiration of the Inactivity
Alarm timer. The display and the SMDR indicate which station is off-hook. The
lamps in the button for that station on DSS/BLF units and on the speed-dial but-
tons of other stations flutter continuously.
Locate the station and replace the handset in the cradle. (Calls being transmitted
over the secondary voice path are not affected or interrupted by an off-hook
alarm condition.)
SYS ALARM #11
xXXXX EMER-
GENCY
A user has dialed the Emergency Call feature code (911/999) and the system
has selected a trunk and dialed the programmed emergency number.
No action required, clear the alarm. To facilitate emergency services reaching the
party in need, determine who made the emergency call.
SYS ALARM #12
CHECK PRINTER
The printer is not functioning properly.
Check the cable and the power cord connections and that the printer is supplied
with paper and ribbon.
SYS ALARM #13
CHECK PRINTER
The printer is not functioning properly.
Check the cable and the power cord connections and that the printer is supplied
with paper and ribbon.
SYS ALARM #14
SET DATE/TIME
The system real-time clock has not been initialized or has been corrupted.
Set the system time and date as described on
page 15.
SYS ALARM #15
CALL TECHNICIAN
The real-time clock chip is not operating.
Contact service personnel.
SYS ALARM #16
NO DELAYED
MAJOR
The system was unable to perform a scheduled delayed major reset because the
system was not idle.
If this alarm recurs, contact service personnel.
SYS MGR LINK
ERR
<error string>
The certificate is not yet valid or the system is not connected to the appropriate
System Manager server.
Contact service personnel.
SYS ALARM #18
SYS MGR INV
CERT
A corrupt certificate was uploaded or there was an error in writing the file.
Contact service personnel.
SYS ALARM #20
CHECK PRINTER
The printer is not functioning properly.
Check that the cable and the power cord are connected, and that it has paper
and toner.