User guide

Page 41
Administrator Procedures
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Programming and Using DSS/BLF Buttons
To place an intercom call using a DSS/BLF button:
1. To use the handset: Lift the handset. The display shows ENTER EXTENSION NUM-
BER.
To use the speakerphone: While on-hook, press the Speaker button or . The
Speaker button lights. The display shows ENTER EXTENSION NUMBER.
2. If you want to place a private (non-handsfree) call to an Inter-Tel endpoint, press the
pound ( ) button. The display shows RING EXTENSION NUMBER.
3. Press the desired DSS/BLF button.
If calling an Inter-Tel endpoint with handsfree answering enabled, you are immediately
connected.
If placing a private call, calling a hunt group, calling a single-line set, or calling an
Inter-Tel endpoint with the Handsfree feature disabled, you hear repeating double tones
until the call is answered.
If the called OHVA-enabled station is busy and your station is enabled for immediate
OHVA transmit, do not hang up when calling a busy endpoint. Press the DSS/BLF but-
ton again. If the endpoint’s secondary voice path is available, you are immediately con-
nected for an off-hook voice announce call and may speak.
To transfer calls to stations using a DSS/BLF button:
1. While on a call, press the desired DSS/BLF button. The call is placed on transfer hold.
Do one of the following:
• Transfer to a station that is forwarded to Voice Mail: You hear repeating dou-
ble tones and the display shows DEST FORWARDED TO VOICE MAIL.
• Transfer to Voice Mail: The system waits for you to enter the mailbox number.
The display shows ENTER MAILBOX. Enter the desired mailbox number. If you
do not enter a mailbox number before you hang up, the caller will be connected to
the Voice Mail unit and must enter the mailbox number after listening to the intro-
ductory prompts.
2. If desired, wait for an answer and announce the call. If you are calling a device that
does not accept handsfree calls (such as Automated Attendant), the display shows
HANG UP TO FINISH TRANSFER. You have the following options:
• To complete the transfer: Hang up or press another Call button. The display
shows CALL TRANSFERRED TO (username).
• To transfer the call to hold: Press the Hold button or press and enter the
Individual Hold feature code (336). The call will not ring or send call waiting sig-
nals until the Hold timer expires.
• To try another station: Press another DSS/BLF button.
• To return to the caller: Press the lit Call button, trunk button, or button.
To use the Reverse Transfer feature with a DSS/BLF button:
• EITHER, enter the Reverse Transfer feature code (4) and then press the DSS/BLF but-
ton of the station where the call is ringing.
• OR, press the desired DSS/BLF button, and then press and enter the Reverse
Transfer feature code (4).
IC
#
∞
IC
∞