User guide

Page 296
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Automatic Speech Recognition
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AUTOMATIC SPEECH RECOGNITION
The EM voice processing system supports Automatic Speech Recognition (ASR), which
allows users to access voice mail, call routing applications, the automated attendant and the
directories by issuing spoken commands instead of dialing digits on their endpoint. Because
ASR is a very flexible feature, it can be enabled or disabled on several different levels. ASR
also allows subscribers and non-subscribers to navigate automated attendant menus, call rout-
ing applications, and search the directories using voice commands. When ASR is enabled for a
user’s mailbox, he or she can issue spoken commands to navigate the voice mail menus. ASR
is currently supported on EM voice processing systems only.
If ASR is enabled on a voice processing system, users are prompted to speak or press a digit on
the dialpad to complete a voice mail task. If ASR is not enabled, users are only prompted to
press a digit. When ASR is not enabled, users can still navigate the menus and perform tasks
by pressing the appropriate dialpad digits when prompted.
The following ASR guidelines are provided in the endpoint user guides. Instruct users to fol-
low these guideline for best results when using ASR.
• When completing a mailbox-related task, either say the command each time or press the
dialpad digits each time. Pressing the dialpad digits will temporarily disable ASR for
the current call.
• Use the handset when issuing spoken commands. Your endpoint’s speaker can pick up
background noise and other sounds, which may cause the system to misinterpret a com-
mand.
• If your endpoint has a display, voice mail options are shown on the display. If you don’t
hear the command word when the prompt is announced, look at the display for the
appropriate voice command.
• When you use the dialpad digits to complete a task, you are sometimes prompted to
press to indicate to the system that you have finished entering digits. It is not neces-
sary to say “Pound” when using ASR. The silence that follows your voice command
replaces the digit.
• While you are recording a message, ASR is temporarily disabled, therefore you cannot
issue spoken commands to access recording options like pause and erase. If you attempt
to issue a spoken command while you are recording, your recording will include the
command you issued. To access recording options, you must press the appropriate dial-
pad digits.
• You cannot use ASR to set up your e-mail password. For security reasons, you must
enter your e-mail password characters by pressing the appropriate dialpad digits. Enter-
ing passwords this way prevents others from overhearing your password.
• If the system cannot interpret your voice commands for three consecutive attempts,
ASR is temporarily disabled by the system for the current call. You can still complete
tasks using the dialpad digits; however, you will no longer be prompted to say a com-
mand.
• You can temporarily disable ASR for the current call by selecting option eight from the
main menu.
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