User guide

Page 295
Automatic Fax Detection
Voice Processing Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
AUTOMATIC FAX DETECTION
NOTE: This feature is available for the Windows 2000, and EM voice processing systems
only.
With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can
be programmed to automatically route incoming fax calls to a specified extension or to an e-
mail address.
If the feature is enabled, the mailbox or Call Routing Announcement Application will automat-
ically listen for fax tone.
• A mailbox will listen for fax tones during the mailbox greeting and while a message is
being recorded. If the mailbox detects fax tones, the call will be transferred to the speci-
fied extension or e-mail address. If the tones are detected after a recording has started,
the call will be disconnected.
• Call Routing Applications will be able to detect fax tones during the greeting and up to
time-out. The fax tone detection will also be disabled if the caller performs an action
that removes them from the Call Routing Announcement (transferring to an extension,
transferring to a mailbox, etc.).
If the fax card is busy when an incoming fax call is received, the call will be disconnected.
FAX E-MAIL REQUIREMENTS
To send faxes to an e-mail address using the Fax-On-Demand feature, the Unified Messaging
feature, described on page 322, must also be enabled. Note that, in database programming, a
mailbox Fax E-mail Address counts as one user.
FAX CARD REQUIREMENTS
If your site uses the Voice Processing Unit, to send and receive faxes, the VPU PC must have a
fax card installed. This can be the same fax card that supports the Fax-On-Demand feature.
The software will support up to eight fax ports.
If your site uses EM, the EM PC does not require a fax card because fax capabilities are
included in the PC’s hardware. However, to access fax features, the system must include a fax
license.
NOTE: Enterprise Messaging has been designed to process outbound fax messages and will
support up to 200 pages in queue at the same time. If more volume is necessary, then a stand-
alone fax server is recommended.
FAX E-MAIL MESSAGE FORMAT
The e-mail message sent by the Voice Mail has the following components:
• To: The TO line contains the recipient’s e-mail address.
• From: The FROM line contains the e-mail address of the voice processing system. If
an E-mail Real Name has been programmed for the voice processing system, it will also
be shown on this line.
• Subject: The SUBJECT line contains the line “Fax received from <source>.” The
source will be the Call Routing Application number or the mailbox number from where
the fax is received, for example: CRA 2505 or MB 1000.