User guide

Page 287
Responding to the Audio Diagnostics Feature
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
5. Hang up to complete the Audio Diagnostics
feature.
When the Audio Diagnostics selections are
completed, the system generates Alarm 128
and the administrator station displays
ALARM #128 <extension number> AUDIO FRZ.
NOTE: Consult your Inter-Tel field technician for the list of Audio Diagnostics codes
that are used on your system.
Responding to the Audio Diagnostics Feature
To respond to Alarm 128:
Alarm 128 indicates that someone has completed the Audio Diagnostics feature. Contact your
Inter-Tel service technician so that they can pull the information for troubleshooting purposes.
PHANTOM DEVICES
Phantom devices are fully functional virtual devices on the system. They can have a true status,
such as idle, Do-Not-Disturb (DND), ringing, etc. so that they could be placed in hunt groups
and ring. The statuses that do not apply to phantom devices are as follows:
• Unplugged (phantoms have no hardware and will always be online)
• Busy/Permanently Busy (phantoms cannot answer a call)
By default, the phantom is in not-in-DND status.
If the phantom device has a Voice Mailbox, the extension appears in the Voice Mail directory
and the system intercom (IC) directory. Voice mail indications and station silent messages are
stored in the phantom device information.
When created, phantom devices are automatically added to the All Stations extension list.
Phantom devices can be forwarded and follow the rules for station manual forwarding and sys-
tem forwarding.
ALARM #128
x12345 AUDIO FRZ
CLEAR ALL ALARMS
CLEAR ALARM
IDLE MENU