User guide

Page 286
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Using the Audio Diagnostics Feature
Using the Audio Diagnostics Feature
Only stations with the Audio Diagnostics station feature enabled can use the Audio Diagnos-
tics feature.
NOTE: Only six-line display endpoints have the menu buttons mentioned in these instructions.
Users who have endpoints with a two-line display, or no display, must use the numeric entries to
use the Audio Diagnostics feature.
To use the Audio Diagnostics feature:
1. If the endpoint is idle, while on-hook, enter the Audio Diagnostics feature code (320).
If you are on an active call, press
, then enter the Audio Diagnostics feature
code (320).
The display shows
PLEASE SELECT AUDIO PROBLEM.
2. Do one of the following to select an audio
problem:
EITHER, Press the desired menu button.
OR, Enter the two-digit numeric code (01-12)
that corresponds to the audio problem (see
page 285).
The display shows
PLEASE SELECT AUDIO
DIRECTION
.
3. Select the direction of the audio problem.
EITHER, Press the desired menu button.
OR, Press the dialpad button that corresponds
to one of the following responses:
• Press for ONLY I HEAR IT.
• Press for ONLY OTHER PARTY.
• Press for WE BOTH HEAR IT.
If the Record-A-Call feature is enabled for your endpoint, the display shows
WOULD
YOU LIKE TO RECORD CALL?
4. If the Record-A-Call feature is available, you
have the option of recording the call.
EITHER, Press the desired menu button.
OR, Press the dialpad button that corresponds
to one of the following responses:
• Press to record the call.
• Press to continue without recording.
NOTE: If the system cannot accurately record the call, the display shows CALL
CANNOT BE COMPLETED.
∞
ENTER TWO DIGIT
AUDIO PROBLEM
STATIC
DELAYED AUDIO
ECHO
OTHER
PLEASE SELECT
AUDIO DIRECTION
ONLY I HEAR IT
ONLY OTHER PARTY
WE BOTH HEAR IT
1
2
3
WOULD YOU LIKE
TO RECORD CALL?
YES
NO
1
2