User guide

Page 285
Audio Problems
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
AUDIO PROBLEMS
When the Audio Diagnostics feature code (320) is entered, the system prompts users to select a
characteristic of the audio problem. Users with 6-line display endpoints can either press the
menu button that corresponds to the displayed audio problem or enter the numeric codes for
the audio problem on their dialpads. The two-line display and non-LCD display users must
enter the numeric codes on their dialpads because they do not have menu buttons.
A list of the 12 audio problems and the numbers associated with them is provided in the fol-
lowing table.
Although there are 12 pre-defined audio problems, only four can be programmed for the sys-
tem. The default numbers of the four selected audio problems may also be changed.
Specifying Audio Direction
After selecting the audio problem, the system prompts the user to choose the direction of the
audio problem. The following options are available:
• ONLY I HEAR IT (users with a two-line display, or a no-display, endpoint press )
• ONLY THE OUTSIDE (users with a two-line display, or a no-display, endpoint press
)
• WE BOTH HEAR IT (users with a two-line display, or a no-display, endpoint press )
Using Record-A-Call For Diagnostics
If the Record-A-Call feature has been programmed for the station, users can record the call
while using the Audio Diagnostics feature (see page 286).
NOTE: The Record-A-Call feature cannot be used on certain calls such as Agent Help, Station
Monitor, Conferences, and Paging.
Collecting Audio Diagnostics Data
If your Inter-Tel service technician instructs you to collect this diagnostics data, perform a
System History Freeze using the instructions in the “Freezing/Unfreezing the System History”
section of this guide, see page 51.
Table 33.
Audio Problems
AUDIO PROBLEM NUMBER AUDIO PROBLEM
NUM-
BER
Echo 01 Too Loud 07
Static 02 Distorted 08
One-Way Audio 03 Delayed Audio 09
No Audio 04 Clipping 10
Choppy Audio 05 Cross-Talk 11
Too Soft 06 Other 12
1
2
3