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System Features

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

FWD Button

If calls are forwarded to a voice processing system application, and the system is unable to

communicate with the voice processing system PC, the call will not be forwarded. It will

remain at your station.

Call forwarding overrides system call forwarding at the principal station.

If a station is programmed for Forward No Answer or Forward No Answer/Busy and receives

a transferred call, the Forward No Answer timer is started when the intercom call from the

transferring station begins ringing. The Forward No Answer timer is restarted if the transfer-

ring station completes the transfer before the timer expires (the transferred call will then be for-

warded when the timer expires).

Agent Help Request calls, queue callbacks, and recalls do not forward, except that a recall at

an Attendant’s station will forward to another station.

FWD BUTTON

Some Inter-Tel endpoints use a combination of the default key and forwarding menu

keys. When the default key is pressed, the display shows a menu of call forwarding

options. The user must then select the desired option by pressing the corresponding key next to

the display. If the key is programmed to use any other Forward feature code (355-358)

the forwarding options will not be displayed when the key is pressed; the Inter-Tel

endpoint will operate the same as any other Inter-Tel endpoint.

Any Inter-Tel endpoint user can make any user-programmable button a button that uses

one of the forwarding feature codes (355-358). Refer to the procedures on page 175 for pro-

gramming user-programmable buttons.

A user-programmed button is lit only when the station is programmed for the call for-

warding condition enabled by that button. For example, if a user-programmed button is

set to forward calls when the station is busy, the button will be lit when the Forward If Busy

feature is enabled, but not if the Forward If No Answer feature is enabled.

If an Inter-Tel endpoint user has both a fixed button and a user-programmable

button, the fixed button will always light when the station is forwarded. However, the user-pro-

grammable button will be lit only when the forwarding option activated by that button

has been selected. For example, if the user has the Forward All Calls feature programmed

under a user-programmable button, that button will light if either the fixed or programmable

button is used to select that feature. However, if the fixed button or a feature code is

used to set the Forward If Busy feature, only the fixed button will light.

FWD