User guide

Page 220

System Features

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

Call Screening

Receiving an Announced Or Screened Transferred Call: Depending on the Transfer

Method programmed for your mailbox or extension ID, one of the following will occur when

you receive a call transfer from Automated Attendant or Call Routing Announcement:

• “Announce Only” Calls: When the caller enters your extension number, the system

asks the caller to record his or her name. The voice processing system then places a pri-

vate call to your station. When you answer, it plays “You have a call from (caller's

name).” It then completes the transfer, and the transferred call rings at your station.

Answer as usual.

• “Screened” Calls: When the caller enters your extension number, the system asks the

caller to record his or her name. The voice processing system then places a private call

to your station. When you answer, it plays “You have a call from (caller's name),” and

gives you the following options:

— To accept the call, press

or the ACCEPT menu button. The call will ring at

your station.

— To replay the announcement, press

or the REPLAY menu button.

— To send the call to Voice Mail, press

or the SEND TO V-MAIL menu button.

The caller is transferred to your mailbox and hears your personal greeting.

— To forward the call to another extension, press

or the FORWARD menu but-

ton. Then enter the extension number. The call is sent to the other station. If that

station has screened or announced transfers, the caller’s name is played again for

that station.

— To refuse the call, press

or the REFUSE menu button, or simply hang up. The

caller receives a recording that says you are not available and offers them the

option of leaving a message.

• “Unannounced” Calls: This is the default method for transferring a call. The call is

transferred to your station without any kind of announcement.