User guide

Page 216
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Call Transfer
CALL TRANSFER
The Call Transfer feature includes several components as described in the following section.
FEATURE CODES
There are two feature codes for transferring intercom and outside calls to other stations, voice
processing system applications, hunt groups, off-node devices, or outside telephone numbers.
The call transfer options are as follows:
• Transfer to ring: You can transfer intercom or outside calls to another station, a voice
processing system application, a hunt group, or an outside telephone number.
• Transfer to hold: Either intercom or outside calls can be transferred to another station
and placed on hold using this feature.
TRANSFERRING CONFERENCE CALLS
An established conference can be transferred to a station. While the transfer is taking place, the
parties in the conference remain connected to each other and may converse. The transfer will
appear at the destination station in the same manner as any other transferred call along with a
CONFERENCE TFR FROM (username) display and may be answered by the station user.
TRANSFER TO A SYSTEM FORWARD
When a station user transfers a call to the principal station of a system forwarding path, the
Handsfree Announce System Forward system-wide flag determines what the caller will hear. If
enabled, the caller will place a handsfree call to the principal station and can announce the
transfer (the call does not enter the forwarding path). If the option is disabled, the transferring
station user will hear ringing and can announce the call only if it is answered by the principal
station or one of the forwarding points.
TRANSFERS AND OUTSIDE CALLS
If a station user answers another call while a party is waiting on transfer hold, the waiting party
will be moved to individual hold at that station. If the Hold timer expires while a call is on
transfer hold, the call will recall the station. The station user must return to the call on hold and
begin the transfer process again. There may be some reduction in voice volume when an out-
side call is transferred to an outside telephone number depending on the quality of the trunks
being used.