User guide

Voice Processing System Applications
Page 7
Overview
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
• E-Mail Reader: E-Mail Reader is a licensable feature available with the EM voice pro-
cessing system that provides users with advanced mailbox capabilities through Text-To-
Speech (TTS) technology. When E-Mail Reader is enabled for a mailbox, the user can
access voice mail, e-mail, and fax messages by logging in to his or her mailbox. E-Mail
Reader announces the message envelope, and can also “read” the text in the body of e-
mail messages. E-Mail Reader users also have access to additional message options,
which vary based on the media type. For more information about E-Mail Reader, see
page 307.
• Fax-On-Demand: The Fax-On-Demand feature is a specially programmed Call Rout-
ing Announcement application that uses digit translation to allow callers to select the
documents they want to have faxed to them. With Fax-On-Demand, callers can use a
DTMF endpoint to request one or more documents from the company’s fax library, the
library that is also used in the Unified Messaging faxing feature. When the request is
completed, the voice processing system places a call to the caller’s fax machine to
deliver the requested documents. For more information about the Fax-On-Demand fea-
ture, see page 308.
• Record-A-Call: This feature allows a station user to record a call-in-progress in a voice
mailbox message. When a station user enters the Record-A-Call feature code, the sys-
tem places a call to the station’s assigned Record-A-Call application. When the applica-
tion answers, the system sets up a conference call with the station’s Record-A-Call
mailbox. If programmed, the mailbox plays a greeting to indicate that the recording is
in progress. For more information about the Record-A-Call feature, see page 310.
• Scheduled Time-based Application Routing (STAR): STAR enhances the program-
mability of the voice mail application greetings. With STAR, applications can be pro-
grammed to play alternative greetings for holidays and weekends. A STAR application
is a table of up to 20 entries, that serve as a “routing table.” The routing table tells the
voice processing system which application will be used based on day and time informa-
tion in the table. The identified applications are programmed to play the greetings. The
STAR feature only routes the call to the right application. For more information about
STAR, see page 311.
• Station Message Detail Recording (SMDR) Information Storage: SMDR informa-
tion can be stored on the voice processing system’s hard disk and then processed using
call record sorting software. For more information about STAR, see page 313.
• Voice Mail and Message Notification Retrieval: Voice Mail handles all calls that are
directed to voice mail (other than through the Message Notification/Retrieval applica-
tion) by subscribers and non-subscribers. If your system is using EM and E-Mail
Reader is enabled for the mailbox, the user has access to advanced messaging features
using his or her advanced mailbox. With Voice Mail, callers hear the main company
greeting, followed by a menu of available options. Message Notification/Retrieval pro-
vides voice mail message notification and quick mailbox access. For more information
about Voice Mail and Message Notification Retrieval, see (page 314).
• Unified Messaging: The Unified Messaging (UM) feature links the voice processing
system with e-mail and/or provides outgoing fax capabilities. Depending on which
voice processing system that you are using, you may have UM version 2.2 or 2.3. For
more information about UM, see
page 322.