User guide

Page 205
On-Hook Monitoring
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
ON-HOOK MONITORING
An Inter-Tel endpoint user with a speakerphone can monitor the call (listen to a recorded mes-
sage, wait for the call to be answered, or wait on hold), and then speak handsfree when
answered.
To use on-hook monitor:
While on a call, press the Speaker button and hang up. If you do not want to be heard and if the
MUTE button is not lit, press the button or MUTE menu button, or press the Special
button and enter the Microphone Mute On/Off feature code (314). You can hear the other party
(if the microphone is muted, you cannot be heard). The Speaker button is lit (and the
button is lit if the microphone was muted).
To return to the conversation:
You may lift the handset or speak handsfree. (If the microphone was muted, press the lit
button or the UNMUTE menu button to speak. The button goes off.)
GROUP LISTEN FEATURE
The Group Listen feature allows an Inter-Tel endpoint user to transmit a conversation over the
endpoint speaker while in handset or headset mode. This allows other people in the room to lis-
ten to the conversation. However, the endpoint microphone remains disabled so that only the
headset or handset user can speak.
This feature cannot be used on a handsfree call. The user must be on a call using the handset or
a headset before entering the feature code. Group Listen cannot be used on single-line sets.
To turn the group listen feature on or off during a call:
While on a call using the handset or a headset, press the Special button and enter the Group
Listen feature code (312). You hear a confirmation tone, and the display shows GROUP LIS-
TEN ON or GROUP LISTEN OFF. (The other party will not hear the confirmation tone.)
NOTE: When using Group Listen on a Model 8500, 8520, or 8560 endpoint, the volume con-
trol adjusts the volume level of the headset speaker or handset speaker, not the external
speaker.
When the Group Listen feature is active in handset mode, the Speaker button lamp will remain
unlit. This allows the user to place the call into handsfree mode at any time during the call by
pressing the Speaker button. When the feature is active in headset mode, the Speaker lamp is
lit. Pressing the button will disconnect the call.
The Group Listen feature code can be programmed under a feature button or DSS/BLF button
just like any other feature. The button functions as a toggle. If the button has a lamp, it is lit
when the feature is activated and unlit when the feature is turned off.
If the Group Listen feature is active when an OHVA call is received by the endpoint, the
OHVA call will camp on (because the speaker is busy).
MUTE
MUTE
MUTE
MUTE