User guide

Page 198
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Canceling a Waiting Message
Canceling a Waiting Message
NOTE: Message indications from Voice Mail will only be cleared if you save or delete the wait-
ing Voice Mail message. The button will re-light if you clear the message indication with-
out saving or deleting the Voice Mail message.
To cancel a displayed message without answering at an Inter-Tel endpoint:
1. When the message you want to cancel is displayed (as described on the previous page),
remain on-hook and press the asterisk ( ) button or the DELETE menu button. The
message is canceled.
2. If the button continues to flash, there is another message. The display shows the
next message. Either respond to it or cancel it.
To cancel a message without answering at a single-line set or without displaying messages
at an Inter-Tel endpoint:
1. If you receive message waiting indications, enter the Cancel Current Message feature
code (368). The message is canceled.
2. If you continue to receive message waiting indications, there is another message. Either
respond to it or cancel it.
Alternate Message Source
The Alternate Message Source feature was developed to enable a voice processing system to
leave messages through a station or hunt group that is designated as its alternate message
source. When a message is left on the voice processing system for a station user that has an
assigned mailbox, the called station receives the message waiting indications. If it is a display
endpoint, the display shows MESSAGE RECEIVED FROM (alternate message source) rather
than from the Voice Mail circuit. When the station user retrieves the message, an intercom call
is placed to the alternate message source.
To make efficient use of multi-port analog Voice Mail units (not voice processing system
Voice Mail applications), the ports are placed in a Voice Mail hunt group, and the Voice Mail
hunt group’s pilot number is assigned as the alternate message source for each of the individual
Voice Mail ports. When a user responds to a message left by one of the Voice Mail ports, the
pilot number is automatically dialed, and the call circulates through the hunt group until a
Voice Mail port is available. Without the alternate message source hunt group, the call would
return only to the port that left the message and would not circulate through the hunt group.
A station’s message center or alternate message source does not need to be on the same node as
the station. It can be a station, hunt group, voice processing system application, or any off-node
device.
MSG
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