User guide

Page 194
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Inter-Station Messages
INTER-STATION MESSAGES
Intercom callers may leave a message waiting indication if a called station is busy, if there is
no answer, if the station is in Do-Not-Disturb, or when they are connected to or placed on hold
by another station. Users are allowed to leave message for, and respond to messages from,
users on other nodes. There are two messaging options:
• Have the called party return your call. Display endpoints show the source and time
of the message. When the called party responds to the message indication, a call is auto-
matically placed to your station.
• Leave a message with the called party's message center. Display endpoints show that
a message was left with the endpoint user’s assigned message center. When the called
party responds to the message indication, a call is automatically placed to his or her
message center.
To signal that a message is waiting, a called Inter-Tel endpoint’s button flashes, and the
display shows the number of waiting messages. Each time the button is pressed, the
display shows the message source for each of the waiting messages in the order they were
received. For messages from stations, the display shows MSG: (station) and the date and time
of the message. For messages from Voice Mailboxes, the display shows XX MESSAGES
FROM MBOX XXXX to indicate the number of waiting messages in each mailbox that left a
message. (This is especially helpful at stations with multiple mailboxes.) For single-line sets, a
system programming option can be enabled that sends six short message waiting tones when
the user lifts the handset or presses the hookswitch.
NOTE: Model 8500, 8520, and 8560 endpoints have a Message Lamp located on the upper,
right-hand corner of the endpoint. If programmed for the Message feature, this lamp flashes/
lights whenever the button flashes/lights. See page 116 for details.
Any station, voice processing system application, hunt group, or off-node device can be desig-
nated as the message center for a station. However, a station cannot be programmed as its own
message center.
If the designated message center is a Voice Mail hunt group, the Voice Mail hunt group is
called after the Message Wait timer expires. When the Voice Mail unit answers the call, the
called party’s “mailbox” is automatically dialed. The caller can then leave a message in the
mailbox. The called party’s button flashes, and the message display indicates that the
message was left by the Voice Mail hunt group.
Each station user can leave message waiting indications at more than one station. If more than
one message is received from one station, the message display will show only the first mes-
sage, and all other requests will be ignored.
When a station is forwarded or has system forwarding, and a caller leaves a message waiting
indication after calling the forwarded station, the message indication appears at the original
station instead of the station that received the forwarded call.
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