User guide

Page 190
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Call Logging
CALL LOGGING
The Call Logging feature allows digital/IP endpoints and IP softphone users to log the follow-
ing calls on their endpoint:
• Missed Calls
• Received Calls
• Dialed Calls
The Call Logging feature shows the user who called them when they were away, which makes
it easy to redial those callers. The maximum number of entries that can be stored in a call logs
list is 20 entries. Six-line display endpoints are recommended for field visibility and easier
usage. Call Logging has many advantages including redial for intercom (IC) calls and outgoing
central office (CO) calls, storage of caller ID from incoming calls, and missed call notification.
The system provides the user with an interface similar to their personal cellular phone. The call
lists are stored in Call Processing and are accessible through the user interface on endpoints.
The following endpoints do not support Call Logging:
• IP endpoints in SIP mode
• Non-display
• Single line
• Executone
• Model 8524/8525/8526
• Model 8664/8665/8668
CALL LOGGING DISPLAY
The following is an example of the Call Logging display on a six-line display endpoint. Two-
line display endpoints show only the first two lines. Each call entry contains the following
fields:
The entries are displayed from newest to oldest. Once the list is full, the newest call is moved
to the front of the list and the oldest call entry is removed. The user can scroll through all of the
entries in the list via the user interface (see page 191).
JOHN DOE
4809619000
FR AUG 20 11:53A
DELETE DEL ALL
CALL NOW
<< >>
Name: Displays the name of the missed/received/
dialed call. If not available, the first line is blank. If
neither the Caller ID name or number is available,
UNKNOWN CALLER is displayed.
Number: Displays the number of the missed/
received/dialed call. If not available, the second line is
blank.
Date/Time: Displays the date and time that the call
was missed/received/dialed.
DELETE/DELETE ALL: Allows the user to delete the
entry indicated on the display or clear all entries.
CALL NOW: Allows the user to call the number indi-
cated on the display.
ARROW MENU BUTTONS (<< and >>): Appear
when there is more than one entry in the list on a six-
line display endpoint.