User guide

Page 188
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Intercom Camp On and Queue Callback
INTERCOM CAMP ON AND QUEUE CALLBACK
Camp-on and queue requests allow the caller to wait for an available resource. A station user
waiting for a specific resource (a trunk or a station) will be served before a station user waiting
for a group that contains that specific resource (trunk group or hunt group). This includes
camped on Emergency Call feature (911/999) calls – if the Emergency Call feature uses a trunk
group, requests for specific trunks will be processed ahead of the emergency call.
Camp On
When a station user calls a busy station or hunt group, the system sends a busy signal. The
caller can wait off-hook to camp on (after the Camp-On timer expires) and hear music while
waiting until the called station is available. The system periodically sends call waiting signals
to the busy station(s).
A user can camp on to busy stations on other nodes and will hear the other node’s music-on-
hold while camped on.
If a station enables Do-Not-Disturb while an intercom call is camped on, the camped-on caller
is removed from the camped on state and that caller receives Do-Not-Disturb indications (see
page 214). Intercom callers cannot camp on to a station that is in Do-Not-Disturb.
To camp on to an extension number:
All Inter-Tel endpoints: If you hear a busy signal when calling an extension number and want
to camp on, do not hang up. You hear music (if enabled) while camped on. When the station is
available, a private call is automatically placed, and you hear repeating double tones until the
call is answered. The display shows WAITING FOR (username).
Executive Display, Professional Display, and Model 8560 endpoints: You may press one of
the following menu buttons:
• LEAVE MESSAGE: This button appears only if you have called a station. Press this
button to leave a message waiting indication at the station. Refer to page 194 for details.
• LEAVE VOICE MAIL: This button appears only if the called station has a Voice Mail-
box. Press this button to call the station’s Voice Mailbox.
• QUEUE: Press this button to request a callback when the resource is available, as
described on the next page.