User guide

Page 187
Placing Intercom Calls
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
• If you dial an invalid number, you hear reorder tones. Display endpoints show
INVALID NUMBER. If you do not have an assigned Attendant and you dialed 0,
the display shows NO ATTENDANT PROGRAMMED. If you dialed a hunt
group number with no assigned stations, the display shows NO MEMBERS IN
HUNT GROUP.
• If the called station is busy, the display shows (username) IS BUSY. You have the
following options (in addition to the menu buttons described previously):
– Disconnect: Hang up and try later. If dialing handsfree (Inter-Tel endpoints
only), press the Speaker button to disconnect.
– Camp on: Do not hang up, your call camps on. When the called station is
available, a private call is placed. Refer page 188 for details.
– Request a callback (queue): This is similar to camping on except that you
hang up and wait for the busy station to be available. (For more information,
refer to page 189.) Executive Display, Professional Display, and Model 8560
endpoint users can press the QUEUE menu button.
• If you hear a repeating signal of four fast tones and a pause, the station is in Do-
Not-Disturb. You can use the Queue Callback feature or, if enabled on your end-
point, use the Do-Not-Disturb Override feature to place a non-handsfree call to the
station by pressing the Special button and entering the Do-Not-Disturb Override
feature code (373) or pressing the OVERRIDE DND menu button.
• If the called station is busy, in Do-Not-Disturb, or there is no answer, you can
leave a message waiting indication with the station itself or with the station’s mes-
sage center. For details, refer to page 194. Executive Display, Professional Dis-
play, and Model 8560 endpoint users can press the LEAVE MESSAGE or
LEAVE VOICE MAIL menu button.
• If the called station is a busy endpoint, and if all the necessary conditions for
OHVA are enabled, you can complete the call using the Off-Hook Voice
Announce feature. For a complete explanation of this feature, refer to page 199.