User guide

Page 171

Using DISA

System Features

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

During database programming, the programmer can determine the number of times that a

caller may unsuccessfully attempt to enter a security code and/or dial an extension number. If

the user does not succeed within the determined number of attempts, the call will be discon-

nected (if the security code is invalid) or transferred to the primary Attendant (if the extension

number is invalid).

Using DISA

NOTE: If DTMF decoders are unavailable when a DISA call is received, the incoming DISA

call is automatically sent to the primary Attendant.

To use DISA:

1. From a DTMF endpoint, dial the telephone number of the DISA trunk. When the call is

answered by the system, you hear system intercom dial tone.

If you hear a single progress tone, enter the appropriate (day or night) DISA security

code, followed by pound (#).

2. Dial an extension number or a hunt group pilot number. (To call the primary Attendant,

dial 0.) You hear music or ringing until the call is answered.

DISA

Caller dials DISA

number, hears

dial tone, and

enters password

Axxess

Caller can dial a voice processing

system, station, or hunt group