User guide

Page 151
Maintenance of Node-Spanning Hunt Groups
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Maintenance of Node-Spanning Hunt Groups
Deletion of ACD Agents is different in version 5.3 or later because agents must be defined glo-
bally. In previous versions, deletion of an agent resulted in removal of the agent from any hunt
groups in which the agent was a member and also logged the agent out. With node-spanning
hunt groups, deleting an agent from a hunt group can be done from the node on which the hunt
group resides or from a remote node:
• If an agent is deleted on the node containing hunt group(s) of which he is a member,
then the agent is removed from all hunt group(s) on that node and is logged out.
• If the agent is deleted from a remote node, the agent is logged off from that node, but
remains a member of any hunt group(s) located on other nodes.
Deletion of ACD Hunt Groups in previous versions resulted in all member stations being
logged out. In version 5.3 or later, this will apply to off-node, logged-in stations also. When the
hunt group is deleted, all remotely logged-in stations will be logged out.
If the extension number of an ACD Hunt Group is changed, any local or remote stations that
are logged in will reflect the change. If links are down at the time of the change, remote nodes
will not receive the change and an import/export process will be necessary to update the infor-
mation on the affected nodes.
Removing an Agent ID from a hunt group agent list logs out any station, local or remote, that
is logged in to that hunt group using that Agent ID.
With the node-spanning features of ACD hunt groups, changing Agent IDs can be done from
two possible locations: on the node where the group resides or on a node where the logged-in
station resides:
• When changing an Agent ID on the node where the hunt group resides, the remotely
logged-in station using that Agent ID will be logged out even though the Agent ID still
exists on the remote node. The hunt group will then contain the new Agent ID in its
removed list, making the new Agent ID available for log-in use.
• When changing an Agent ID on the node on which the logged-in station resides (a node
remote from the hunt group), the remote member will be logged out and the old Agent
ID will no longer exist on that node. The hunt group on the original node will contain
the old Agent ID in its removed list, because this ID still exists on that node.
During a database restore on a node containing ACD hunt groups that use Agents IDs, all
Agents IDs are placed into each hunt group’s removed list. All stations will be logged out dur-
ing the restore.
When the extension number of a logged-in station is changed, the new extension will be
logged in with the same Agent ID and will not be disconnected. This applies to stations logged
in both remotely and locally.