User guide

Page 134
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Hunt Groups and Call Forwarding
HUNT GROUPS AND CALL FORWARDING
Hunt group programming affects the Call Forwarding feature in the following ways:
• Hunt group calls follow unconditional forward: If a station in a hunt group is in the
unconditional call forward mode to another station, calls to the hunt group will follow
the station forwarding request. A forwarded hunt group call will ring at the forwarding
destination until the No Answer Advance timer expires. If it is not answered before the
timer expires, the call will return to the hunt group and continue circulating through the
hunt group list.
• Conditional forward dependent on timer interaction: Stations that are busy and have
their calls forwarded conditionally (no answer, busy, or unavailable) to another station
will receive the hunt group call (if the station is not busy) until the Forward No Answer
timer expires. At this point, if the hunt group’s No Answer Advance timer has not
expired, then the call will be forwarded. Once the No Answer Advance timer expires,
the call will circulate to the next station in the hunt group list.
• Hunt group calls will not forward to some destinations: Hunt group calls will not
forward to Voice Mail, outside numbers, or system forwarding paths.
• Announcement and overflow stations can forward hunt group calls: If an
announcement or overflow station has call forward enabled, hunt group calls will fol-
low the forward and the forwarding destination station will act as the announcement or
overflow station.
• Hunt groups can receive forwarded calls: Stations can forward calls to a hunt group’s
pilot number.
Hunt groups can be assigned as message centers and/or alternate message sources for individ-
ual stations.