User guide

Page 133
Hunt Group Call Processing
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
HUNT GROUP CALL PROCESSING
Hunt group stations receive the following indications when a call is ringing in:
• If an outside call is ringing, the station designated to receive the call first shows ring
flash on the associated individual trunk button (if it has one) or a Call button until the
call is answered or the No Answer Advance timer expires and the call moves to the next
station.
• If hunt group camp on is allowed and all stations on the hunt group list are unavailable
(busy, in Do-Not-Disturb, or with hunt group remove enabled), an intercom or outside
call will camp on and the stations will receive the following indications:
— Busy stations receive hunt group camp-on tones (if enabled) and display. If there is
an individual trunk button associated with the trunk, it shows ring flash. (There is
a programmable station flag that can disable the camp-on tones for hunt group
calls.)
— Stations with Hunt Group Remove enabled receive camp-on tones and display. If
there is an individual trunk button associated with the trunk, it shows ring flash.
— Stations with Do-Not-Disturb enabled receive no camp on indications, but if there
is an individual trunk button associated with the trunk, it shows ring flash.
— The first station that becomes available receives ringing and a flashing trunk or
Call button. The camp-on and ring flash indications end at the other stations. (The
associated trunk button will be steadily lit at those stations to show that the trunk
is busy.)
• If hunt group camp on is not allowed, and all stations on the hunt group list are unavail-
able, the hunt group members will not have any camp-on indications. Callers will hear
one of the following:
— Intercom callers will hear busy signals.
— Callers on a trunk not needed to return busy signal (such as a T1 E&M) will hear
busy signals.
— Callers on a trunk needed to return busy signal (such as a non-T1 loop-start) will
hear ringing, and the call will be sent to the primary Attendant.
— ISDN callers hear busy signals.
Stations within the hunt group can receive direct trunk ring-in, intercom, forwarded, or trans-
ferred calls to their individual extension numbers without affecting other stations in the hunt
group.