User guide

Page 131

Attendant Recall

System Features

Inter-Tel

Axxess

Administrator Guide — Issue 11.0, May 2008

When a recall rings at the Attendant’s station, a Call or individual trunk button flashes at the

medium rate.

If the Attendant has calls forwarded, recalls from stations follow internal call forward requests.

Recalls do not forward to outside telephone numbers, but recall the Attendant’s station until

they are answered or the Abandoned Call timer expires. Placing the Attendant’s station in Do-

Not-Disturb does not block recalls or direct ring-in calls.

If there is not a primary Attendant, recalls remain at the stations and ring until answered or dis-

connected by the system.

To answer a hold or transfer recall at an Attendant station:

When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall

ringing. If desired, lift the handset.

Outside call recall: Press the medium-flashing Call button or individual trunk button. Or,

press the button. (If more than one trunk is recalling, pressing the button

selects the outside call indicated on the display.)

Intercom call recall: Press the button or the ANSWER menu button. (If you are busy

when the intercom call recalls, it will camp on. The button flashes at the medium rate,

but you do not hear recall ring signals.)

Conference call recall: Press the flashing button to connect with the conference call.

The button flashes slowly and the display shows CONFERENCE IN PROGRESS. If

the parties are still talking, press the button again and hang up to return the parties to

their conversation. The button flutters. You can enter the conference at any time by

pressing the fluttering button. If the Hold timer expires, the conference recalls your

station again. If the parties have hung up, hang up to disconnect the call.

ANSWER

CNF