User guide

Page 118
System Features
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
Station Feature Codes
Station Feature Codes
The following pages list the general feature codes. When a default feature button can be used
in place of the feature code, it is indicated at the end of the explanation. Refer to page 86 for a
listing of the default endpoint feature buttons.
Table 17.
Station Feature Codes
FEATURE NAME CODE DEFINITION
Account Code – All Calls Follow-
ing
391 Allows the station user to enter a forced or optional account code
that will apply to all calls following the entry of this feature code
and will appear in the SMDR. To disable the All Calls Following
feature, the feature code is entered again without an account code.
Account Code – Optional 390 Allows the station user to enter an optional account code for
SMDR reports during an outside call.
ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle
326
327
328
These feature codes allow an ACD hunt group member (agent) to
log into and out of the ACD hunt group(s). The agent will only
receive calls through the ACD hunt group(s) while logged in.
ACD Agent Wrap-Up Terminate 329 When an ACD agent completes a call, no other ACD hunt group
call will ring at the station until the ACD Wrap-Up Timer expires or
the agent enters this feature code to terminate the wrap-up ses-
sion.
Agent Help 375 The Agent Help feature allows a station user to request help from
a designated “Agent Help Extension” during a two- or three-party
call.
Agent Help Reject 376 When a request-for-help call rings, the Agent Help Extension can
choose to join the call or enter this feature code to reject the
request.
Answer (Ringing Call) 351 Answers the call that has been ringing or holding the longest at
that station. Refer to page 157 for the priority list. (Inter-Tel end-
points use the ANSWER button.)
Audio Diagnostics 320 When initiated, users are prompted to answer questions about the
audio problems by pressing specific dialpad buttons.
Automatic CO Access On/Off 360 (Inter-Tel endpoints Only) Allows the endpoint user to determine
how ringing outside calls will be answered: simply by lifting the
handset or pressing the Speaker button (automatic answer), or by
lifting the handset or pressing the Speaker button and pressing a
Call button, individual trunk button or the ANSWER button.
Automatic IC Access On/Off 361 (Inter-Tel endpoints Only) Allows the endpoint user to determine
how ringing intercom calls will be answered: simply by lifting the
handset (automatic answer), or by lifting the handset and pressing
the IC button (or a Call button, if there is no IC button).
Automatic Trunk Answer 350 Using this feature code, station users with allowed answer can pick
up trunks that are ringing into the system, but that are not actually
ringing at their stations. This feature does not pick up transferred
calls or recalls that are ringing at the station.