User guide

Page 96
System Hardware
Inter-Tel
®
Axxess
®
Administrator Guide — Issue 11.0, May 2008
AgentSet
There can be as many Desktop Interface devices on the system as there are Model 8560, Model
8520, Executive Display, Professional Display, Standard Display, and Associate Display end-
point circuits. The only limitation is on Desktop Interface devices that require DSS/BLF status
updates (such as operators’ consoles). The system can support up to 20 DSS/BLF status
requests from external devices at one time. Therefore, if the device requires continuous DSS/
BLF status updates, only 20 can be installed on the system at one time. Devices that require
one-time or infrequent DSS/BLF updates are not limited by this capacity, except that only 20
requests for updates can be processed at one time. There is a limit of four Attendant Consoles
per system because of the number of requests they require and the amount of information that
is shared with the system.
Another Premium Feature license, System OAI, is a system-level communications protocol that
allows command-oriented tools to be developed for the system. System OAI is available in two
levels: Events and Third Party Call Control. System OAI Events provides call status informa-
tion to an external device. Its primary use is for automatic call distribution products such as the
Call Center Suite. System OAI Third Party Call Control is a protocol that allows system com-
mand-oriented tools to be used on the system. System software versions 6.0 and later do not
support Level 1 System OAI. Contact Inter-Tel for more information regarding products and
development materials for these features.
AGENTSET
The AgentSet is used in place of an Inter-Tel endpoint with an attached PCDPM. It is con-
nected to a Digital Keyset Card (DKSC or DKSC-16) port just as an endpoint would be. It has
a jack for plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for
attaching it to a PC. The AgentSet does not require a transformer or external power source.
To operate properly, the AgentSet must be programmed for headset mode. This can be done in
one of the following ways:
• Enable Headset Mode via Station Programming in the system database
• At the AgentSet, unplug the headset or handset and enter the Headset On/Off feature
code (317) to enable headset mode. Then plug in the headset or handset.
NOTE: There is nothing to prevent the user from disabling headset mode using the Headset
On/Off feature code at the station.
Because the AgentSet does not have feature buttons, a dialing pad, or a speaker, it must be con-
nected to a PC that is equipped with an OAI product that emulates an Inter-Tel endpoint. The
OAI product is used for dialing and feature access.
The AgentSet also requires an Inter-Tel headset or handset. Only Inter-Tel equipment should
be used. Other manufacturer’s equipment may not be compatible with the AgentSet.
If the user wishes to receive audible signals at the headset, there is a station flag that will send
a single tone to the headset when a call is ringing. (Refer to page 91.)