Specifications

Chapter 7: Reference
Chapter Overview
Page 7-2 Mitel
®
5000 Installation Manual – Issue 3.0, October 2008
Chapter Overview
The Reference chapter contains information such as technical support contact information and
replacement parts and part numbers. Endpoint feature codes as well as system-wide feature
codes are listed. Acronyms and glossary terms are also provided.
Technical Support Contact Information
Table 7-1 summarizes important contact information you may need when installing, upgrading,
or servicing a Mitel 5000 platform. For your reference, write in the applicable e-mail address and
phone number.
Replacement Parts
This section provides information to help the customer order and stock replacement parts for
the Mitel
®
CS-5200, CS-5400, and CS-5600 Communication Servers.
Parts Ordering Procedure
When ordering equipment for the Mitel platform, provide the following information to the order
processing clerk:
• Company name
• Purchase order number
• Required date of shipment
• Part number(s) of equipment ordered
• Quantity required
Rationale for Stocking Spare Parts
Mitel is dedicated to providing and supporting the best possible service for all customers. As a
way of achieving this goal, Mitel recommends that its dealers and branches establish and
maintain an inventory of spare parts to minimize interruption of service to customers’ business
operations.
To minimize the effects of any service outage that a customer may experience, critical parts
should be kept as spares in dealer and branch inventory. However, because each customer’s
installation may be different, coming up with a meaningful list of spare parts that would apply to
all customers is not feasible. Mitel recommends that dealers and branches assess the critical
needs of their installed customer base.
Dealers and branches need to identify the parts that, in the event of system failure, would result
in a significant interruption of the customer’s business operations. Having been identified for
each customer’s needs, these critical parts could be considered a meaningful list of spare parts
to keep in inventory. The spare parts inventory should be adjusted in accordance with changes
that occur to the customer base or to the versions of items being maintained in inventory.
Customers may join or leave the installed base, or existing customers may modify their systems
or purchase new equipment. As well, changes to hardware, firmware, and software may affect
the currency or effectivity of the revision levels being maintained in the dealer or branch spare
parts inventory.
Table 7-1. Contact Information
Department or Function E-mail Address Phone No.
Local Mitel provider (provide at right)
Technical Publications [e-mail] N/A
Technical Support Department N/A 1-888-777-3279