Specifications

Chapter 5: Installation
Invalid License Upload
Page 5-100 Mitel
®
5000 Installation Manual – Issue 3.0, October 2008
Invalid License Upload
A software license is created for a specific system type, so if you attempt to load a software
license that does not match the system type, an error message displays. For instance, if you
attempt to load a Mitel CS-5600 license onto a Mitel CS-5400, the following error message
appears. This event may occur when using the Upload Software License feature, which is
accessed from the Session Manager menu bar by selecting Operations and then Software
License Operations.
If the license is invalid, an error message is displayed, indicating why the upload failed. A
license may be considered invalid for a variety of reasons, as described in Table 5-2.
Table 5-13. Invalid License Upload Errors
Error Message Possible Cause Corrective Action
Corrupted Software
License. Unable to load
Software License.
The software license is
corrupted.
Download the file from the
Mitel edGe Software
Downloads Web site
(www.inter-tel.com/software)
again. If this error occurs
again, contact the Inter-Tel
Software Maintenance Center.
The specified Software
License is not valid for this
specific CPU. Unable to
load Software License.
The serial number on the does
not match the number in the
license.
Load a license that has the
correct serial number.
The specified Software
License has expired.
Unable to load Software
License.
The software license is no
longer valid or has expired.
Load (or request) a new
Software License.
Too many devices
equipped. Unable to load
software license.
The current database is
programmed for more devices
than the software license
allows.
Either use local mode to
unequip some devices or
upgrade the capacity limit on
the license.
Software License version is
not supported. Unable to
load Software License.
The license you have
attempted to load is for a
different version of system
software.
Either install the correct
version of system software or
upload a software license that
specifies the correct system
version.
Software License is already
loaded. Unable to load
Software License.
A valid software license is
already loaded on the system.
If the software license you are
attempting to load is the
correct license, start a new DB
Programming session with a
default database. Then upload
the software license before
restoring the database.