Specifications

Chapter 5: Installation
Enable Basic Voice Mail or Disable Basic Voice Mail
Mitel
®
5000 Installation Manual – Issue 3.0, October 2008 Page 5-93
Enable Basic Voice Mail or Disable Basic Voice Mail
If installing an external voice mail system, you must disable basic voice mail before installing
and programming the external voice processing system.
To disable basic voice mail:
1. Open a DB Programming session.
2. Back up the Voice Mail database. You will need a USB flash drive for this operation. See
“Saving the System and Voice Processor Databases” on page 5-91.
3. From the DB Studio menu bar, select Operations – Voice Processor Operations –
Disable Basic Voice Mail.
4. Click OK at the prompt to disable basic voice mail and terminate the session.
5. Restart the session to configure external voice processing parameters, if needed.
IMPORTANT
After disabling Basic Voice Mail, a System Alarm 203 appears on both the
LCD panel on the Base Server and on the administrator endpoint (normal
functionality). This alarm appears when a system that previously had a voice
mail connected no longer has a voice mail connected.
The Disable Basic Voice Mail menu option is not grayed out after disabling
Basic Voice Mail. This allows you to disable Basic Voice Mail if you did not do
so before installing and programming the external voice processing system. If
necessary, use the Administration Web Session to verify that Basic Voice Mail
is off.