MITEL 5000 Installation and Maintenance Manual
Part Number 580.8000 Mitel 5000 Installation and Maintenance Manual Issue 3.
Notice This manual is released by Mitel Networks Corporation as a guide for certified service personnel. It provides information necessary to properly configure, maintain, and operate the product. The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost.
Safety Instructions Safety Instructions For basic installation guidelines necessary fo rthe proper and safe functining of this equipment, refer to the Important Safety Instructions (part number 835.3209) packaged with the system, included on the product software CD, and posted on the Inter-Tel edGE Online Manuals and Guides (www.inter-tel.com/techpublications) Web site.
Limited Warranty The responsibility of Inter-Tel to honor the express limited warranty stated above also shall be predicated on receiving timely written notice of the alleged defect(s) with as much specificity as is known within thirty (30) calendar days of the malfunction or by the expiration of the warranty period (plus thirty [30] calendar days), whichever occurs first.
Secure Socket Layer Secure Socket Layer Copyright© 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
Network Security Statement Network Security Statement Although no telecommunications system or data network is entirely secure, as long as appropriate security measures are put in place and properly maintained by both the customer and the installing company, this Inter-Tel® Advanced Communications Platform architecture and its associated server-based applications are substantially secure against unauthorized access to the customer’s data network via the telecommunications system.
Contents Contents Tables xv Figures xix Chapter 1: Mitel 5000 v3.0 New Features 1-1 Version 3.0 Content Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 Message Print Messages and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Programming Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 Software Version Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6 System-Wide Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6 Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Base Server Modules Installing a Processor Module (PM-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-41 Installing a Processor Expansion Card (PEC-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-43 Installing a Two-Port Loop Start Module (LSM-2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-46 Installing a Four-Port Loop Start Module (LSM-4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Endpoints Installing IP and Multi-Protocol Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-106 Reading IP Endpoint Status Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-121 Installation Options for Single Line Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-127 Installing Digital Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Wizard Interfaces The Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-68 The Mitel CS-5600 Connection Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-97 Selection Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-105 System Directory Folders and Tasks Introduction . . . . . . . . . . . . . .
Contents Appendix B: Network IP Topology B-1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Network Address Translation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 Communication Types . . . . . . . . . . . .
Tables Tables Table 1-1 Expanded DEI Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Table 3-1 Endpoint License Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 Table 4-1 Equipment Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Table 4-2 Windows XP Programming Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . .
Tables Table 4-22 99 Nodes Support Component Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62 Table 4-23 PC Specifications for Stand-Alone or Remote Programming . . . . . . . . . . . . . . . . . . . .4-65 Table 5-1 Equipment Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10 Table 5-2 USB Security Key Port Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tables Table 6-7 DB Test and Repair Error Messages for Hardware Addresses . . . . . . . . . . . . . . . . . . .6-17 Table 6-8 DB Test and Repair Error Messages for Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . .6-18 Table 6-9 DB Test and Repair Error Messages for Referential Integrity . . . . . . . . . . . . . . . . . . . .6-19 Table 6-10 DB Test and Repair Error Messages for Static Records . . . . . . . . . . . . . . . . . . . . . . . .
Figures Figures Figure 4-1 Processing Server (PS-1) Chassis, Front View Without Cover . . . . . . . . . . . . . . . . . . .4-33 Figure 4-2 Processing Server (PS-1) Chassis, Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34 Figure 4-3 Modem Data Port Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-51 Figure 4-4 Model 8416 Mini-Direct Station Selection Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figures Figure 5-30 Modular Jack Assembly Wiring Diagrams (U.S. System) . . . . . . . . . . . . . . . . . . . . . . .5-64 Figure 5-31 Line Jack Unit Assembly Wiring [European System]. . . . . . . . . . . . . . . . . . . . . . . . . . .5-64 Figure 5-32 DEM-16 Circuit Mapping Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-66 Figure 5-33 DEM-16 in DEI 1 and DEI 2 Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figures Figure 5-66 Music-On-Hold Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-192 Figure 5-67 Paging Equipment Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-193 Figure 5-68 Example External Voice Mail Connection to Mitel CS-5x00 . . . . . . . . . . . . . . . . . . . .5-197 Figure 5-69 Example of a Remote Site without a SIP Gateway Application . . . . . . . . . . . . . . . . . .
Figures Figure 6-17 Busy Out Manager Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-135 Figure 6-18 Digital Expansion Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-138 Figure 6-19 DEI License Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-138 Figure 6-20 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Mitel 5000 v3.0 New Features Mitel 5000 v3.0 New Features Chapter 1: Mitel 5000 v3.0 New Features Version 3.0 Content Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 Updated Manual Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 NuPoint Messenger External Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Mitel 5000 v3.0 New Features Version 3.0 Content Summary Version 3.0 Content Summary This section describes changes made in Mitel 5000 v3.0 to support the following new features and enhancements, including support for the NuPoint Messenger external messaging system. NOTICE The Voice Processing Unit (VPU): The VPU is no longer supported in v3.0. The VPU was discontinued in May 2007.
Chapter 1: Mitel 5000 v3.0 New Features Increased DEI Capacity Increased DEI Capacity NOTICE The Mitel 5000 v3.0 release requires a minimum 512MB compact flash-type memory card. If the system is currently using a 256MB compact flash-type memory card, upgrade the card to either 512MB (part number 841.0274) or 1024MB (part number 841.0273) before upgrading the system to v3.0.
Chapter 1: Mitel 5000 v3.0 New Features Liquid Crystal Display (LCD) Application Enhancements Liquid Crystal Display (LCD) Application Enhancements The Mitel CS-5200 and CS-5400 servers are equipped with an LCD panel that displays system information, important messages, and system settings. Version 3.0 includes the following enhancements to the LCD application: • The Automatic Diagnostics Delivery (ADD) Freeze option was added to the System menu. See page 5-38.
Chapter 1: Mitel 5000 v3.0 New Features Upgrading to v3.0 Upgrading to v3.0 NOTICE This release requires that systems running Basic Voice Mail (BVM) upgrade the CompactFlash® card to either 512MB (part number 841.0274) or 1024MB (part number 841.0273) before upgrading the system to v3.0. See “Upgrading to v3.0” on page 5-152 for information on installing Mitel endpoints and upgrading the system software to v3.0. Programming For information on what has changed in programming for v3.
Chapter 2: Document Overview Document Overview Chapter 2: Document Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2 New Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2: Document Overview Introduction Introduction This manual provides the information needed to plan, install, perform initial programming, implement, and maintain any of three configurations of the Mitel® 5000 advanced communications platform—the CS-5200, the CS-5400, and the CS-5600. To implement the equipment and features described in this manual requires: • An adequate capacity compact flash-type memory card containing the applicable software release, applications, and voice mail prompts.
Chapter 2: Document Overview Chapters in This Manual Chapters in This Manual This manual includes the following chapters: • Mitel 5000 v3.0 New Features. Provides an overview of the new features and enhancements in this release. • Document Overview: This chapter (currently viewing) provides information about the document’s structure and content, associated documents, and typographical methods used to call the reader’s attention to important information.
Chapter 2: Document Overview Mitel Reference Documents Mitel Reference Documents The following documents provide detailed information for installing and using the Mitel CS-5200, CS-5400, and CS-5600 Communication Servers and peripheral equipment: Mitel 5000 Documents • Mitel 5000 Installation and Maintenance Manual, part number 580.8000 • Mitel 5000 Features and Programming Guide, part number 580.
Chapter 2: Document Overview Document Style Conventions Document Style Conventions This section identifies the style conventions used throughout the manual. NOTE An extensive list of abbreviations and acronyms used in this manual appears in the Reference chapter. See “Abbreviations and Acronyms” on page 7-10.
Chapter 2: Document Overview Hazard Identification, Notices, and Notes Hazard Identification, Notices, and Notes This manual uses standardized graphic conventions to promote safe practices by technicians and to prevent damage to equipment and data. Potentially harmful situations are identified according to the degree of hazard the technician is exposed to. Relevant policies appear in a boxed format, while important information and notes are set apart from the text with attentiongetting labels.
Chapter 3: Product Description Product Description Chapter 3: Product Description Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Brief System Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 System Evolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3: Product Description System Licensing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 USB Security Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 Licensing Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 USB Security Key for the PS-1 Unit . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3: Product Description Chapter Overview Chapter Overview This chapter discusses the Mitel ® 5000 Network Communications Solutions family of products that provide an enhanced IP solution for small- and medium-sized business environments. The Mitel 5000 is a family of converged communications platforms that supports Internet Protocol (IP), digital, and analog single line endpoints. Systems are marketed as the Mitel CS5200, CS-5400, and CS-5600 Communication Servers.
Chapter 3: Product Description System Evolution System Evolution An Inter-Tel 5000 platform running on v2.x provides increased IP endpoint capacity for all its configurations. This increased capacity is achieved by using a less processing-intensive codec to allocate IP resources than was used in preceding versions. Starting with v2.0, G.711 became the default vocoder for Mitel 5000 platforms instead of G.729. Since the release of v2.
Chapter 3: Product Description System Configurations System Configurations The Mitel CS-5200, CS-5400, and CS-5600 systems are sold separately as kits that include five IP endpoint licenses each. Additional IP endpoint licenses are required before more than five IP endpoints will operate on a system.
Chapter 3: Product Description Mitel CS-5600 Mitel CS-5600 Version 2.0 introduced the Mitel CS-5600 platform, which consists of an Mitel CS-5400 connected to the same local area network (LAN) as a Processing Server (PS-1). For details, see “Network Environment Requirements” on page 5-148. Running v2.x and utilizing the system oversubscription capability, the Mitel CS-5600 supports a mix of up to 250 IP endpoints, IP private networking trunks, and/or IP gateway trunks.
Chapter 3: Product Description Inter-Tel CS-5200/5400/5600 Base Server Inter-Tel CS-5200/5400/5600 Base Server The Inter-Tel CS-5200/5400/5600 Base Server is the foundation of the Mitel 5000 Network Communications Solutions family of products. This section summarizes the technology of the base server and identifies system interfaces to network and customer environments.
Chapter 3: Product Description Base Server Interfaces Base Server Interfaces The Inter-Tel CS-5200/5400/5600 Base Server provides multiple access ports to the features and functionality of the platform. From the front of the chassis, the technician can set-up the system and program it if desired, read system alarm messages, backup voice mail messages, and monitor ongoing system events.
Chapter 3: Product Description Digital Capability Digital Capability The addition of the DEI unit to the Mitel 5000 platform allows the installation of digital endpoints. Customers may install digital or IP endpoints on the Mitel 5000 platform for optimum use of their communication resources. All call processing functionality on the Mitel 5000 is available to both digital and IP endpoints.
Chapter 3: Product Description Single-Line Adapter Single-Line Adapter A Single-Line Adapter (SLA), which can be installed on an available DEM-16 circuit, is used for connecting two AC-ringing, single line DTMF or pulse-tone sets, playback devices, and/or offpremises extensions. With a system installed in the United States, an SLA can also be used for connecting two Direct Inward Dialing (DID) trunks—or, one single line endpoint and one DID trunk.
Chapter 3: Product Description Data Port Modules Data Port Modules The Personal Computer Data Port Module (PCDPM) and Modem Data Port Module (MDPM) are connected to appropriate digital endpoints to provide hard-wire paths necessary to connect Digital Station Select (DSS)/Busy Lamp Field (BLF) units. Contrary to their names, however, neither device supports serial data.
Chapter 3: Product Description Trunks and Endpoints o T1/PRI: A T1/PRI span provides 23 information-bearing (B) channels and one data (D) channel for signaling and control. o E1/PRI: An E1/PRI span provides 30 B channels and one D channel. • IP Devices: The Mitel 5000 platform supports IP endpoints, digital endpoints, and IP Single-Line Adapter (IP-SLA) devices.
Chapter 3: Product Description System Licensing Requirements System Licensing Requirements Software licensing controls device capacity and feature availability on the Mitel 5000 platform. Licensing is associated with a system by means of a security key that inserts into a recessed USB slot located on the front of the unit chassis. Mitel 5000 platforms are delivered without software licensing. Licenses are generated and downloaded from the Applications Management Center (AMC).
Chapter 3: Product Description Licensing Options for v3.0 Licensing Options for v3.0 NOTES If you are using Mitel endpoints, you must have a Category D (purchased) license for each Mitel endpoint that is added to the system. If you are using Enterprise Messaging, you must have a fax license to detect faxtone and to send, receive, and listen to faxes. For systems running Mitel 5000 v2.4 software, v3.0 is a chargeable upgrade. However, while no charge applies to upgrading from v2.x to v2.
Chapter 3: Product Description Licensing Scenarios Licensing Scenarios The following three scenarios cover hardware and licensing changes associated with upgrading to a Mitel 5000 system running v2.1 or later: • Software Upgrade: A customer owns or leases a Mitel CS-5200, CS-5400, or CS-5600 system running on an Mitel 5000 v1.x or v2.0 license. Customers upgrading from v1.x to v2.1 require a v1.x to v2.0 Upgrade license, part number 840.0623 and a v2.0 to v2.1 Upgrade license, part number 840.0725.
Chapter 3: Product Description Licensing and Mitel CS-5600 Upgrades Licensing and Mitel CS-5600 Upgrades The existing Mitel 5000 licensing plan does not change with the product going from v1.2 to v2.x. However, to use v2.x features, customers must purchase a new software license or an upgrade license. The following three scenarios cover hardware and licensing changes associated with upgrading to a Mitel CS-5600 system running v2.
Chapter 3: Product Description Endpoint Model-Specific Licensing Endpoint Model-Specific Licensing All IP endpoints are licensed in accordance with three licensing categories. Table 3-1 summarizes the categories and the endpoints requiring a license in each category. Table 3-1.
Chapter 3: Product Description IP Gateway Trunk Licensing IP Gateway Trunk Licensing The Mitel 5000 platform requires “IP Gateway Trunk License,” part number 840.0234, for the use of the following two types of IP gateway trunks. One license is required for each trunk to be used.
Chapter 3: Product Description Types of IP Endpoints Types of IP Endpoints The following list identifies the types of IP endpoints that operate on the Mitel 5000 platform. For specifications and illustrations of the endpoints, see “Endpoints” on page 4-42. • Multi-protocol (IP and SIP), including Model 8600 without display and Models 8620/ 8622, and 8662 with display.
Chapter 3: Product Description IP Resources IP Resources On an Mitel 5000 platform, IP resources are required for the following communication devices and services: • IP endpoints • IP network connections • Faxing between Mitel 5000 nodes through Mitel private networking over IP IP resources are dynamically allocated where needed, which allows oversubscription. However, resources can be reserved if necessary. For details, see Oversubscription, below.
Chapter 3: Product Description IP Device Resource Manager Together, the preceding factors allow you to configure more IP endpoints than the number of IP resources available in a system. If all IP resources are in use, subsequent demands for IP resources are placed in a Camp On state until IP resources become available. Depending on the configuration of reserved IP resources, a few scenarios may produce an unavailable IP resource condition.
Chapter 3: Product Description Basic Voice Mail Basic Voice Mail With applicable licensing, Basic Voice Mail (BVM) provides four, eight, or 16 ports of voice messaging on the Mitel CS-5200 and CS-5400 platforms and up to 16 ports on the CS-5600. For comprehensive details about BVM, refer to the Inter-Tel 5000 Features and Programming Guide (part no. 580.8006). Optional External Messaging Systems Beginning with the v3.0 release, the Voice Processing Unit (VPU) is not supported on the Mitel 5000 system.
Chapter 4: Specifications Specifications Chapter 4: Specifications Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 Programming Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 Windows XP . . . . . . . . . . . . . .
Chapter 4: Specifications Processing Server (PS-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32 Processing Server Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32 PS-1 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32 PS-1 BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4: Specifications Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42 IP Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42 Multi-Protocol Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-43 IP (Only) Endpoints . . . . . . . . . . . . . . . . . . .
Chapter 4: Specifications Chapter Overview Chapter Overview Correct installation and operation of the Mitel platform depends on a technician’s ability to access accurate and complete information about the system. The following pages provide a composite of system’s environmental, physical, and electrical characteristics, as well as its computing and networking capabilities. Applicable industry, quality, and workmanship standards have been identified where appropriate.
Chapter 4: Specifications Programming Computer Requirements Programming Computer Requirements Microsoft® Windows® 2000 is no longer supported in DB Programming beginning with this release. This section lists the requirements for Windows XP and Windows Vista® for the computer running DB Programming. Windows XP Table 4-2 lists the minimum and recommended requirements for the computer with the Windows XP operating system on which you are installing the v3.0 DB Programming software. Table 4-2.
Chapter 4: Specifications Software Version Compatibility Software Version Compatibility The Mitel 5000 platform requires the Linux operating system version shipped with the software release to ensure proper operation of version-related features. Failure to use the correct operating system version may result in system instability.
Chapter 4: Specifications Power Supply Power Supply Built into the CS-52xx chassis, the 40 W power supply provides power to the chassis and modules. The chassis must be connected to an isolated, dedicated, 105–125 VAC, 15 A (minimum), 57–63 Hz, single-phase commercial power source through an uninterruptible power supply (UPS). The system power supply provides +5 VDX, 4 A output. Built into the DEI chassis, a 100 W power supply provides power to the chassis and modules.
Chapter 4: Specifications Uninterruptible Power Supply (UPS) Connections Uninterruptible Power Supply (UPS) Connections To avoid electrically induced performance problems, all associated Mitel 5000 equipment should be sourced from the same AC phase and ground reference. To assure that the electrical source is the same, plug Mitel 5000 equipment into the same UPS unit. A common electrical source is most critical with Mitel 5000 Base Server and associated Digital Equipment Interface (DEI) units.
Chapter 4: Specifications UPS Monitoring UPS Monitoring For correct operation, the UPS Monitoring feature requires compatible hardware and software, as described in the following sections. An expanded description of the UPS Monitoring feature and for Flags associated with UPS Monitoring, refer to the Inter-Tel 5000 Features and Programming Guide, part no. 580.8006. For information about hardware and software specifications that apply to the UPS Monitoring feature, see page 4-9.
Chapter 4: Specifications Compatible USB Hubs Table 4-6. USB Hub Compatibility Chart for the Mitel CS-5200/5400 Platform Manufacturer Model No.
Chapter 4: Specifications Software Specifications Software Specifications The UPS Monitoring feature requires the software found in the Mitel 5000 v2.2 or later software release. Operating System: The Mitel platform requires the Linux operating system shipped with the v2.2 or later software release to ensure proper operation of the UPS Monitoring feature. Failure to use the correct operating system may result in system instability.
Chapter 4: Specifications Cabling to Endpoints Table 4-8. Main Distribution Frame Materials (Continued) Material Description and Purpose Patch cables If using the rack-mount installation method, patch cables terminated with 8P/8C plugs provide rapid, safe, and secure interconnection of trunk module circuits with telco facilities. For further details, see the Installation chapter. 6-pin to 8-pin step-up plug adapters For connecting cables terminated with 6-pin plugs into 8-pin patch panel sockets.
Chapter 4: Specifications Connections to the Public Network Connections to the Public Network In the United States, CO trunks are terminated on telephone company 66-type connecting blocks, as required by FCC regulations. Cross-connect cable connects the 66-type blocks to the CO terminal blocks on the MDF. The trunks are then connected to the Loop Start Modules (LSM) using cable terminated with 8-pin plugs wired to RJ-14 specifications. An alternate method is to interconnect the lines through a patch panel.
Chapter 4: Specifications System Capacities System Capacities Table 4-10 summarizes capacities for Mitel CS-5200, CS-5400, and CS-5600 platforms running v3.0 and later. Table 4-10. System Capacities for Systems Running v3.
Chapter 4: Specifications System Capacities Table 4-10. System Capacities for Systems Running v3.
Chapter 4: Specifications System Capacities Table 4-10. System Capacities for Systems Running v3.
Chapter 4: Specifications Licensing Capacities Table 4-10. System Capacities for Systems Running v3.0 and later (Continued) Feature CS-5200 CS-5400 CS-5600 • Trunk Groups 208 208 208 • Trunks per Trunk Group 120 208 208 • IP gateway trunks 32 32 32 • G.711, maximum 128 250 250 • G.729, maximum 32 120 120 • T.
Chapter 4: Specifications Voice Message Storage Capacity Voice Message Storage Capacity NOTICE The Mitel 5000 v3.0 release requires a minimum 512MB compact flash-type memory card. If this system is currently using a 256MB compact flash-type memory card, upgrade the card to either 512MB (part number 841.0274) or 1024MB (part number 841.0273) before upgrading the system to v3.0. Basic Voice Mail (BVM) storage capacity has changed with the introduction of the G.
Chapter 4: Specifications System Endpoint Capacities System Endpoint Capacities Table 4-1 compares endpoint capacities for the Mitel CS-5200, CS-5400, and CS-5600 platforms when equipped with v1.1/1.2 or v2.x and with either one or two DEI units. Table 4-1. Endpoint Capacities of Mitel 5000 Platforms v1.1/v1.2 a a IP IP v1.0–v1.1 v1.2 Mitel CS-5200 28 32e With 1 DEIf v2.x b Digital Single Linec 0 2 48 d Mitel CS-5200 IP Digital Single Linec 25–75 0 6 With 1 DEI ...and v2.
Chapter 4: Specifications Base Server Base Server The Inter-Tel 5000 Base Server houses the system processor module (PM-1) and the Processor Expansion Card (PEC-1) for a CS-5400, the motherboard, and power supply. Chassis Description Table 4-2 summarizes the physical dimensions of Inter-Tel 5000 Base Server chassis. Table 4-2. Dimensions of Inter-Tel 5000 Base Server Dimension Measurement (Metric) Length 14.50 in. (36.83 cm) Width 17.00 in. (43.18 cm) Height 01.75 in. (4.45 cm) (1 U) Weight 09.
Chapter 4: Specifications Motherboard elements Motherboard elements Circuitry and components on the Base Server motherboard provide elements that are essential to the performance of the Mitel platform, including: • System/real-time clock: Provides accurate date and time for the system. • Built-in Network Clock Circuitry (NCC): The network clock circuitry provides the time division multiplex (TDM) clock for the entire system. This circuitry is necessary specifically when digital trunks (e.g.
Chapter 4: Specifications Processor Module with Processor Expansion Card Processor Module with Processor Expansion Card The Processor Module (PM-1) contains the main controlling microprocessor and associated control logic and memory circuits. The PM-1 is under the control of the IPR Application, which is stored in flash memory and activated when the system is powered up. Without a Processor Expansion Card (PEC-1) attached, the PM-1 drives the Mitel CS-5200 system.
Chapter 4: Specifications Interfaces on Front of Base Server Interfaces on Front of Base Server The front of the Inter-Tel 5000 Base Server is equipped with a two-line LCD panel, an LCD control consisting of four triangular buttons surrounding a circular button, two USB jacks, a Security Key socket, a recessed compact flash ejection button, and a compact flash-type card bay. LCD Panel: The LCD panel displays system status and command messages on two lines of 14 characters each.
Chapter 4: Specifications Interfaces on Back of Base Server Interfaces on Back of Base Server The back of the Inter-Tel 5000 Base Server consists of the connection interfaces for expansion units, the local area network (LAN), external paging, Music On Hold, the PM-1 bay, and bays for expansion modules. Music-On-Hold Port: Connects an external music source (such as a radio, tape player, etc.) that can be heard by callers when they are placed on hold or camped on.
Chapter 4: Specifications USB Flash Drives USB Flash Drives The USB-A serial port located on the front of the Inter-Tel 5000 Base Server receives a USB flash drive that backs up Basic Voice Mail messages. Although other flash drives may operate adequately with the system, the flash drives listed in Table 4-3 have passed compatibility testing and are considered compatible with the Mitel 5000 platform.
Chapter 4: Specifications Base Server Expansion Modules Base Server Expansion Modules This section describes the modules that can be installed in any of the three bays at the expand the capability of the Mitel 5000 platforms. Expansion modules include: • T1/E1/PRI Module, 1-port – T1, T1/PRI, E1/PRI (PRI requires additional licensing) • Dual T1/E1/PRI Module, 2-port – T1, T1/PRI, E1/PRI.
Chapter 4: Specifications Single and Dual T1/E1/PRI Modules Digital information is transmitted over the T1 span as a series of 1s and 0s (e.g., 1000 0000 0000 0001...). If the stream of digits contains too many consecutive zeroes, the T1 clock extraction circuitry will not operate correctly. To prevent this situation, T1 carrier equipment limits the number of consecutive zeros.
Chapter 4: Specifications Single and Dual T1/E1/PRI Modules • Zero code suppression scheme: The type of zero suppression scheme, AMI (bit-7 stuffing) or Bipolar Eight Zero Substitution (B8ZS), used by the T1 span connected to each module. • Line build-out (LBO): The LBO attenuation of the T1 span connected to the module. This value can be determined automatically by the system, or it can be set according to the T1 provider’s recommendation. • Loop Length: (Applies only to T1 and T1/PRI modules.
Chapter 4: Specifications Special T1/E1 Cabling Requirements Special T1/E1 Cabling Requirements Mitel recommends that special high-speed data cable with the following characteristics be used for all T1/E1 installations: • 22 AWG (0.
Chapter 4: Specifications Two-Port Loop Start Module Two-Port Loop Start Module Each two-port Loop Start Module (LSM-2) supports one or two analog loop start/CO trunks in the United States, and each quad Loop Start Module (LSM-4) supports 1–4 of the same type trunk. LSMs support the same number of local exchange trunks in Europe. For optimal CO trunk transmission performance, each analog loop start trunk interface should be “hybrid balanced” in DB programming.
Chapter 4: Specifications Four-Port Loop Start Module Four-Port Loop Start Module The four-port loop start module (LSM-4) supports four CO [local exchange] trunks. The LSM-4 functions the same as the LSM-2. For complete installation instructions, see “Installing a FourPort Loop Start Module (LSM-4)” on page 5-47. For programming refer to Inter-Tel 5000 Features and Programming Guide, part no. 580.8006.
Chapter 4: Specifications Processing Server (PS-1) Processing Server (PS-1) This section describes specifications relevant to the PS-1. Processing Server Characteristics Table 4-4 summarizes the physical, electrical, and server computing characteristics of the PS-1. For a summary of suitable environmental characteristics see “Environmental Requirements” on page 4-4. Table 4-4. PS-1 Specifications Characteristic Description Physical dimensions Length 14.50 in. (36.83 cm) Width 17.00 in. (43.
Chapter 4: Specifications PS-1 BIOS Settings PS-1 BIOS Settings The Basic Input/Output System (BIOS) settings of the PC in the PS-1 chassis have been customized to control specifically the way Mitel CS-5600 software interacts with system hardware. Because the default BIOS settings have been modified to allow the system to operate, the BIOS settings must remain as they came from the factory. NOTICE Incorrect or Defaulted BIOS Settings Will Make System Inoperable.
Chapter 4: Specifications Digital Expansion Interface Figure 4-2 shows the back of the PS-1 unit. Figure 4-2. Processing Server (PS-1) Chassis, Back View Monitor (not included) USB Security Key (Insert in any USB port.) RJ-45 to LAN DB-15 VGA Connection to monitor Power On/Off Switch or Mouse (optional) Keyboard USB ports Null modem with Hardware Flow Control (part number 804.2605) Fan RS-232 cable DB9M to DB9F Straight-through (part number 813.
Chapter 4: Specifications Digital Endpoint Module Digital Endpoint Module The Digital Endpoint Module (DEM-16) supports 16 digital endpoints, and three DEM-16s can be installed in a DEI. The status for each DEM-16 is shown with LEDs on the faceplate of the module. When lit, a yellow LED indicates that at least one circuit on the DEM-16 is BUSY, as printed on the module. When lit, a green LED indicates the module is ONLINE.
Chapter 4: Specifications Auto NAT Detection and Digital Equipment Auto NAT Detection and Digital Equipment Software Version Requirements For the Auto NAT Detection feature to function, the system must be running Call Processing v1.2 or later. Endpoints Mitel IP endpoints do not support the Automatic Network Address Translation (NAT) address type. In DB Programming, you must select either Native or NAT for private and public networks.
Chapter 4: Specifications System Resources with DEI System Resources with DEI Installing up to four DEI units to a Mitel platform increases the number of resources available for each of three DEM-16s. Table 4-6 summarizes the number of resources available with the main chassis and with each DEM-16. Table 4-6.
Chapter 4: Specifications Basic Voice Mail (BVM) Basic Voice Mail (BVM) This section describes the measurable parameters of the Basic Voice Mail feature, including voice mail storage limits, ports available for licensing on the Communication Servers, voice mail recording process, and authentication supported. Mitel CS-5200 and CS-5400 platforms support up to 16 licensed BVM ports. However, the ports are now allocated dynamically up to the number of valid BVM licenses.
Chapter 4: Specifications BVM Forward to E-Mail Characteristics BVM Forward to E-Mail Characteristics BVM Forward to E-Mail possesses the following characteristics: • Forward to e-mail for SMTP–MIME servers only. • Forward voice mail as .wav file attachments in e-mail messages. • The .wav encoding format plays on a standard PC running Windows®.
Chapter 4: Specifications Trunking Trunking The Mitel platform supports various combinations of trunking across T1, T1/PRI, and E1/PRI spans, IP gateway trunks, and loop start trunks. Trunking Capacity and Constraints The Mitel platform supports up to 104 trunk groups in DB Programming and each trunk group supports a variable number of CO and IP gateway trunks.
Chapter 4: Specifications Capacities of All-Trunk systems Capacities of All-Trunk systems Table 4-9 summarizes system trunk capacity in terms of the trunk module type and the possible number of trunks provided in all-trunk systems. A typical installation may include a combination of hard-wire trunks and IP gateway trunks. See also Table 4-1 on page 4-19 for additional capacities, including IP. Table 4-9.
Chapter 4: Specifications Endpoints Endpoints A variety of IP endpoints can be used on the Mitel platform. The combination of endpoints depends on the number and type of endpoint modules installed. For endpoint illustrations and endpoint feature description, refer to the Inter-Tel 5000 Features and Programming Guide, part no. 580.8006.
Chapter 4: Specifications Multi-Protocol Endpoints Multi-Protocol Endpoints The following multi-protocol endpoints support the multi-protocol (ITP) mode and restricted functionality of the Session Initiation Protocol (SIP) mode: • Model 8600 – No Display • Model 8620/8622 – With 2-Line Display • Model 8662 – With 6-Line Display • Model 8690 – With Multimedia Touchscreen Multi-functional endpoints operate differently when in SIP mode rather than ITP mode.
Chapter 4: Specifications IP (Only) Endpoints IP (Only) Endpoints The Mitel 5000 platforms support the following IP-only endpoints: • • • • • • • Model 8660 – 6-Line Display Model 8664 – 2-Line Display 802.11b Wireless Model 8665 – 2-Line Display 802.11b Wireless Model 8668 – 2-Line Display 802.
Chapter 4: Specifications Mitel IP Endpoint Environmental Conditions Mitel IP Endpoint Environmental Conditions Table 4-12 shows recommended Mitel IP endpoint environmental conditions. Table 4-12. Environmental Conditions Temperature Humidity Operational: 40°F to 120°F (4°C to 49°C) 95% (non-condensing) Storage: –40°F to 150°F (–40°C to 66°C) 15% (non-condensing) Mitel IP Endpoint Regulatory Standards Table 4-13 shows Mitel endpoint electromagnetic compatibility (EMC) and safety regulatory standards.
Chapter 4: Specifications Mitel and Inter-Tel IP Endpoint Differences • The DND alert tone generated on a Mitel IP endpoint differs from the DND alert tone generated on an Inter-Tel IP endpoint. • Speakerphone (handsfree) volume is generally lower on Mitel IP endpoints when compared to Inter-Tel IP endpoints. This includes both DTMF and voice audio. • The Models 5330 and 5340 have Navigation Page buttons located below the LCD to navigate between the three display pages.
Chapter 4: Specifications Wireless IP Endpoints Wireless IP Endpoints Models 8664, 8665, and 8668 are compact wireless endpoints that operate in ITP mode. To operate, a NetLink SVP (SpectraLink® Voice check box Priority) server is required. For details, refer to the SVP Server and Model 8664/8665/8668 Installation Manual, part number 935.4521. Features supported on IP and wireless endpoints appear in Table 4-15. Table 4-15.
Chapter 4: Specifications Endpoint LED Flash Rates Endpoint LED Flash Rates Table 4-4 on page 4-6, Table 4-5 on page 4-8, and Table 4-6 on page 4-10 describe the LED flash rates for IP endpoints in ITP and SIP mode in interruptions per minute (IPM). For more general information, refer to the Inter-Tel 5000 Features and Programming Guide, part no. 580.8006. Table 4-16.
Chapter 4: Specifications Endpoint LED Flash Rates Table 4-16. Multi-Protocol Endpoint LED Flash Rates, ITP Mode (Continued) Steady 0 IPM SPEAKER SPEED DIAL2 TRUNK Slow 30 IPM Medium 120 IPM Fast 240 IPM Flutter 60/960 IPM Speakerphone is on or ready for use. Or, endpoint programming is in progress. Designated endpoint is busy or unplugged. Designated endpoint is in DND. Designated endpoint has a call ringing in. Trunk is in use at Trunk is in use at another endpoint, your endpoint.
Chapter 4: Specifications Direct Station Select/Busy Lamp Field Units Direct Station Select/Busy Lamp Field Units The Inter-Tel 5000 platform supports two 60-button DSS/BLF Units and one 50-button model. Although you can use either type of DSS/BLF Unit on any of the endpoints, the type of endpoint determines which is the more appropriate unit to use.
Chapter 4: Specifications Model 8416 Mini-Direct Station Select (Mini-DSS) Unit Model 8416 Mini-Direct Station Select (Mini-DSS) Unit The Mitel platform supports a Mini-DSS Unit that provides one-button access to 16 extension numbers and/or feature buttons/resources. The Mini-DSS attaches to a Model 8660 endpoint. For reference, the following information matrix shows the approximate dimensions of the MiniDSS Unit. Table 4-19. Model 8416 Mini-DSS Unit Dimensions Dimension Measurement (Metric) Height 1.
Chapter 4: Specifications IP Single Line Adapter (IP SLA) Figure 4-4. Model 8416 Mini-Direct Station Selection Unit MODEL 8660 MINI-DSS 16 EXTENSION NUMBERS AND/OR FEATURE BUTTONS IP Single Line Adapter (IP SLA) In addition to the two built-in single line ports on the Inter-Tel 5000 Base Server, single line endpoints can be connected to IP Single Line Adapters (one per IP SLA); to SLAs connected to DEM-16 modules (two per SLA); and, to Single Line Modules—four per SLM-4 or eight per SLM-8.
Chapter 4: Specifications Optional Handset Amplifiers Figure 4-5. IP Single Line Adapter FRONT OF IP SLA online SL STATUS OFF HOOK/RINGING IP-SLA IP STATUS INTERNET PROTOCOL SINGLE LINE ADAPTER VALID IP LINK BACK OF IP SLA SL PHONE 10BASE-T POWER 24VDC 0.3A DEFAULT Default Button Optional Handset Amplifiers The typical handset amplifier is an external device that plugs into the single line endpoint where the handset is normally connected. The handset is then plugged into the amplifier.
Chapter 4: Specifications Playback Devices However, in certain off-premises applications, the voice volume levels may still be unacceptable. The degradation in voice volume is due to the natural voice frequency range limitations of the telephone company or customer-provided circuit. To increase the frequency range, Mitel recommends installing a two-wire, negative impedance repeater unit.
Chapter 4: Specifications Attendant Console Attendant Console With the Mitel platform, the attendant function can be served by a software application operating on a personal computer (PC) or by a multiline display endpoint and attachment. Personal Computer Application The Attendant Console is a special software program and hardware security key that allows attendants to use a PC to answer and manage incoming call traffic.
Chapter 4: Specifications IP Network Requirements IP Network Requirements This section provides a brief technical overview of data network characteristics that will help to minimize faulty operation of the Mitel platform. For additional technical details and applicable procedures designed to promote an adequate IP network environment, see Private Networking and Network IP Topology appendices in this manual.
Chapter 4: Specifications Performance Criteria • Network Jitter: Variance in delay. For near toll quality service, average jitter should not exceed 20 ms and maximum jitter should not exceed 40 ms. For business communication quality service, average jitter should not exceed 40 ms and maximum jitter should not exceed 80 ms. • Hops: The number of router points a data packet must pass through during transmission. Hops should not exceed 15 in order to minimize the number of potential problem points.
Chapter 4: Specifications Automatic NAT Detection Automatic NAT Detection Network Address Translation (NAT) is a method for translating internal IP addresses or network addresses into public Internet addresses. The Automatic Network Address Translation (NAT) Detection feature allows Mitel IP endpoints to operate inside or outside a private network NAT or firewall without having to change the IP Settings\ NAT Address Type field every time the endpoint is relocated.
Chapter 4: Specifications Protocols and Ports Protocols and Ports Table 4-20 describes required connections for IP endpoints. The IP network must allow the endpoints to establish these connections for proper operation. Table 4-20. Mitel IP Endpoint Ports Connection Name Ports Description Dynamic Host Configuration Protocol (DHCP) 67 and 68/User Datagram Protocol (UDP) The endpoint uses DHCP to obtain its IP address, subnet mask, default gateway, TFTP server, and ICP address.
Chapter 4: Specifications UDP Port Assignments UDP Port Assignments Expanded IP endpoint capability with v2.0 and later requires changes in User Datagram Protocol (UDP) port usage. If the Mitel 5000 v2.x equipment operates inside a firewall and services external IP endpoints, the firewall configuration needs to be updated to reflect the changes in the UDP port assignments of system. NOTICE No-Audio Condition Possible.
Chapter 4: Specifications 99 Nodes Support 99 Nodes Support Version 2.1 or later software allows Mitel Advanced Communications Platforms to expand to 99node networks in the United States and European markets. Each node can transparently interconnect to 98 other systems using T1/E1/PRI networking and IP networking. With the 99 Nodes feature the increased network capacity does not affect endpoint user features.
Chapter 4: Specifications Component Compatibility for 99 Nodes Support Component Compatibility for 99 Nodes Support Table 4-22 lists component version numbers that have been validated to support the 99 Nodes system feature. NOTE Because Mitel recommends that you use these versions if you are using the 99 Nodes feature, you should upgrade to the latest non-chargeable upgrade available. Table 4-22. 99 Nodes Support Component Compatibility Mitel 5000 Version V2.2 V2.3 V2.4 V3.0 4.30x 4.30x 4.30x 4.
Chapter 4: Specifications Peripheral Equipment Peripheral Equipment The Mitel platform supports peripheral, or external, equipment that provide enhancements to the IP system’s basic business communication services. The following sections describe equipment that can be attached to the platform. Voice Processor NOTICE The Voice Processing Unit (VPU): The VPU is no longer supported in v3.0. The VPU was discontinued in May 2007.
Chapter 4: Specifications PC for On-Site or Stand-Alone/Remote Programming PC for On-Site or Stand-Alone/Remote Programming Windows 2000 is no longer supported in DB Programming. This section lists the requirements for Windows XP and Windows Vista. Computer Hardware Requirements for Windows XP The table below lists the minimum and recommended requirements for the computer with the Windows XP operating system of which you are installing the Model 8602 software.
Chapter 4: Specifications SMDR/Error Message Output A PC (personal computer) running Windows 2000 or Windows XP is required for on-site or for stand-alone or remote programming. The PC specifications must meet or exceed the specifications shown in Table 4-23. Table 4-23.
Chapter 5: Installation Installation Chapter 5: Installation Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 Technical Certification Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 Installation Planning Network Installation Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5: Installation Base Server Modules Installing a Processor Module (PM-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-41 Installing a Processor Expansion Card (PEC-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-43 Installing a Two-Port Loop Start Module (LSM-2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-46 Installing a Four-Port Loop Start Module (LSM-4) . . . . . . . . . . . . . . . . . . . .
Chapter 5: Installation Connecting Station Cables to the MDF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-80 Connecting Station Cables to a U.S. System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-80 Connecting Station Cables to a European System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-82 Station Loop Resistance Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5: Installation Installation Options for Single Line Endpoints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-127 Single Line Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-127 Single-Line Adapter (SLA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-127 IP Single-Line Adapter (IP SLA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5: Installation Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-181 Endpoint Firmware Compatibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-181 Firmware Update Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-182 Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5: Installation Chapter Overview Chapter Overview This chapter provides information for installing and upgrading Mitel 5000 platforms, the Mitel Digital Expansion Interface (DEI) unit, expansion modules, IP, digital, and analog single line endpoints, and optional system components. For system specifications and a description of the overall system, see the Specifications and Product Description chapters, respectively.
Chapter 5: Installation Network Installation Concerns INSTALLATION PLANNING This section provides procedures for planning the installation of new Mitel CS-5200, CS-5400, and CS-5600 systems. If upgrading a system, see “System Upgrades” on page 5-142. Network Installation Concerns To install a network, you will need to acquire the following components: • Software License: Software features, including networking, are controlled by a software license.
Chapter 5: Installation Planning Digital and Analog Endpoint Locations Planning Digital and Analog Endpoint Locations Keep the following information in mind when planning digital endpoint locations and types: • Digital Endpoints: The Mitel DEI unit has the capacity for up to 96 digital endpoints or SLAs or a combination of both (using two DEI chassis). See “Installing Digital Endpoints” on page 5-128 for a listing of the available endpoint models.
Chapter 5: Installation Pre-Installation Checklist Pre-Installation Checklist Use the following checklist when preparing to install the system. System specifications, including capacities are included in the Specifications chapter. System descriptions appear in the Product Description chapter. Establishing Suitable Environmental Conditions for the System Follow these guidelines to establish suitable environmental conditions for the system: • Locate the chassis within 5 ft (1.
Chapter 5: Installation Gathering the Necessary Tools and Supplies • Install a UPS with the Mitel CS-5200/5400/5600 Base Server. • Locate the equipment in a climate-controlled room. Mitel recommends that the maximum operating temperature (as stated below) never be exceeded. Therefore, when installing the chassis and any other system equipment, allow a sufficient margin for error (for example, air conditioning failure, routine maintenance, plant shutdown, etc.
Chapter 5: Installation Gathering the Necessary Tools and Supplies If installing any T1 or E1 and/or Primary Rate Interface (PRI) trunks: Depending on the type of T1/PRI or E1/PRI termination used by the service provider [network provider] and how close it is to the MDF, the following tools and supplies are also needed. The T1 or PRI trunk is usually connected to the standard RJ-48C modular jack provided on the T1M or T1M-2 module. See page 5-29 for more information.
Chapter 5: Installation Planning Station Locations Planning Station Locations Keep the following information in mind when planning station locations and endpoint types: • Endpoints: o IP: Plan where IP endpoints are going to be located and whether a LAN port exists at that location. One LAN port is required for each endpoint.
Chapter 5: Installation Gathering Optional Equipment MITEL 5000 BASE SERVER CHASSIS The following sections provide procedures for installing the Mitel CS-5200/5400/5600 Base Server chassis. The procedures appear in the order they should be performed at a new installation. Upgrade procedures and procedures for installing the Processing Server (PS-1), Digital Expansion Interface (DEI), expansion modules, and optional equipment appear in separate sections.
Chapter 5: Installation Checking the Unit Pre-Assembly Checking the Unit Pre-Assembly Please read all sections leading up to the procedures, paying close attention to any cautions and notes included. For information about system requirements and capacities, see the Specifications chapter. Figure 5-1 on page 5-15 provides an illustration of the unit chassis. The unit is shipped fully assembled. There is nothing to install inside the chassis so removing the cover is not necessary.
Chapter 5: Installation Installing the Mitel CS-5200/5400/5600 Base Server Installing the Mitel CS-5200/5400/5600 Base Server To install the Base Server: 1. Install the chassis in the rack, then position the chassis and rack near the MDF backboard. Position the chassis at a height appropriate for reading the LCD panel. Also, allow room above the chassis for future expansion. For example, a voice processing system or Digital Expansion Interface (DEI) unit.
Chapter 5: Installation Grounding the Inter-Tel 5000 Base Server Grounding the Inter-Tel 5000 Base Server NOTICE For proper grounding methods, refer to Inter-Tel’s System Equipment Grounding Guidelines, part number 835.2845. See page 5-9 for additional AC power requirements. With a U.S. system, the Inter-Tel 5000 Base Server must be plugged into a UPS and the UPS plugged into a properly grounded AC power source.
Chapter 5: Installation Equipment to Support UPS Monitoring Equipment to Support UPS Monitoring This section describes the installation of Uninterruptible Power Supply (UPS) units that support Mitel 5000 Communications Servers. See “Compatible UPS Units” on page 4-9. The UPS connects directly to an Mitel 5000 USB port, and you should use only the USB cable provided by the UPS manufacturer.
Chapter 5: Installation Installing UPS Monitoring Installing UPS Monitoring Use the following procedure to install a UPS and activate UPS Monitoring on systems running v2.2 or later. To install a UPS and activate the UPS Monitoring feature: 1. Upgrade to the latest Mitel 5000 software release. See “Upgrading System Software to Version 3.0” on page 5-148. 2. The UPS Monitoring flag, Enable Shutdown on Low Battery, is set to Yes by default.
Chapter 5: Installation Installing the USB Security Key and Compact Flash-Type Memory Card Installing the USB Security Key and Compact Flash-Type Memory Card Locate the security key and compact flash-type memory card that came with the system. The memory card contains system software files and the applications necessary to operate the system. There are no application licenses on the security key; the key indicates that the system is able to download the corresponding license it needs to operate.
Chapter 5: Installation Laying Out Cable Runs NOTICE The system constantly verifies that the USB security key is in place. Do not remove the security key while the system is running. An alarm (122) is issued if the system detects a missing security key (the key is recessed into the chassis to decrease the possibility of its being dislodged and losing the connection). If the system detects a missing security key, it will invalidate the license in 30 minutes and reset the system in 4 hours.
Chapter 5: Installation Mounting and Cabling the Main Distribution Frame (MDF) • If desired, two- or three-pair twisted cable and four- or six-conductor modular jacks [line jack units] may be used for all endpoint connections. This allows the various types of endpoints to be easily interchanged as needed. NOTE If three-pair cable is used with a U.S. system, extra terminal blocks and the use of cross-connect wiring techniques are required.
Chapter 5: Installation Connecting CO Trunk Cables to the MDF Connecting CO Trunk Cables to the MDF This section provides information on connecting CO trunk cables for the LSM-2 and LSM-4 modules and the built-in dual loop start and dual single line ports. The built-in dual loop start and dual single line ports provide CO trunk capabilities to the single line endpoints in addition to providing the power-fail bypass functionality.
Chapter 5: Installation Connecting Trunks to LSM-2 Module Ports Figure 5-2.
Chapter 5: Installation Connecting Trunks to LSM-4 Module Ports Connecting Trunks to LSM-4 Module Ports This section provides information on connecting CO trunk cables for the LSM-4 module. For this procedure, see Figure 5-2 and Figure 5-3 on page 5-23 as a guide. To connect LSM-4 Module CO trunks: 1. Cable the four-port loop start module port (CO trunks) using the pinouts shown in Figure 5-2 and Figure 5-3 on page 5-23.
Chapter 5: Installation Connecting Trunks to LSM-4 Module Ports Figure 5-4.
Chapter 5: Installation Connecting CO Trunks to a U.S. System Connecting CO Trunks to a U.S. System Connect the CO trunks and other module cables. This procedure describes additional information for installing digital endpoints. Note that step 2 mentions two installation methods. Although the first method is more flexible, the second method can be used to minimize the number of terminal blocks required. 1.
Chapter 5: Installation Built-In Ports for WAN Fail Survivability Built-In Ports for WAN Fail Survivability Two loop start ports and two single line ports are built-in to the Mitel CS-5200/5400/5600 Base Server to provide Wide Area Network (WAN) Fail Survivability through Power Fail Bypass circuitry. When not in WAN Fail Survivability mode, the ports support CO loop start trunks and single line endpoints in the system configuration.
Chapter 5: Installation Built-In Ports for WAN Fail Survivability Figure 5-8.
Chapter 5: Installation Connecting T1/PRI and E1/PRI Trunks to the MDF Connecting T1/PRI and E1/PRI Trunks to the MDF The installation procedure used to connect T1/PRI and/or E1/PRI spans at the MDF depends on the type of termination used by the service provider [network provider] and how close it is to the MDF. T1/PRI or E1/PRI trunks may be terminated on RJ-48C modular jacks [RJ45 line jack units] or on 66-type terminal blocks. NOTE Primary Rate Interface for ISDN service requires separate licensing.
Chapter 5: Installation Method B – T1/PRI Trunks Terminated on RJ-48C Jacks Away from the MDF Figure 5-10. T1/PRI or E1/PRI Terminations from RJ-48C [RJ45 in Europe] Jacks Four-Pair Non-Reversing, Mod-To-Mod Line Cord Four-Pair Non-Reversing, Mod-To-Mod Line Cord T1 Cable To Module in Chassis To Telco RJ-48C Jack 8-Conductor Modular Jack [Line Jack Unit] Assemblies Figure 5-11.
Chapter 5: Installation Method C – T1/PRI Trunks Terminated on a 66-Type Block Method C – T1/PRI Trunks Terminated on a 66-Type Block To install the T1/PRI trunks terminated on an 66-type block: 1. On the MDF backboard, mount one eight-conductor modular jack [line jack unit] assembly for each T1/PRI trunk termination on the service provider 66-type block(s). See Figure 5-12 on page 5-31 for a diagram of the complete layout. 2.
Chapter 5: Installation Connecting T1M or T1M-2 Modules between Network Nodes Connecting T1M or T1M-2 Modules between Network Nodes T1M or T1M-2 modules are used for connecting system nodes in a network. Each network span requires two T1M or T1M-2 modules, one for each end of the span. Point to point, clear channel T1 spans are used to connect the nodes. For each network span, order a clear channel, point to point T1 or E1 span from the service provider.
Chapter 5: Installation Verifying and Securing Cable Connections Verifying and Securing Cable Connections At this point in the installation all cabling to the MDF, patch panel, rack, and endpoints should be completed, including all cables that terminate at the chassis modules. To complete cabling: 1. Plug all applicable cables into their respective modules and chassis ports. 2. Install the LAN cable from the Processor Module jack to a LAN connection. Plug the cable into a 100Base-T switch, not a hub.
Chapter 5: Installation Setting Initial System Configuration Setting Initial System Configuration Upon initial power up, the system uses DHCP to establish a network connection. If the site is not running a DHCP server, you must provide site-specific IP addresses and other network information before you can begin programming the system in DB Programming. You can also program the database offline using the Local Mode option in Session Manager. Figure 5-14.
Chapter 5: Installation Setting Initial System Configuration To set the initial system configuration: 1. Use the LCD panel and display controls to navigate and change network or system settings. You have 15 seconds to make your selection or the LCD returns to the default idle display, Mitel 5000. Use Figure 5-15 on page 5-36 as a guide. Obtain any network information from the site administrator. Although DHCP is enabled by default, Mitel recommends using static IP addresses. See the notice above.
Chapter 5: Installation Menus Menus You can view and edit the settings displayed on the LCD by navigating a series of menus provided by the LCD software application (see Figure 5-15). For v3.0, the ADD Freeze option was added to the System menu. An ADD freeze collects and delivers diagnostics information to Mitel. ADD settings must be programmed for the system prior to selecting this menu option. In addition, Call Processing must be running to complete an ADD Freeze. Figure 5-15.
Chapter 5: Installation Programming Programming Several programming options, including the new ADD Freeze option, are available from the System menu. Figure 5-16 shows all of the System Menu options. Figure 5-16. System Menu Mitel ® 5000 Installation Manual – Issue 3.
Chapter 5: Installation Troubleshooting To complete an ADD freeze from the System Menu: 1. From the idle menu (Mitel 5000), press the down arrow button to navigate to the System menu, and then the ADD Freeze option. 2. Press the center button to select the ADD Freeze option. The Are You Sure? prompt appears. 3. Press the up arrow button to select Yes, and then press the center button to confirm your selection. The ADD freeze request is sent to Call Processing and the Please Wait message is displayed.
Chapter 5: Installation Flash Memory and Low-Level Firmware Update Messages Flash Memory and Low-Level Firmware Update Messages For v3.0, new LCD messages, designed to safeguard low-level firmware updates, have been added to the LCD application. This update is required when you: • perform the initial configuration of the system. • install a new compact flash-type memory card. • swap a processor module. • perform a system upgrade.
Chapter 5: Installation Flash Memory and Low-Level Firmware Update Messages Low-level Firmware Updates The Mitel 5000 motherboard is equipped with low-level firmware that controls electrical signals to the hardware devices such as compact flash-type memory cards, Universal Serial Bus (USB), Digital Expansion Interfaces (DEIs), etc. After flash memory updates, the system software detects if low-level firmware requires an update.
Chapter 5: Installation Installing a Processor Module (PM-1) BASE SERVER MODULES This section provides procedures for installing and removing the expansion modules that can be installed in the Mitel CS-5200/CS-5400/CS-5600 Base Server. The procedure for installing a Processor Expansion Card (PEC-1) on a PM-1 also appears in this section. Installing a Processor Module (PM-1) Install the processor module (PM-1) as described in the following procedure. For part numbers see Table 7-5 on page 7-4.
Chapter 5: Installation Installing a Processor Module (PM-1) Figure 5-18. Components of a Processor Module (PM-1) Processor Module Battery This strap must be in place. Read the NOTICE below. Chassis Back Processor Module Top View Processor expansion card mount points Processor Module SDRAM Module Processor Expansion Card Plastic standoff (support) Screw to secure hexagon metal standoff (support) to expansion module and processor module NOTICE System Inoperability.
Chapter 5: Installation Installing a Processor Expansion Card (PEC-1) To remove a processor module (PM-1): 1. Use the LCD panel on the front of the chassis to shut down the system. NOTICE Equipment Damage Hazard. Use the LCD panel to shut down the system, and unplug all power sources to the chassis before working with the processor module (PM-1). Replacing or inserting a processor module with AC power turned on to the chassis will damage the processor module.
Chapter 5: Installation Installing a Processor Expansion Card (PEC-1) To install the processor expansion card: 1. Perform a Database backup using DB Programming. You can also back up the database using the LCD panel. For details, refer to the Mitel 5000 Features and Programming Guide, part number 580.8006. NOTICE System Inoperability. The strap covers pins 1 through 7 (Figure 5-19). If using the expansion card, remove the strap.
Chapter 5: Installation Installing a Processor Expansion Card (PEC-1) c. Check the standoffs (supports). For guidance, see Figure 5-19. 6. o Hexagon-shaped metal standoff: Check that the metal standoff is in place on the PEC-1. It is located toward the front of the module faceplate. o Plastic standoff: Check that the thicker end of the standoff is securely pressed into the hole on the PEC-1. Mount the PEC-1 onto the processor module. See Figure 5-19 as a guide. a.
Chapter 5: Installation Installing a Two-Port Loop Start Module (LSM-2) Installing a Two-Port Loop Start Module (LSM-2) Install the two-port loop start module (LSM-2) as described below. Part numbers appear in Table 7-5 on page 7-4. See Figure 5-20 on page 5-46. IMPORTANT The loop start module can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module.
Chapter 5: Installation Installing a Four-Port Loop Start Module (LSM-4) Installing a Four-Port Loop Start Module (LSM-4) The LSM-4 provides four trunk interface ports. For additional technical data about the LSM-4, see the Specifications chapter. See page 5-23 for information on how this module is cabled to the MDF. NOTICE Electrostatic Discharge (ESD). The modules and components are static-sensitive. When working with the modules, use a properly terminated anti-static wrist strap.
Chapter 5: Installation Installing a Dual T1/E1/PRI Module (T1M-2) Installing a Dual T1/E1/PRI Module (T1M-2) This procedure assumes the required pre-installation checklist items, regarding T1/E1/PRI, are in place. If necessary, see “Gathering the Necessary Tools and Supplies” on page 5-10. The Dual T1/E1/PRI module is installed and configured like the single T1/E1/PRI module with the following exception: Each port on the dual module can be configured differently from the other.
Chapter 5: Installation Dual T1/E1/PRI Module LED Summary Figure 5-22. Dual T1/E1/PRI Module Top Side Module Handle Module to Chassis Fastener Chassis Back EXP DUAL LS DUAL SL PAGE Remove Module LED MOH Module Release Lever Dual T1/E1/PRI Module To remove a dual T1/E1/PRI module: 1. Using a properly terminated anti-static wrist strap, loosen the fastener at the top of the module (this fastener secures the module to the chassis). 2.
Chapter 5: Installation Dual T1/E1/PRI Module LED Summary Table 5-3. Dual T1/E1/PRI Module LED Summary — 4-LED Stack LED Name Online Color Indication Green #1 ON: Board is online and functioning normally. OFF: Board is not online. Remove Green #2 ON: Board is safe to remove. OFF: Board is not ready to be removed Busy 1 Yellow #1 ON: One or more channels on the first span are active. OFF: No channels on the first span are active.
Chapter 5: Installation Installing a Single-Port T1/E1/PRI Module (T1M) Installing a Single-Port T1/E1/PRI Module (T1M) See Figure 5-24 on page 5-51 for an illustration of this module and for the following procedure. IMPORTANT The T1M module can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module. Pressing and holding the release lever until the LED indicator turns green allows the software to “disconnect” from the module.
Chapter 5: Installation Single T1/E1/PRI Module LED Summary Single T1/E1/PRI Module LED Summary The single T1/E1/PRI module has a total of 7 LEDs (two unused) on the faceplate to indicate module status. The LEDs are contained in two separate locations: 3 LEDs to the right side of the module faceplate, and 2 green LEDs integrated into each RJ-45 connector. These LEDs are described in Figure 5-25 and in tables 5-5 and 5-6 below. Figure 5-25.
Chapter 5: Installation Installing a Basic Rate Module (BRM-S) Installing a Basic Rate Module (BRM-S) Each Inter-Tel 5000 Base Server chassis accepts up to three Basic Rate Modules (BRM-S) for connecting ISDN S-interface trunking. For additional information about modules, see the Specifications and Product Description chapters. IMPORTANT The BRM-S module can be removed with power on; however, you must wait for the REMOVE LED indicator to change to green before removing the module.
Chapter 5: Installation BRM-S online/Off-line Handling and LED Descriptions BRM-S online/Off-line Handling and LED Descriptions The system recognizes the BRM-S as online when inserted into a bay previously programmed as a Basic Rate Module. The system auto-equips this module even if it has not been previously programmed in DB Programming, assuming that DB Programming is not in session. However, you must program the ports/circuits for the ports and circuits to come online.
Chapter 5: Installation Installing a Four-Port Single Line Module (SLM-4) Installing a Four-Port Single Line Module (SLM-4) This section provides specifications, drawings, and procedures needed for installing an SLM-4, part number 580.2100. Installing an SLM-4 consists of inserting the module into an empty bay on the back side of an Mitel CS-5200/5400/5600 Base Server and assigning the module to the Uninstalled bay through DB Programming.
Chapter 5: Installation Installing a Four-Port Single Line Module (SLM-4) 5. Using the IP address of the Inter-Tel 5000 Base Server, open a DB Programming session to the system through the Session Manager. The programming portion of the SLM-4 installation procedure may be NOTE performed in a local session of DB Programming and then restored to the system using the Database Restore utility. Page 5-56 6. When DB Studio displays, in the left pane select System and then Communication Server. 7.
Chapter 5: Installation Processing Server (PS-1) Description MITEL CS-5600 PROCESSING SERVER (PS-1) This section identifies the parts, processes, and procedures required for installing the Mitel CS5600 Processing Server (PS-1), part number 580.5600. For processes and procedures required to upgrade your current system, see “Upgrading System Software to Version 3.0” on page 5148.
Chapter 5: Installation PS-1 Hardware PS-1 Hardware This section provides line drawings of the front and back views of the PS-1 chassis. NOTE The On/Off button switch on the front of the chassis controls power to the system. The On/Off switch on the back should remain On at all times. Figure 5-28.
Chapter 5: Installation Installing the Processing Server (PS-1) Installing the Processing Server (PS-1) To see the location of connectors on the PS-1, see Figure 5-28 on page 5-58 and Figure 5-29. To install a PS-1: 1. Rack mount the PS-1 (recommended). 2. Make sure the power switches on the front and back of the PS-1 are turned off. See Figures 5-28 and Figure 5-29 on page 5-58. 3. Connect the PS-1 to an AC power source, but do not turn either of the power switches on at this time.
Chapter 5: Installation Installing a DEI DIGITAL EXPANSION INTERFACE (DEI) The following sections provide processes and procedures required for installing digital interface equipment. Installing a DEI This section describes installing the Mitel Digital Expansion Interface (DEI) unit, the Digital Endpoint Module (DEM-16), and the eight-port Single Line Module (SLM-8). Other digital endpoint-related items are also discussed such as Single-Line Adapters (SLA) and supported digital endpoint installations.
Chapter 5: Installation Summary for Installing a New System or for Upgrading • On the MDF backboard, assemble any additional terminal blocks for digital endpoints, including SLAs. See page 5-21. o If any T1/PRI and/or E1/PRI trunks are to be installed, terminate them on eightconductor modular jack [line jack unit] assemblies at the MDF. o Connect the trunks, endpoint cables, and module cables to the corresponding terminal blocks. Connect T1/PRI and E1/PRI trunks to modular jack assemblies [RJ45 sockets].
Chapter 5: Installation Running Cables to Endpoints Running Cables to Endpoints Carry out the following guidelines when running cable for digital endpoints: • Develop floor plans to aid in proper digital endpoint cabling in a star (home run) configuration from the DEI chassis. If necessary, run the necessary cabling to where the digital endpoint will be used. See “Cabling to Endpoints” on page 4-12.
Chapter 5: Installation Running Cables to Endpoints WARNING Possible Delay in Local Emergency Response to Remote Sites. IP and SIP endpoint users should be alerted to the following hazardous situations: • If an Emergency Call endpoint number is dialed from an IP or SIP endpoint located at a remote site that is not equipped with a correctly configured gateway, the call will be placed from the location where the system chassis is installed rather than from the location where the emergency call is made.
Chapter 5: Installation Terminating Cables at Digital Endpoint Locations Terminating Cables at Digital Endpoint Locations Terminate the digital endpoint, single line endpoint, and playback device station cables on fourconductor modular jack [six-conductor line jack unit in Europe] assemblies at the station locations. Do not mount the assemblies on the wall at this time; they will be wall-mounted later when the station instruments are installed. See Figure 5-30 and Figure 5-31 on page 5-64.
Chapter 5: Installation Labeling Station Cable and Mapping Circuit Numbers Labeling Station Cable and Mapping Circuit Numbers Label both ends of each cable with the station circuit number (hardware address) and how it relates to the corresponding location in the DEI chassis. All circuit numbers are preceded with a two-digit node number. For example, 02.02.16.01 is a port on node 2, module 2, circuit 16. In some circumstances, a station circuit can have more than one purpose.
Chapter 5: Installation Labeling Station Cable and Mapping Circuit Numbers Figure 5-32.
Chapter 5: Installation Assembling and Cabling the Main Distribution Frame Table 5-8. System Board:Bay:Application Relationship in Message Print System Board (Module) in Message Print . . . Relates to this bay/application in . . . Mitel 5000 v1.x System Mitel 5000 v2.
Chapter 5: Installation Assembling and Cabling the Main Distribution Frame To assemble the MDF: 1. Mount a 4 ft x 6 ft (1.2 m x 1.8 m), ¾-inch (2 cm) plywood backboard at the MDF location. Depending on the number of stations and trunks to be installed, a larger backboard may be necessary. If wall-mounting the Mitel CS-5200/5400/5600 Base Server or DEI chassis, additional space will be required to allow for sufficient room to insert/remove modules and wiring space/strain relief.
Chapter 5: Installation Unpacking the DEI Equipment Unpacking the DEI Equipment After all digital endpoints and related devices are installed and endpoint/device cabling has been run or is in place, you are now ready to install the DEI chassis and modules. NOTICE Electrostatic Discharge (ESD). Mitel 5000 modules and components are static-sensitive. Handle the modules by the edges only and keep them in their protective bags until they are to be installed.
Chapter 5: Installation Installing DEI Hardware Installing DEI Hardware See page 5-163 for information. IMPORTANT Do not plug in any power cords until instructed to do so. Powering up the system occurs later in the installation. Attaching DEI Units and External Voice Mail System See Figure 5-62 on page 5-171 for information.
Chapter 5: Installation Installing a Digital Endpoint Module (DEM-16) 4. Continue to “Verifying and Securing Cable Connections” on page 5-33. Figure 5-33.
Chapter 5: Installation Installing an Eight-Port Single Line Module (SLM-8) Installing an Eight-Port Single Line Module (SLM-8) This section provides specifications, drawings, and procedures needed for installing an SLM-8, part number 580.2101. Hardware Table 5-9 summarizes the physical dimensions of the SLM-8 module. Table 5-9. Eight-Port Single Line Module (SLM-8) Dimensions USA Customary Metric Length 8.375 in. 212.725 mm Width 3.875 in. 098.425 mm Height 1.000 in. 025.
Chapter 5: Installation Single Line Module Pinouts Figure 5-36. SLM-8 and DEM-16 Circuit Mapping Example Mitel 5000 Base Server Male to Base Server chassis EXP DUAL LS DUAL SL PAGE MOH BAY 1/SYS 1 SLM-8 BAY 1/SYS 4 BAY 2/SYS 5 5– 8 9 – 12 13 – 16 ONLINE DEM-16 1– 4 BUSY 7–8 ONLINE 5 –6 ONLINE 3–4 BUSY 1–2 BAY 3 13 – 16 ONLINE 9 – 12 DEM-16 BAY 3/SYS 6 13 – 16 5–6 7– 8 BAY 1/SYS 12 BAY 2/SYS 13 BAY 3/SYS 14 Circuits 1:14.7 to 1:14.
Chapter 5: Installation Connecting Cables and Checking Cables to the System Connecting Cables and Checking Cables to the System At this point in the installation, all cabling to the MDF, patch panel, rack, and endpoints should be completed. This includes all cables that terminate at the chassis modules. To complete cabling: 1. Plug all applicable cables into their respective modules and chassis ports. 2. Install the LAN cable from the Processor Module jack to a LAN connection.
Chapter 5: Installation Connecting Cables and Checking Cables to the System Figure 5-37.
Chapter 5: Installation Connecting Cables and Checking Cables to the System Table 5-10. Station Cable Terminations with a U.S. System Page 5-76 AMPHENOL Position # Cable Pair DEM-16 Bay 1 Circuit No.a Extension No.1 26 W-BL TIP 01.01.01 1000 1 BL-W RING 27 W-O TIP 01.02.01 1001 2 O-W RING 28 W-G TIP 01.03.01 1002 3 G-W RING 29 W-BR TIP 01.04.01 1003 4 BR-W RING 30 W-S TIP 01.05.01 1004 5 S-W RING 31 R-BL TIP 01.06.01 1005 6 BL-R RING 32 R-O TIP 01.
Chapter 5: Installation Connecting Cables and Checking Cables to the System Table 5-10. Station Cable Terminations with a U.S. System (Continued) AMPHENOL Position # Cable Pair DEM-16 Bay 1 45 Y-S NOT USED 20 S-Y NOT USED 46 V-BL NOT USED 21 BL-V NOT USED 47 V-O NOT USED 22 O-V NOT USED 48 V-G NOT USED 23 G-V NOT USED 49 V-BR NOT USED 24 BR-V NOT USED 50 V-S NOT USED 25 S-V NOT USED Circuit No.a Extension No.1 a.
Chapter 5: Installation Connecting Cables and Checking Cables to the System Table 5-11. Cable Terminations on MDF Blocks [Twin Block Cables] for DEM-16 (Continued) Cable Pair Color Plug Pin No. BLOCK NO. BLOCK PAIR CIRCUIT 11 Black/Blue Blue/Black 11 36 2 1 11.01 12 Black/Orange Orange/Black 12 37 2 12.01 13 Black/Green Green/Black 13 38 3 13.01 14 Black/Brown Brown/Black 14 39 4 14.01 15 Black/Gray Gray/Black 15 40 5 15.01 16 Yellow/Blue Blue/Yellow 16 41 6 16.
Chapter 5: Installation Connecting Cables and Checking Cables to the System Figure 5-38.
Chapter 5: Installation Connecting Station Cables to the MDF Connecting Station Cables to the MDF This section describes connecting station cables to the MDF in a USA or European system. Connecting Station Cables to a U.S. System Digital endpoints are connected to DEM-16 ports. Single line endpoints are connected to SingleLine Adapters (SLA) which are in turn connected to available DEM-16 circuits.
Chapter 5: Installation Connecting Station Cables to a U.S. System Figure 5-40. DEM-16 Block Cable Terminations for Endpoints on a U.S. System 60M1-50-Type Block (Part of MDF) TIP 1.1.1 1.1.1 1.2.1 1.2.1 RING TIP RING RING Amphenol W/BL BL/W W/O O/W To Digital Endpoint or Single-Line Adapter G Y R BK TIP MODULAR JACK ASSEMBLIES TIP 1.16.1 1.16.
Chapter 5: Installation Connecting Station Cables to a European System Connecting Station Cables to a European System Each type of station instrument is connected to a specific port on a DEM-16. Digital endpoints are connected to DEM-16s.
Chapter 5: Installation Connecting Station Cables to a European System Figure 5-42. DEM-16 Block Terminations for Endpoints on European System Female Amphenol-Type Connectors 1 26 1-16 W/BL-Y/BL 1 2 3 4 5 1 2 3 4 5 WH/BL 5 3 1 6 6 7 8 7 8 9 9 0 0 6 4 2 BL/WH Use non-conducting plastic connector covers To Endpoint or SLA To DEI and DEM-16s 25-Pair cable from MDF Amphenol-Type Connector to DEM adapter cable* Mitel ® 5000 Installation Manual – Issue 3.
Chapter 5: Installation Connecting Station Cables to a European System Figure 5-43. SLA Terminations for Single Line Endpoint with a European System Endpoint LJU BL/WH To DEM-16 Block SLA WH/BL 5 3 1 6 4 2 Western Electric to BT Converters (C74) 1 2 3 6 5 4 AC Desktop Converter The SLA is supported with two Western Electric to BT converters (part number C74) for use when the attached devices are near the SLA. For longer range connections (up to 4.5 Km), an additional Krone block is required.
Chapter 5: Installation Station Loop Resistance Test Station Loop Resistance Test Do not use shielded cable. Achieve longer loop lengths by using heavier gauge cable, such as 22AWG. (For additional station cabling requirements and loop limits, see page 5-20.) Perform the loop resistance test for each station cable individually. 1. With a U.S. system only, ensure that bridging clips have not been installed on the station blocks and that the station instrument is not connected to the modular jack assembly.
Chapter 5: Installation Connecting Off-Premises Extensions Connecting Off-Premises Extensions Off-premises extensions (OPX) are remote single line DTMF stations connected to the Mitel platform through telephone company [network provider] OPX circuits or customer-provided circuits. The circuits are connected to Single-Line Adapter (SLA) circuits, which are connected to available DEM-16 circuits or to T1M or T1M-2 module circuits. Introduction SLAs do not support visual message waiting applications.
Chapter 5: Installation Analog Fallback System [Europe Only] Analog Fallback System [Europe Only] The fallback kit, part number PS2728-A, contains the following items: • 12 volt DC power supply (PS2736) • Fallback Control Module and Control Lead (J36) • Fallback Module 3-Circuit (J20) • Charcoal Line Cord (Standard) (C27) An additional five fallback modules may also be connected if required.
Chapter 5: Installation Analog Fallback System [Europe Only] Figure 5-46. Fallback Connections Dedicated Connections To PSTN To LSM-2/4 To Dedicated Fallback Endpoint J20 Connectors PSTN COU F/B System Connections To PSTN To LSM-2/4 J20 Connectors PSTN COU F/B J20 Connectors PSTN COU To Endpoint To SL Ports in chassis F/B Fallback operation can be tested by removing the line cord from the CPU. This will force all fallback circuits to operate and may disconnect any calls on these circuits.
Chapter 5: Installation Powering Up the System MAINTENANCE TASKS The following sections provide procedures for performing tasks that are required multiple times when installing, upgrading, or servicing an Mitel 5000 platform. Powering Up the System NOTICES Do not plug in the UPS power cord unless you are ready to boot the system. There is no power-on switch on the Base Server chassis. Plugging in the power cord begins the boot process. Please read the following NOTICE.
Chapter 5: Installation Powering Down the System 8. Plug in the remaining power cords in this order: a. Plug in the first DEI chassis. b. Plug in the second DEI chassis. c. Plug in the external voice mail system, if equipped. For information on attaching an external voice processing system, see page 5-195. 9. If applicable (first-time installation), follow the initial system startup in accordance with the section titled, “Setting Initial System Configuration” on page 5-34.
Chapter 5: Installation Saving the System and Voice Processor Databases Saving the System and Voice Processor Databases NOTICE If using an external voice processing system, the EM Unit or Voice Processing Unit must remain attached when saving and restoring the database. If the unit is not attached, converted voice mail information, such as non-associated mailboxes and cascade levels, will not be restored.
Chapter 5: Installation Saving the System and Voice Processor Databases 3. Select the Save voice data to: check box. Then, in the text box, enter the destination path for the voice processor database. a. The default destination is U:\ for using a USB flash drive. See Table 4-3 on page 425. If external voice processing is not used, make sure the USB flash drive is inserted into the Inter-Tel 5000 Base Server before continuing. The option in this dialog box saves all voice processor information.
Chapter 5: Installation Enable Basic Voice Mail or Disable Basic Voice Mail Enable Basic Voice Mail or Disable Basic Voice Mail If installing an external voice mail system, you must disable basic voice mail before installing and programming the external voice processing system. After disabling Basic Voice Mail, a System Alarm 203 appears on both the LCD panel on the Base Server and on the administrator endpoint (normal functionality).
Chapter 5: Installation Restoring the Database Restoring the Database From the DB Studio menu bar, select Operations – Database Operations – Database Restore to open the window shown below. It allows you to restore the database to disk during a programming session. NOTICES Consider the following technical consequences when using a modem connection: • Possible Database Corruption. Poor line quality may cause data transmission problems when the modem connection exceeds 19200 baud.
Chapter 5: Installation Restoring the Database • Cancel: To stop an operation before it is completed, click Cancel. A message appears, indicating that the operation was aborted by the user. NOTICE Canceling a restore operation causes the system to default the database and terminate the programming session. o If the number of multi-protocol endpoints in the database being restored exceeds the number indicated in the license, an error message is displayed, and the database is not restored.
Chapter 5: Installation Backing Up the Database Backing Up the Database A backup copy of the database is automatically stored on the compact flash-type memory card. This backup remains available, even if the system experiences a power failure or if the battery backup loses power. If the system is powered up and a corrupt database file is detected, the backup file in the memory card is restored. NOTE The Voice Processor database is not stored in flash memory.
Chapter 5: Installation Changing the License Changing the License If necessary, you can upload a new license that provides a different set of features. If the new license, however, supports new capacities, you must make sure that you have the appropriate hardware installed. To change a license, obtain a new license, as described on page 6-56, then upload the license as described on page 5-99.
Chapter 5: Installation Changing the License NOTICE System Reset and Lost System Functionality. Mitel strongly recommends against downgrading a software license. Four ways that the system can downgrade the software license include: • Uploading a Mitel CS-5400 software license to a Mitel CS-5200 system. • Uploading a software license where the number of online Advanced IP endpoints is greater than the new license Advanced IP endpoint license count.
Chapter 5: Installation Software License Upload Software License Upload After you are in DB Programming, you must upload the software license. If you do not upload the software license, the system considers the license as “invalid” and issues Alarm 125. For a complete list of alarm messages, refer to the Message Print Diagnostics Manual, part number 550.8018. With regard to the USB security key and SSL: • The serial number is stored on the USB security key.
Chapter 5: Installation Invalid License Upload Invalid License Upload A software license is created for a specific system type, so if you attempt to load a software license that does not match the system type, an error message displays. For instance, if you attempt to load a Mitel CS-5600 license onto a Mitel CS-5400, the following error message appears.
Chapter 5: Installation Compare Software License Window Table 5-13. Invalid License Upload Errors (Continued) Error Message Possible Cause Corrective Action Software License is not valid for the current CPU type. The CPU type identified in the software license does not match the CPU type detected in the system. Upload a license that identifies the installed CPU type. Security key is either invalid or missing.
Chapter 5: Installation Replacing the Power Fuse Replacing the Power Fuse The Inter-Tel 5000 Base Server has a replaceable power fuse, part number 802.2028. The fuse is located above the power cord connection on the back of the chassis, as shown in Figure 549. Figure 5-49. Base Server Chassis Power Fuse Fuse AC Power Chassis Back Chassis Front 2- Line LCD Panel LCD Panel Controls To replace the power fuse: Page 5-102 1.
Chapter 5: Installation Replacing the Processor Module Battery Replacing the Processor Module Battery Because the processor module battery, part number 815.1026, is located on the module, do not remove the cover to replace the battery. NOTICES Equipment Damage. Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer instructions. Electrostatic Discharge (ESD).
Chapter 5: Installation Installing the USB-B Port Serial Driver Installing the USB-B Port Serial Driver The USB-B port on the front of the Inter-Tel 5000 Base Server chassis allows you to connect a laptop and view online messages. However, a driver must be installed on the laptop to allow the laptop to use this USB-B port. For information on viewing online messages, see “Using Terminal Emulation to Retrieve Online Messages” on page 5-105. NOTE When using the USB-B port, use a cable designed for the USB 2.
Chapter 5: Installation Using Terminal Emulation to Retrieve Online Messages Using Terminal Emulation to Retrieve Online Messages The USB-B port is provided to allow monitoring information online using a terminal emulation program such as Windows® HyperTerminal. You will need a USB cable with a standard USB Type-A connector on one end and a Type-B connector on the other end. This interface is only supported for terminal emulation use. Do not plug any other device (USB hub, etc.) into the USB-B connection.
Chapter 5: Installation Installing IP and Multi-Protocol Endpoints ENDPOINTS This section provides procedures for installing IP, digital, and analog single line endpoints that operate on the Mitel 5000 platforms. Installing IP and Multi-Protocol Endpoints IP or SIP endpoints are connected to a power source and to the network. There is no direct wiring from either the MDF or the Mitel 5000 platform. All IP endpoints use a LAN connection. See the Specifications chapter for a list of supported endpoints.
Chapter 5: Installation Hardware Revision Identification Hardware Revision Identification Check the following areas to identify endpoint hardware types: • Endpoint Web Interface: The hardware type is displayed in the Firmware Information field under Status – Firmware – Hardware Type. • LCD (Liquid Crystal Display): The hardware type is displayed on the bottom line of the LCD on startup. • Product ID and Revision: The part number and revision are displayed on the labels on the bottom of the endpoint.
Chapter 5: Installation Procedure Procedure To install IP endpoints, see the following sections: • 8600-series endpoints (see below) • 5000-series endpoints (page 5-173 as part of the upgrade procedure for this release) To install 8600-series IP phones: See the following illustrations for connection point examples: • Model 8660 (page 5-110) • Models 8600, 8620/8622, and 8662 (page 5-111) • Model 8690 (page 5-112) • Axxess IP PhonePlus (page 5-113) • Eclipse IP PhonePlus (page 5-114) 1.
Chapter 5: Installation Procedure • • 4. Power over Ethernet (PoE) hub (LAN Jack): The Red Hawk PowerSense™ modular, in-line PoE hubs (for multi-port) are available through the Mitel CommSource® division. The power hub provides power to IP devices without the use of an external power supply for each device. For details, see the Red Hawk PowerSense Power over Ethernet Installation Manual, part number 935.0400. a.) Pug one end into the LAN/POWER (RJ-45) jack on the IP device. b.
Chapter 5: Installation Physical Interfaces Physical Interfaces See the sections that follow for information on the supported endpoint physical interfaces to the system. See page 5-106 for the installation procedure. See page 5-115 for information about wall-mounting the endpoints. Model 8660 The Model 8660 is supported by both 10Base-T and 100Base-TX interfaces, but not 100Base-T4, which uses four pairs of wires. See the illustration at right.
Chapter 5: Installation Models 8600, 8620/8622, and 8662 Models 8600, 8620/8622, and 8662 Models 8600, 8620/8622, and 8662 multi-protocol endpoints operate the same as Models 8500, 8520, and 8560 endpoints, respectively. These endpoints support ITP (Inter-Tel Protocol) or SIP mode using 100Base-TX interfaces. All endpoints are configured to use ITP by default. For details about ITP and SIP modes, see page 5-120. Figure 5-51.
Chapter 5: Installation Model 8690 Model 8690 The Model 8690 multi-protocol endpoint has a touch screen that displays feature, dialpad, and menu buttons. It supports ITP or SIP mode using 100Base-TX interfaces. The Model 8690 is configured to use ITP mode by default. For details about ITP and SIP modes, see page 5-120. Figure 5-52.
Chapter 5: Installation Axxess IP PhonePlus • LEDs: There are two indications on each port: o Link Status: When the link is valid, the green LED on the left side of the port is lit. When there is receive or transmit activity on the link, this LED flashes. o 10/100 Mbps: When the link is connected at a speed of 100 Mbps, the green LED on the right side of the port is lit. The Mitel 5000 platform operates only on 100Base-T LANs. • DRAM: Located inside the endpoint.
Chapter 5: Installation Eclipse IP PhonePlus Eclipse IP PhonePlus The Eclipse IP PhonePlus operates on either 10Base-T or 100Base-T LANs, while the Mitel 5000 platform operates only on 100Base-T LANs. The following illustration depicts the connection interfaces on the bottom and back of the endpoint. Barrel Jack Back The center is positive.
Chapter 5: Installation Wall-Mounting IP Endpoints Wall-Mounting IP Endpoints See the following sections for information about wall-mounting your specific endpoint type. Model 8600 Series Endpoints Wall-mounting the Model 8600 series endpoints is not recommended if the user will be connecting and disconnecting cords (handset, headset, line) and/or cables NOTE (Ethernet, USB, power supply) frequently.
Chapter 5: Installation Model 8600 Series Endpoints To prepare the endpoint for wall-mounting (regardless of base type): 1. Remove the metal plate from the base of the endpoint by removing the two plastic rivets to unlock it from the base. Plastic Rivets 2. Slide the cover off. The two plastic rivets are not included on endpoints built prior to May 2005. 3. Use a sharp blade to cut out the rectangular portion of the adhesive label covering the wall-mount knockout (see diagram at right).
Chapter 5: Installation Model 8600 Series Endpoints To wall-mount the Model 8600 series endpoints that have a support mechanism: 1. Collapse the support mechanism completely and secure it against the bottom housing of the endpoint, as shown in the following illustration. Support Mechanism Bottom Housing (Base not shown) Rivet Holes Base Rivet Holes 2. Close the base completely so that it lies flat against the endpoint.
Chapter 5: Installation Model 8600 Series Endpoints To wall-mount Model 8600 series endpoints with release buttons on the bottom housing: 1. Close the base completely so that it lies flat against the endpoint. (Rivet hole 1 on the base aligns with the rivet hole on the bottom housing of the endpoint.) Bottom Housing (Base not shown) Release Buttons Base Rivet Hole Page 5-118 Rivet Hole 2 (Used to lock metal plate to base) Rivet Hole 1 (Used to lock base to bottom housing) 2.
Chapter 5: Installation Axxess IP PhonePlus Axxess IP PhonePlus To wall-mount the Axxess IP PhonePlus: 1. Remove the baseplate from the top half of the back of the endpoint. 2. Carefully unplug the ribbon cable. 3. On the back of the endpoint, use a pair of cutting pliers to remove the plastic knockout covering the lower connector on the endpoint control board. Be careful not to let the plastic knockout fall inside the endpoint. If NOTE the knockout falls inside the endpoint, do not remove it.
Chapter 5: Installation Eclipse IP PhonePlus Eclipse IP PhonePlus The Eclipse IP PhonePlus is reserved for a future release. To wall-mount the Eclipse IP PhonePlus: 1. Remove the baseplate from the top half of the back of the endpoint. 2. Rotate the baseplate 180º and attach it to the bottom half of the back of the endpoint. 3. Using a ruler, mark the location of the endpoint mounting holes on the wall.
Chapter 5: Installation Reading IP Endpoint Status Displays Reading IP Endpoint Status Displays While the boot code is loading, you will see the displays shown in the following table. The top lines on the display change, as shown in the chart, and the bottom lines always contain the IP address and the Ethernet address. Several displays have a “/” character at the end that is a rotating bar to indicate that the device is working.
Chapter 5: Installation IP PhonePlus and Model 8660 IP PhonePlus and Model 8660 Table 5-17. IP PhonePlus and Model 8660 Progress Displays Display Page 5-122 Status WAITING FOR DOWNLOAD Awaiting Download: The boot code is waiting for a code download. ERASING FLASH Programming State - Erasing Flash Memory: The boot code is receiving object code and programming the flash memory. The endpoint first erases the flash memory and then displays this message.
Chapter 5: Installation Models 8620/8622, 8662, and 8690 Models 8620/8622, 8662, and 8690 The following information does not apply to a non-display endpoint, such as the Model 8600. Table 5-18. Models 8620/8622, 8662, and 8690 Progress Displays Display Status DOWNLOAD IN PROGRESS Download State: The file is being downloaded to the endpoint. FIRMWARE DOWNLOAD SUCCESS Completed State: The download completed successfully. The endpoint will reboot momentarily.
Chapter 5: Installation IP PhonePlus and Model 8660/8620/8622/8662/8690 IP PhonePlus and Model 8660/8620/8622/8662/8690 The following information does not apply to a non-display endpoint, such as the Model 8600. Also, because the Model 8620/8622 has a two-line LCD, this endpoint displays only the first two status lines. Table 5-19. IP PhonePlus and Model 8660/8620/8622/8690 Progress Displays Display INITIALIZING TRYING BOOTP... NO RESPONSE TRYING DHCP...
Chapter 5: Installation IP PhonePlus and Model 8660/8620/8622/8662/8690 Table 5-19. IP PhonePlus and Model 8660/8620/8622/8690 Progress Displays (Continued) Display Status ID: XXXXXXXXXXXX COULD NOT CONTACT IP CARD XXX.XXX.XXX.XXX USING UDP PORT XXXXX / UDP-Failed Error Message: If the endpoint did not receive a response via UDP after attempting to contact the IP resource (Mitel platform), the display will show this error message for five seconds. ID: XXXXXXXXXXXX COUNT NOT CONTACT IP CARD XXX.XXX.XXX.
Chapter 5: Installation Download Error Message Displays Download Error Message Displays The endpoint displays error information concerning the status of the last TFTP application image update (firmware or boot code) not only on the LCD but also on the Web interface. The error message is displayed under Status\Image Upgrade\Last Download Error. Table 5-20 lists the possible error messages. Table 5-20.
Chapter 5: Installation Installation Options for Single Line Endpoints Installation Options for Single Line Endpoints AC—or tip/ring-controlled—single line endpoints can be installed using SLM-4 or SLM-8 modules, SLA or IP SLA units, the Data Device port on an MDPM attached to a digital endpoint, or the two-port single line jack (RJ-14) built-in to the back of the Mitel CS-5200/5400/5600 Base Server.
Chapter 5: Installation Installing Digital Endpoints Installing Digital Endpoints The following endpoints can be installed through the DEI: • Digital endpoints • Single-Line Adapters, connected to DEM-16 ports Installing Digital Endpoints Before installing the digital endpoints, unpack each one and check for damage. If items are damaged or missing, contact Mitel Customer Support. See “Technical Support Contact Information” on page 7-2.
Chapter 5: Installation Performing the Digital Endpoint Self-Test 6. If necessary, change the endpoint ring tone by performing the steps described in the Mitel 5000 Features and Programming Guide, part number 580.8006. 7. If necessary, replace the endpoint paper template with one labeled to match the programmed feature buttons. 8. If necessary, adjust the viewing angle. The Model 8000 series digital endpoints allow you to adjust the viewing angle.
Chapter 5: Installation Performing the Digital Endpoint Self-Test Perform the following self-test procedure if installing a Model 8500, 8520, or 8560: 1. While pressing the asterisk (*) and pound/hash (#) buttons, unplug and replace the endpoint line cord. 2. Release the buttons. The endpoint rings momentarily. Display endpoints show a dark display – all pixels lit. If all pixels are not lit, return the endpoint. The LEDs should not light. If an LED is lit, the button may be stuck. 3.
Chapter 5: Installation Performing the Digital Endpoint Self-Test Figure 5-53.
Chapter 5: Installation Performing the Digital Endpoint Self-Test Figure 5-54.
Chapter 5: Installation Adjusting the Baseplate Adjusting the Baseplate The Professional, Associate, and Eclipse Basic endpoints have adjustable baseplates that allow users to set the angle of the endpoint. To change the baseplate position: 1. Gently press on one edge of the baseplate and lift it off of the endpoint. 2. If you have a PCDPM installed, route the cables so that they will be between the baseplate and the bottom of the endpoint. 3.
Chapter 5: Installation Wall-Mounting Model 8500, 8520, and 8560 Digital Endpoints Wall-Mounting Model 8500, 8520, and 8560 Digital Endpoints Because there are two types of bases used on the Model 8000 series digital endpoints, two sets of instructions for wall-mounting the endpoints are included here. Determine which type of base the endpoint has and follow the appropriate instructions.
Chapter 5: Installation Wall-Mounting Model 8500, 8520, and 8560 Digital Endpoints To wall-mount Model 8000 Series digital endpoints having a support mechanism: 1. Collapse the support mechanism completely and secure it against the bottom housing of the endpoint, as shown below. Support Mechanism Bottom Housing (Base not shown) Base Rivet Holes Rivet Holes 2. Close the base completely so that it lies flat against the endpoint.
Chapter 5: Installation Wall-Mounting Model 8500, 8520, and 8560 Digital Endpoints To wall-mount Model 8000 Series endpoints with release buttons on bottom housing: 1. Close the base completely so that it lies flat against the endpoint. Rivet hole 1 on the base aligns with the rivet hole on the bottom housing of the endpoint. Bottom Housing (Base not shown) Rivet Hole Base Release Buttons Rivet Hole 2 (Used to lock metal plate to base) Rivet Hole 1 (Used to lock base to bottom housing) 2.
Chapter 5: Installation Installing an Optional Headset on a Digital Endpoint Installing an Optional Headset on a Digital Endpoint For headset requirements, see “Optional Headsets” on page 4-42. To attach a headset to an applicable digital endpoint*: *Includes Executive, Professional, Standard, or Associate Display endpoints; Axxess or Eclipse Basic digital endpoints; or the Model 8500 endpoint. 1. Remove the coiled handset cord from the handset jack on the bottom of the endpoint.
Chapter 5: Installation Installing Single Line Adapters (SLA) Installing Single Line Adapters (SLA) When installed in a DEM-16 port, each SLA unit can support one DID [DDI] trunk, two single line endpoints, or one off-premises extension (OPX). Wall-Mounting an SLA The SLA can be placed horizontally on a table, or it can be wall-mounted using the two Lshaped brackets that accompany the unit. To wall-mount an SLA unit: 1.
Chapter 5: Installation Installing DID Trunks on an SLA (USA Only) Installing DID Trunks on an SLA (USA Only) Connect the Direct Inward Dialing (DID) trunks to the Single-Line Adapters as outlined below. See Figure 5-55 on page 5-140. DID trunks are also supported through T1 circuits. In addition to DID trunks, SLAs can also be used to install single line endpoints, playback devices, and offpremises extension (OPX) stations. Any combination using the two ports on the SLA is possible.
Chapter 5: Installation Installing DID Trunks on an SLA (USA Only) Figure 5-55. SLA Terminations for DID Trunks (USA Only) Modular Jack Assemblies TIP Endpoint Modular Jack Assembly To DEM Block Y G G Y BK R R BK SLA RING G Y RING R BK TIP TIP Y G G Y BK R R BK To Telco RJ To Telco RJ RING AC Transformer Standard Reversing Mod-to-Mod Line Cord If a single line endpoint is located near the SLA, it can be plugged directly into the unit. Figure 5-56.
Chapter 5: Installation Programming an SLA for Dual DID Trunks Programming an SLA for Dual DID Trunks You can use an SLA to install DID trunks on the Mitel 5000 platform. The trunks coming in from the CO [local exchange] attach to the SLA that has been programmed for Dual DID functionality on a DEM-16 port. To program an SLA for dual DID trunks: 1. Open a session in Session Manager. 2.
Chapter 5: Installation Upgrade Scenarios SYSTEM UPGRADES This section provides procedures for upgrading Mitel 5000 systems. See page 5-152 for information on upgrading to version 2.4. Upgrade Scenarios An upgrade may involve one of the following scenarios: • Increase only the system software release, such as going from v2.0 Release 3 to v2.0 Release 4. • Increase the system software version, such as going from v2.1 to v2.2.
Chapter 5: Installation Guidelines for Adding to or Upgrading a System 6. Install a system battery back-up, such as an uninterruptable power supply (UPS). For specifications, see “Uninterruptible Power Supply (UPS) Connections” on page 4-8. Do not share a UPS with multiple chassis—for example, with both an external voice processing system and an Inter-Tel 5000 Base Server. 7. Make sure the software license includes the appropriate features required for the installation or upgrade.
Chapter 5: Installation Removing System Voice Prompts and Inter-Tel Endpoint Firmware Removing System Voice Prompts and Inter-Tel Endpoint Firmware IMPORTANT Perform a Backup Database Save after setting the TFTP Pathname and TFTP IP Address fields. Since the upgrade could restart call processing (CP), the TFTP address/path change will most likely be lost when CP restarts.
Chapter 5: Installation TFTP Server Configuration Example TFTP Server Configuration Example This example provides information on some configuration settings for the Tftp32d TFTP server (http://perso.wanadoo.fr/philippe.jounin/tftpd32.html). Depending on the TFTP server you are using, these settings may be located in other dialog boxes or locations. Mitel does not provide support for this TFTP server. It is shown here as an example only.
Chapter 5: Installation Upgrading Compact Flash-Type Memory Upgrading Compact Flash-Type Memory NOTICE The Mitel 5000 v3.0 release requires a minimum 512MB compact flash-type memory card. If this system is currently using a 256MB compact flash-type memory card, upgrade the card to either 512MB (part number 841.0274) or 1024MB (part number 841.0273) before upgrading the system to v3.0. For additional information about Basic Voice Mail storage capacities, see page 4-18.
Chapter 5: Installation Upgrading Compact Flash-Type Memory 3. Perform a database backup. For details, see page 5-96. 4. Perform a voice processor backup. For details, see page 5-91. 5. Power down the system and unplug the power cord. For details, see page 5-89. 6. Remove the memory card and insert the new memory card into the slot labeled COMPACT FLASH, as shown in the following example. Chassis Front Compact Flash Eject Button 7. Plug in the power cord. 8. Restore the database.
Chapter 5: Installation Upgrading System Software to Version 3.0 Upgrading System Software to Version 3.0 This section describes required network conditions, working assumptions, and the processes and procedures to follow when upgrading a Mitel 5000 platform. Network Environment Requirements For the most efficient network connectivity and system performance, the Mitel 5000 platform must operate in a suitable network environment.
Chapter 5: Installation Upgrade Assumptions Upgrade Assumptions The processes and applicable procedures detailed in this section assume that: • You are upgrading a system running v1.2 or later. Systems running v1.2 must first upgrade to v2.0, which requires a chargeable license. For sites running v.1.1 and earlier, contact Mitel Technical Support for direction. • The compact flash-type Mitel 5000 memory card remains the same throughout the upgrade process.
Chapter 5: Installation IP Endpoints Supported on the Onboard TFTP Server Table 5-22. IP Endpoint Overview — Mitel and Inter-Tel Setting Mitel IP Endpoints IP Address, Subnet Mask, Default Gateway DHCP option 43 with the following character string: Inter-Tel IP Endpoints DHCP or through endpoint keypad DHCP or through endpoint keypad DHCP option 128 or through endpoint keypad DHCP option 66 or through endpoint keypad.
Chapter 5: Installation Software Packaging Software Packaging Endpoint firmware images are maintained on the Mitel 5000 server for each of the supported Mitel IP and Inter-Tel IP endpoints. The endpoint firmware is maintained in packages to be upgraded as part of the Mitel 5000 system upgrade. The Inter-Tel images must be explicitly installed. Only one release of each firmware is maintained on the Mitel 5000 server. Package Mechanism The standard Mitel 5000 packaging procedure is used.
Chapter 5: Installation New Installations for v3.0 New Installations for v3.0 This section describes some of the new installation details for v3.0. Also, refer to the main installation manual for information on installing systems that is not covered here. Do the following for new installs: 1. Read the following sections as they apply to this new site installation: • “NOTICES: Please Read” below. • “Considerations” on page 153. 2.
Chapter 5: Installation Considerations Considerations Upgrading requires the following considerations. Refer to the main installation manual for any upgrading information not discussed in this document. • Network Environment Requirements: For details, refer to the main installation manual. • Upgrade Options: Upgrading to Mitel 5000 v3.0 can involve several combinations of hardware and software. For detailed discussion of possible scenarios and required procedures, refer to the main installation manual.
Chapter 5: Installation Install v3.0 Software 2. Perform a Database backup and a Database save using DB Programming. For details, “Saving the System and Voice Processor Databases” on page 5-91. Also, back up the voice mail data, if applicable. A database backup using DB Programming saves the database to the system. However, also perform a Database Save to save a copy on your computer or other location you can access. You can use this copy should the system copy not work or not be available.
Chapter 5: Installation Install v3.0 Software 8. Change the TFTP Address information, if required: a. In the TFTP Address box, type the IP address of the TFTP server holding the v3.0 upgrade files. Make sure this IP address points to a separate TFTP server—do not set it to the internal TFTP server on the Mitel 5000. b. Clear the third box, as shown in the example above. It is not necessary to specify where on the Base Server to store the files, unless the files are not in the TFTP server root directory.
Chapter 5: Installation Install DB Programming SCR 12. Run this upgrade procedure on the PS-1 (CS-5600) server, if applicable to this site. This is required if this site is using a PS-1 server. 13. Do either of the following: • • 14. If you want to make the Inter-Tel IP endpoint firmware available on the internal TFTP server, do the following: a.) Click the System Management tab, and then click the System Upgrade link. b.) Click Update at the bottom of the page. c.
Chapter 5: Installation Install DB Programming 4. Click either SINGLE_FILE_INSTALLATION or FLOPPY_DISK_INSTALLATION. The Single_File_Installation is used to load the required programming software onto a desktop or laptop computer with a CD-ROM. The Floppy_Disk_Installation is used to make the floppy disks for any desktop or laptop computer that does not have a CD-ROM drive. 5. Click XXXX_PROD_DB_PROG (where XXXX is the version number), to launch the executable file. 6.
Chapter 5: Installation Install DB Programming 8. Click Next to accept the default directory. Or, click Browse and select the directory where the DB Programming files will be stored on the selected drive. Although you can select the directory, it is recommended that you use the default directory. The Backup Replaced Files dialog box appears, prompting for the directory location to store replaced files (for example, backing up files from a previous installation). 9.
Chapter 5: Installation Install DB Programming 10. Select the country type, then click Next. The Select Utilities dialog box appears, prompting for utility selection. The Remote Configuration option is reserved for controlled introduction. 11. Select the utilities to install, then click Next. The Select Program Manager Group dialog box appears. 12. Select the program manager group to which you want to install, then click Next.
Chapter 5: Installation Install DB Programming 13. Click Next to start the installation, or click Back to navigate back through the wizard and make changes. 14. The software installation starts. During the installation, a window displays the percentage of the files that have been copied. 15. The last installation window gives you the opportunity to view a “Read Me” file that explains the enhancements that have been made to the System. If you would like to view it now, click Yes.
Chapter 5: Installation Install DB Programming 18. Convert and test the database. Use the Mitel 5000 DB Converter utility to convert the current database (database you saved prior to upgrading), then use the DB Test utility to test it. NOTICE You will lose your email gateway settings if you do not convert and test the database as indicated in this step. 19. Restore the saved, converted, and tested database. 20. Upload the license file.
Chapter 5: Installation Install DB Programming 21. Make sure the time zone is set correctly for the site where this system is physically located. a. From the DB Programming home screen (system-wide parameters), select the current Time Zone value. b. Scroll to the desired setting. c. Click ENTER or select another field to save your change. 22. Do one of the following: • If you did not receive a prompt about the trunk gain changes, continue to step 23.
Chapter 5: Installation Optional: Installing and Configuring Mitel NuPoint Messenger and the Mitel 5000 Optional: Installing and Configuring Mitel NuPoint Messenger and the Mitel 5000 Refer to the Mitel NuPoint documentation for all hardware and software configuration procedures not discussed here or in other release-related documentation. Refer to the Mitel 5000 and NuPoint Messenger Integration Guide, part number 580.
Chapter 5: Installation Considerations Considerations In addition to any hardware/software information discussed in the main manual and in the DEI notice (part number 835.3242) that ships with the DEI unit, please take into consideration the following, when installing and bringing up DEI units: • Upgrade the system to v3.0 before installing and upgrading DEIs. A license is required for each DEI you want to add. Perform a database backup and database save before installing any DEIs.
Chapter 5: Installation Installing/Upgrading the DEI Chassis Installing/Upgrading the DEI Chassis To install the DEI chassis: 1. Make sure you have upgraded system software to v3.0. • If the system has DEIs, disconnect them, and connect only DEI #1. If a voice mail system was connected to the last DEI, remove the VM—DEI cable from the last DEI in the chain. • If no DEIs exist, and you are adding new DEIs, connect only DEI #1. See page “Upgrading System Software to Version 3.0” on page 5-148.
Chapter 5: Installation Troubleshooting Troubleshooting See Table 5-23 for information on troubleshooting DEIs. Table 5-23. Troubleshooting DEIs Scenario DEI is going offline Cause Resolution Check the Admin Session Web page log: romd_out_dei.log. • Make sure cables are If you see multiple messages, such as “MP present,” this is an indication the DEI link is not stable. • Connect one DEI only. Do firmly attached. • Try a different DEI cable. this for all DEIs.
Chapter 5: Installation Time Slots for DEIs Time Slots for DEIs Table 5-24 summarizes the devices, features, and modules that require time slots. Table 5-24. Time Slots for DEIs Device/Feature Time Slots Used Digital Endpoints 1 Digital Endpoint/MDPM 2 Dual Single Lines 2 Dual DID 2 Single Line/DID 2 Digital Endpoint with OHVA Receive On 2 Single Line Module - 8 8 Figure 5-58.
Chapter 5: Installation Time Slots for DEIs Figure 5-59.
Chapter 5: Installation Time Slots for DEIs Figure 5-60. Example DEI Connection to Mitel 5000 Base Server: 2-DEI Base Server Back DB-15 (to VM only or DEI) EXP DUAL LS DUAL SL PAGE MOH Ethernet to LAN via switch Mitel 5000 Base Server If a DEI chassis exists as part of the configuration, you must connect the external voice mail computer to the bottom DB-15 connector on the last DEI chassis in the chain. Up to four DEI chassis are supported in the system. DEI cable part number, 813.1847 or 813.
Chapter 5: Installation Time Slots for DEIs Figure 5-61.
Chapter 5: Installation Time Slots for DEIs Figure 5-62. Example DEI and External Voice Mail Connection to Base Server Base Server Back EXP DUAL LS DUAL SL PAGE MOH Female termination into first DEI input or VM input (EM) Male termination into first DEI output 5–8 9 – 12 13 – 16 BUSY 1–4 EXP 1 BAY 1 DEI Cable (part number, 813.1847 or 813.
Chapter 5: Installation Optional: Installing an External USB Modem Figure 5-63. Example Voice Mail or DEI Connection to Mitel 5000 Base Server Base Server Back DB-15 (to VM only or DEI) EXP DUAL LS DUAL SL PAGE MOH Ethernet to LAN via switch If a DEI chassis exists as part of the configuration, you must connect the external voice mail computer to the bottom DB-15 connector on the last DEI chassis in the chain. Up to four DEI chassis are supported in the system. DEI cable part number, 813.1847 or 813.
Chapter 5: Installation Installing Mitel IP Endpoints Installing Mitel IP Endpoints For complete programming procedures for features introduced with v3.0, refer to the Programming chapter in the Mitel 5000 Features and Programming Guide, part number 580.8006. Refer to other locations in this chapter for information to install or upgrade system software beyond what is covered in this document. Connect the cables to your endpoint after you have attached the mounting base unit to it.
Chapter 5: Installation Special Considerations for Mitel Endpoints Special Considerations for Mitel Endpoints Consider the following before installing the Mitel IP endpoints: • Systems running Basic Voice Mail (BVM) must upgrade the CompactFlash® card to either 512MB or 1024MB before upgrading. • When upgrading Mitel 5000 software versions, Mitel recommends that you do not use a wireless network connection because a wired connection is less likely to interrupt the upgrade.
Chapter 5: Installation Mitel Endpoint Hardware Installation and Cabling Procedure Figure 5-64. Model 5212/5224/5330/5340 IP Endpoint Connections Applicable to 5224 endpoints only (see step 5) (Optional) To PC (LAN cable) Endpoint bottom (Optional) To headset To handset Endpoint base unit LAN-powered jack OR Supplied 48 VDC power adapter (part number: 50005301) Mitel ® 5000 Installation Manual – Issue 3.
Chapter 5: Installation Wall-Mounting Mitel IP Endpoints Wall-Mounting Mitel IP Endpoints The following procedure provides information on mounting the Mitel IP endpoints on a wall or on a wall plate. Use Figure 5-65 as a guide. Figure 5-65. Mitel IP Endpoint Wall Mounting Endpoint hookswitch clip for vertical mounting Base unit To wall-mount the Mitel IP endpoints: 1. Select a location away from electrical cables, pipes or other items that could cause a hazard when inserting screws in the wall.
Chapter 5: Installation Mitel IP Endpoint Installation Troubleshooting Mitel IP Endpoint Installation Troubleshooting Table 5-25 lists general troubleshooting information for problems that could occur while installing Mitel IP endpoints. Table 5-25. Troubleshooting Problems and Possible Solutions Problem Possible Solution The UNLICENSED alarm appears on the endpoint display. Verify that you have sufficient Category D licenses. To verify, dump the License Manager or use DB Programming.
Chapter 5: Installation Initial Mitel Endpoint – Automatic Configuration (DHCP) Initial Mitel Endpoint – Automatic Configuration (DHCP) You can set up DHCP to provide additional information to avoid having to program each Mitel endpoint manually. NOTE This procedure assumes the Mitel 5000 system is up, configured, and running— this includes the desired number of Mitel IP endpoints configured in DB Programming. To configure the Mitel IP endpoints automatically: 1.
Chapter 5: Installation Initial Mitel Endpoint – Manual Configuration Initial Mitel Endpoint – Manual Configuration The following manual configuration procedure is required the first time only for each endpoint. All future updates to the endpoint are automatic. Provided the DB Programming option is set to enable the onboard TFTP server (refer to the Mitel 5000 Features and Programming Guide, part number 580.8006, you can provide future endpoint firmware updates by upgrading system software.
Chapter 5: Installation Inter-Tel IP Endpoint Configuration Inter-Tel IP Endpoint Configuration If you completed step 13 on page 5-156, as part of the software upgrade, the Inter-Tel firmware is now available to the Inter-Tel endpoints from the onboard TFTP server. Using the Administrator Web Session interface, and the step mentioned above, you can avoid the following procedure. To configure the Inter-Tel IP endpoints automatically: 1. 2.
Chapter 5: Installation Firmware 3. Using the menus, set the ICP and TFTP server address to be the NATed address of the Mitel 5000 Base Server. 4. Allow the endpoint to boot using DHCP, download the latest code and come online. 5. Power down the endpoint and deliver it to the user. The user simply plugs it in for it to boot up and begin working. 6. Continue to the Mitel 5000 Features and Programming Guide, part number 580.
Chapter 5: Installation Firmware Update Changes Firmware Update Changes When upgrading an 8620, 8622, or 8662 endpoint, use the following version strings. For instructions on how to update firmware, see “Updating Firmware” below. • From 1.01S to 1.0.31 86xx_image_ver: 1.0.31 (where the 86xx indicates the model type, such as 8622) 86xx_image_url: 192.168.200.202/86xx/86xx_1_0_31.bin • From 1.01S or 1.0.31 to 1.0.33 86xx_image_ver: 1.0.33 86xx_image_url: 192.168.200.202/86xx/86xx_1_0_33.bin • From 1.0.
Chapter 5: Installation Onboard TFTP Server Onboard TFTP Server In a Mitel CS-5600 configuration, the TFTP server resides in the Base Server. The onboard TFTP server is not intended for uses other than TFTP endpoint firmware downloads. The TFTP server: • is not used to upgrade any other Mitel 5000 software. • does not support Mitel endpoint models 5212/5224 at remote locations/teleworker. • supports local and remote downloads.
Chapter 5: Installation Upgrade Scenarios Firmware Management You must do a software downgrade to revert back to an older firmware version for Mitel endpoints (post v2.4 installation). Multiple firmware versions are not currently supported; only the latest versions are available for downloading. Upgrade Scenarios Table 5-28 summarizes the possible upgrade options and identifies the appropriate process and applicable procedures to use when upgrading your Mitel 5000 platform. Table 5-28.
Chapter 5: Installation Upgrading Only Software Upgrading Only Software Before performing the following upgrade process and procedures, read “Network Environment Requirements” on page 5-148 and “Upgrade Assumptions” on page 5-149. The following process and applicable procedures apply to upgrading only the software version running on Mitel CS-5200, CS-5400, or CS-5600 platforms. For other upgrade scenarios, see Table 5-28.
Chapter 5: Installation Upgrading from CS-5200 to CS-5400 Upgrading from CS-5200 to CS-5400 Before performing the following upgrade process and procedures, read “Network Environment Requirements” on page 5-148 and “Upgrade Assumptions” on page 5-149. Parts and Materials To perform the following upgrade process and procedures, you will need: • 1 – Processor Expansion Card, part number 580.2020. • Applicable licensing. IMPORTANT When installing v2.
Chapter 5: Installation Upgrading from CS-5200 to CS-5600 6. Install a Processor Expansion Card (PEC-1), part number 580.2020. See “Installing a Processor Expansion Card (PEC-1)” on page 5-43. 7. Load the software license for the version installed. See “Changing the License” on page 5-97. 8. Restore the full database and voice processor data to the system. 9. Verify results. 10. Perform a full save of database and voice processor data after the upgrade is complete.
Chapter 5: Installation Processes and Procedures • One of the following input-output setups: o A monitor, keyboard, and mouse, or o A laptop PC, straight-through RS-232 cable terminated with DB-9 connectors, part number 813.1683, and a null modem with hardware flow control, part number 804.2605. The Universal RS-232 Kit, part number 828.1282. For connection details, see Figure 5-29 on page 5-58. • Flash drive(s) for backing up the voice mail database, prompts, and received messages.
Chapter 5: Installation Processes and Procedures To associate the Base Server and the PS-1 on the LAN: 1. Use the LCD panel menu to navigate to Network\Current\ to see if the IP address for the PS-1 has auto-converted to the correct values. 2. If the correct values do not appear, use the LCD panel menu to navigate to Network – Configure – IP Address. Enter the Base Server static IP, subnet mask, and gateway IP addresses and disable DHCP. 3.
Chapter 5: Installation Processes and Procedures To configure the Base Server in DB Programming: 1. From the PS-1 IP address, start a DB Programming session. • If a PS-1 is not connected to a Base Server, the Connection Wizard appears. Follow the instructions in the Connection Wizard to make the Base Server–PS-1 Connection. When you click Finish, the Connection Wizard closes the DB Programming session. • To continue, restart the DB Programming session.
Chapter 5: Installation Mitel CS-5600 Licensing with USB Security Key Mitel CS-5600 Licensing with USB Security Key A USB 2.0 port on the front of the PS-1 accepts the Mitel 5600 system security key. See Figure 5-28 on page 5-58. The security key holds the Mitel 5000 master license information. This master license includes BVM configuration information and, when inserted, disables the BVM license information on the Base Server. In this configuration, the Base Server does not need a security key.
Chapter 5: Installation Installing an External Music Source Installing an External Music Source External music sources may be connected to the system for Music-On-Hold (MOH). The music jack optional external music sources (radio, tape player, etc.) is on the back of the Inter-Tel 5000 Base Server chassis. The music source can be used for music-on-hold and background music. Figure 5-66.
Chapter 5: Installation Installing External Paging Equipment 5. 6. From an endpoint, do one of the following: • Select a trunk and dial the number (of one of the other trunks) to call back into the system. Put the call on hold to hear the music. • Place an intercom call to another station. Put the call on hold to hear the music. • Dial feature code 313. You should hear background music. While listening to Music-On-Hold, adjust the volume on the music source to an acceptable level.
Chapter 5: Installation Installing an External Voice Processing System 6. Do one of the following: • • If installing the paging equipment on an endpoint speaker or the chassis paging port: a.) From an endpoint location, make a page by lifting the handset, pressing the PAGE button (or dialing 7—the default Page feature code), and dialing a zone code that includes the external paging zone or dialing the extension number of the external paging port. The default is 91000. b.
Chapter 5: Installation Attaching an External Voice Processing System Attaching an External Voice Processing System This section provides information about attaching an external voice processing system to the Mitel CS-5200/5400/5600 Base Server. For information about installing and setting up the available external voice processing systems, see the documentation provided with those units.
Chapter 5: Installation Review and Update for Enabling a Voice Processor Review and Update for Enabling a Voice Processor Mitel 5000 platforms support any of the following voice processors: Basic Voice Mail (BVM), Enterprise Messaging (EM), or NuPoint Messenger (NPM). And, for proper configuration, DB Programming requires that the voice processor type is identified. After the EM is physically connected, the system senses the voice processing type. Connection with a NP-UM is over IP.
Chapter 5: Installation Review and Update for Enabling a Voice Processor Figure 5-68. Example External Voice Mail Connection to Mitel CS-5x00 Back of Mitel 5000 Base Server Connection to VM only (not using DEI) EXP DUAL LS DUAL SL PAGE MOH Ethernet to LAN via switch Mitel 5000 Base Server Inter-Tel CS-5200/5400 Ethernet to LAN via switch SWITCH* Cable to external VM (part number 813.
Chapter 5: Installation Installing an IP SLA Installing an IP SLA The IP SLA provides an interface between a standard single line endpoint and a 10/100Base-T network. The Mitel 5000 platform operates only on a 100Base-T network. The IP SLA allows you to make calls through the IP network. The IP SLA operates like a standard SLA. However, its interface to the system is replaced by the Ethernet IEEE 802.3 10 Mbps UTP interface. The IP SLA uses flash memory and its software can be updated over the LAN.
Chapter 5: Installation Defaulting IP SLA Settings Defaulting IP SLA Settings This allows you to change the IP SLA configuration (such as an IP address) to its default settings. To default the IP SLA: 1. Press and hold the DEFAULT button using a pinhole tool (such as a bent paper clip). The SL STATUS LED flutters for five or six seconds. The default button is not a reset button. 2. When the online LED is lit, remove the pinhole tool from the DEFAULT button. The online LED turns off.
Chapter 5: Installation Installing SIP Gateways Installing SIP Gateways Support is provided in the system for local Public Switched Telephone Network (PSTN) connectivity using the IP resources in the Mitel CS-5200/5400/5600 Base Server and a thirdparty (Session Initiated Protocol (SIP) gateway. The IP Resource application expands the support of 25 IP endpoints/Single Port LSAs/SoftPhones to include Loop Start Adapters (Single Port LSAs). Support for IP-based local loop requires no software feature units.
Chapter 5: Installation Installing SIP Gateways NOTICE It is the responsibility of the organization and person(s) performing the installation and maintenance of Mitel Advanced Communications Platforms to know and comply with all regulations required for ensuring Emergency Outgoing Access at the location of both the main system and any remote communication endpoints. Remote IP and SIP endpoints may require gateway access to nearby emergency responders.
Chapter 5: Installation Installing SIP Gateways NOTICE Positive Disconnect. Signaling a call termination from the CO over an analog loop start line differs from CO to CO. Because the SIP/MGCP gateways detect this call event differently, you must pay particular attention to how the CO and the SIP/MGCP gateway detect far-end call termination.
Chapter 5: Installation Installing a Mini-DSS Unit Installing a Mini-DSS Unit The Model 8416 Mini-DSS Unit provides 16 additional user-programmable buttons and connects directly to the Model 8660 IP endpoints. Mini-DSS Units are physically attached to a special cable pin connector. Because the Mini-DSS Units draw power from the endpoint, external AC transformers are not required. Mini-DSS Units are optional equipment. Unpack and inspect the Mini-DSS Unit. Install each Mini-DSS Unit as outlined below.
Chapter 5: Installation Installing a Mini-DSS Unit Figure 5-71. Mini-DSS Installation Cable (1¾”) Top Access Panel Cable Pin Connector Bottom Access Panel Mini-DSS (Bottom) For illustration clarity, the endpoint base is not shown. 8660 Endpoint (Bottom) Figure 5-72. Model 8660 with Attached Mini-DSS Mini-DSS Faceplate Mini-DSS Facemats Endpoint Facemats Page 5-204 Mitel ® 5000 Installation Manual – Issue 3.
Chapter 5: Installation Installing a Single Line Handset Amplifier Installing a Single Line Handset Amplifier Single line set users may want to install a handset amplifier. Usually, the amplifier is an external device placed between a single line endpoint and the handset. For specifications, see page 453. To install the handset amplifier: 1. Unplug the coiled handset cord from the single line set. 2. Plug the coiled handset cord into the amplifier jack labeled HANDSET. 3.
Chapter 5: Installation Installing a PCDPM Installing a PCDPM The following areas must be addressed to properly install and configure the PC Data Port Module (PCDPM): • Hardware Installation (discussed on the pages that follow) o Executive Display or Standard Display Endpoint (page 5-208) o Professional Display or Associate Display Endpoint (page 5-209) o Model 8520 or 8560 Endpoint (page 5-210) • System DB Programming (refer to the Mitel 5000 Features and Programming Guide, part number 580.
Chapter 5: Installation Installing a PCDPM Figure 5-73.
Chapter 5: Installation In Executive Display or Standard Display Endpoints In Executive Display or Standard Display Endpoints For installation diagrams, see Figure 5-74 on page 5-211 and Figure 5-75 on page 5-212. To install the PCDPM for an Executive or Standard Display Endpoint: 1. Unplug the line cord and the handset from the modular jack on the back of the endpoint. 2. Remove the endpoint baseplate. 3.
Chapter 5: Installation In Professional Display or Associate Display Endpoints In Professional Display or Associate Display Endpoints To install a PCDPM in a Professional or Associate Display Endpoints: 1. Press up on the tabs and lift off the cover. Remove the cover and the display endpoint foot in the back, as shown below. DISPLAY ENDPOINT FOOT COVER BACK OF DISPLAY ENDPOINT 2. Align the PC Data Port Module over the connector inside of the display endpoint and the three pins on the outside.
Chapter 5: Installation In Model 8520 or Model 8560 Endpoints 5. Carefully thread the cables connected to the PCDPM through the slots on the access panel, and re-attach the access panel to the endpoint. Make sure the cables exit through the slot between the cover and the bottom of the display endpoint, as shown below on the left. 6. Place the cables flat against the endpoint and carefully place the foot over the cables, as shown below on the right.
Chapter 5: Installation In Model 8520 or Model 8560 Endpoints Figure 5-74. PCDPM Installation in an Executive or Standard Display Endpoint INSIDE OF BASEPLATE BACK OF DIGITAL ENDPOINT PCDPM J1 TO CHASSIS J2 P1 TO HANDSET J3 RS232 CONNECTOR TO DSS/BLF UNIT OR PC/OUTPUT DEVICE MDPM CONNECTOR To Modem Data Port Module If the endpoint will be wall-mounted, open the back of the endpoint and reroute the Module-to-Keyset Interface cable through this knockout over to connector J3 on the control board.
Chapter 5: Installation In Model 8520 or Model 8560 Endpoints Figure 5-75. PCDPM Cables on Executive or Standard Display Endpoints RS232 CABLE PCDPM-to-MDPM Interface Cable PCDPM-to-KEYSET Interface Cable OR J1 CE P1 J1 J2 P1 PC DATA PORT MODULE MODEM DATA PORT MODULE (Inside of Baseplate) (Top Cover Removed) DSS-to-DSS INTERFACE CABLE BACK OF DIGITAL ENDPOINT Figure 5-76. PCDPM Cables on Professional or Associate Display Endpoints PCDPM-to-RS232 INTERFACE CABLE (813.
Chapter 5: Installation In Model 8520 or Model 8560 Endpoints Figure 5-77. PCDPM Installation in a Model 8520 or 8560 Endpoint MODEL 8560 ENDPOINT (BACK) PCDPM J2 J1 ACCESS PANEL J10 PIN CONNECTOR J3 CONNECTOR (BACK) CABLE SLOTS SCREW 2Figure 5-78. MDPM Cable Connection in a Model 8520 or 8560 Endpoint LE PCDPM-to-MDP INTERFACE CAB (813.1566) J2 J1 MODEM DATA PORT MODULE (BACK) J2 J1 CE SS BLE BOTTOM OF ENDPOINT WITH PCDPM (Base not shown for illustrative purposes.
Chapter 5: Installation Installing an MDPM Installing an MDPM Digital endpoints equipped with PC Data Port Modules may be equipped with Modem Data Port Modules, part number 550.3015 [PB2549-A in Europe]. The MDPM contains a four-conductor modular jack [line jack unit] that can be used to connect a single line endpoint or trunk to the digital endpoint. Each “equipped” MDPM installed counts as one single line device. For installation diagrams, see Figure 5-75 on page 5-212 and Figure 5-79 on page 5-214.
Chapter 5: Installation Connecting DSS/BLF Units Connecting DSS/BLF Units Up to 20 DSS/BLF Units can be installed on the system. A single endpoint can be equipped with up to four units. Before installing DSS/BLF units on digital endpoints, each endpoint must be equipped with a PCDPM and an MDPM. For detailed installation instructions, see “Installing an MDPM” on page 5-214 and “Installing a PCDPM” on page 5-206.
Chapter 5: Installation To Executive, Standard, Professional, or Associate Display Endpoints Figure 5-80. PCDPM Installation on Executive or Standard Display Endpoints Inside of Baseplate Back of Digital Endpoint PCDPM J1 J2 To Chassis P1 To Handset J3 To MDPM Connector J1 To DSS/BLF Connector J1 If the endpoint will be wall-mounted, open the back of the endpoint and reroute the Module-to-Keyset Interface cable through this knockout over to connector J3 on the endpoint control board.
Chapter 5: Installation To Executive, Standard, Professional, or Associate Display Endpoints Figure 5-82. Executive or Standard Display Endpoint PCDPM Cable Connections PCDPM-to-MDPM Interface Cable (813.1566) PCDPM-to-Endpoint Interface Cable J2 P1 P1 J1 J1 J2 PC Data Port Module (Inside of Baseplate) PCDPM-to-DSS Interface Cable (813.1519*) DSS-to-DSS Interface Cable (813.
Chapter 5: Installation To Executive, Standard, Professional, or Associate Display Endpoints Figure 5-83. PCDPM Cables on Professional or Associate Display Endpoints PCDPM-to-MDPM Interface Cable (813.1566) J2 J2 J1 P1 J1 Modem Data Port Module (Back of Unit) Back of Display Endpoint with PCDPM PCDPM-to-DSS Interface Cable (Daisy Chain Cable) (813.1519*) DSS-to-DSS Interface Cable (813.
Chapter 5: Installation To Executive, Standard, Professional, or Associate Display Endpoints Figure 5-84. Model 8520 or 8560 Endpoint PCDPM Installation Model 8560 Endpoint (Back) J2 PCDPM J1 J10 Pin Connector J3 Connector (Back) Cable Slots Access Panel Screw Figure 5-85. Model 8520 or 8560 Endpoint PCDPM Cable Connections Mitel ® 5000 Installation Manual – Issue 3.
Chapter 5: Installation To Executive, Standard, Professional, or Associate Display Endpoints PCDPM-to-MDPM Interface Cable (813.1566) J2 J1 Modem Data Port Module (Back) J2 J1 Bottom of Endpoint with PCDPM (Base not shown for illustrative purposes) PCDPM-to-DSS Interface Cable (813.1519*) *Same as DSS-to-DSS Cable DSS-to-DSS Interface Cable (813.1519) J1 J2 Bottom of 1st DSS Unit Page 5-220 J1 J2 Bottom of 2nd DSS Unit Mitel ® 5000 Installation Manual – Issue 3.
Chapter 5: Installation Connecting to Model 8520 or 8560 Endpoints Connecting to Model 8520 or 8560 Endpoints To connect PCDPM cable: 1. Install the PC Data Port Module for a Model 8520 or 8560 endpoint. For installation diagrams, see Figure 5-84 on page 5-219 and Figure 5-85 on page 5-219. 2.
Chapter 5: Installation Attaching 6-Row and 50-Key Models Attaching 6-Row and 50-Key Models Install the 6-Row or Model 8450 50-Key (50-Button) DSS/BLF Unit as outlined in the following procedure. For diagrams of the installation, see Figure 5-82 on page 5-217 and Figure 5-81 on page 5-216. 1. Remove the baseplate from the back of the DSS/BLF Unit. 2. On the connector board located in the baseplate, plug the free end of the PCDPM-toDSS interface cable into the main connector (J1).
Chapter 5: Installation Attaching a 12-Row Model Attaching a 12-Row Model Install each 12-row DSS/BLF Unit as outlined following procedure. For diagrams of the installation, see Figure 5-83 on page 5-218. A description of the units appears in “Direct Station Select/Busy Lamp Field Units” on page 4-50. 1. Attach one end of a PCDPM-to-DSS interface cable, part number 813.1519, into connector J2 on the PCDPM. 2. Remove the baseplate on the back of the DSS/BLF console. 3.
Chapter 6: Programming Programming Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 Initial DB Programming Tasks Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5 Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 6: Programming Converting a Database from Inter-Tel Axxess to Mitel 5000 . . . . . . . . . . . . . . . . . . . . . . . . .6-45 Removing All Data Form Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-49 Perform Data Form Drag and Drop Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-49 Remove a Device from a Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-50 Install a Module . . . . . .
Chapter 6: Programming The Mitel CS-5600 Connection Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-97 Connecting the Base Server to the Processing Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-97 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-98 Selection Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 6: Programming Chapter Overview Chapter Overview This chapter contains information about the functions and features of the Mitel ®5000 Database (DB) Programming application and the tasks for programming the system prior to programming many of the system features. Topics are grouped into the following categories: • Initial Database (DB) Programming Tasks: Steps through the initial DB Programming setup and configuration, focusing on programming areas that are used repeatedly in DB Programming.
Chapter 6: Programming Guidelines Guidelines The following sections provide guidelines about initial programming, IP networking programming, and endpoint programming. Initial Programming Keep in mind the following guidelines when programming the system. Detailed descriptions for the following steps can be found throughout this chapter or the Mitel 5000 Features and Programming Guide, part number 580.8006. 1. Determine the system IP address. See page 6-8.
Chapter 6: Programming Private IP Networking Programming Guidelines 10. • Maintenance: Program call cost, freeze zones, message print, and SMDR information, if applicable. • Numbering Plan: Program toll restriction area flags, emergency number information, toll strings, classes of service, and user groups (area flags and user groups are not applicable to European systems). Also set up ARS route groups, dial rules, and facility groups.
Chapter 6: Programming Endpoint IP Resource Programming 4. Create an off-node IP connection in the IP Connections field. 5. Enter the “P6XXY” extension of the off-node IP connection. Again, you must assign a unique extension to each IP connection within the network. When creating off-node connections and other IP-related extension numbers, use a numbering plan that associates the extension to the device and the node on which it resides.
Chapter 6: Programming System Setup for Programming System Setup for Programming Use one of the following methods to program the system. • On-site programming with an attached PC. • Programming using a stand-alone PC over an IP connection. • Remote programming using a modem connection. Each method is described separately in the following text. Only one programming session should be in operation at a time.
Chapter 6: Programming Programming Software Programming Software All software needed to run the system is pre-installed on the compact flash-type memory card that came with the system. However, this section is included in the event the software needs to be installed from the CD-ROM. The following instructions assume that Windows software is installed on the PC and the user is familiar with Windows procedures.
Chapter 6: Programming Database Utilities Database Utilities The same menu that lists the Session Manager also provides access to database utilities designed to help maintain database integrity during installation, conversion, and maintenance processes. These utilities consist of the Database Conversion utility (DB Converter) and the Database Test and Repair utility (DB Test). Database Test and Repair Utility The Database Test and Repair Utility tests databases for corruption.
Chapter 6: Programming Tests and Error Messages To run a test: 1. Enter the path and name of the database (.intl) file in the Database To Test field. (Or, use the Browse button to locate the file.) Do one of the following: • Select the Test to run from the list of tests in the left pane of the window. Then select Enable or Enable/Repair from the Test drop-down menu. • To run all tests, select Enable All or Enable/Repair All from the Test drop-down menu. 2.
Chapter 6: Programming Tests and Error Messages Associated Mailboxes Each mailbox in the database has a flag to indicate if it is associated with another device. This test searches for two cases. The first case is when the mailbox-associated flag is enabled, but there is no valid corresponding device with the same extension to be associated. The second case is when the mailbox-associated flag is disabled, but there is a valid corresponding device with the same extension to be associated.
Chapter 6: Programming Tests and Error Messages Boards (Mitel 5000 Modules) This test checks to make sure that each board, or module, has the proper entries in all corresponding tables. For a summary of possible error messages, see Table 6-2. NOTE In this section the term “board” appearing on the DB Programming graphical user interface (GUI) refers to Mitel 5000 expansion modules. The term “slot” refers to one of the bays in the Mitel 5000 Base Server. Table 6-2.
Chapter 6: Programming Tests and Error Messages Devices This test checks to make sure that each device has the proper entries in all corresponding tables. For a summary of possible error messages, see Table 6-3. Table 6-3. DB Test and Repair Error Messages for Devices Error Message Page 6-14 Indication Invalid table
This message is only a warning. It indicates that the utility was looking for a table, but could not find it in the database.Chapter 6: Programming Tests and Error Messages Table 6-3. DB Test and Repair Error Messages for Devices (Continued) Error Message Indication Ext %s has an incorrect number of records in %s In this case, the device does not have the proper number of records in a table. This corruption is repaired by adding default records to the table. The Repair Status indicates Records Added. Ext %s has an incorrect record sequence in %s In this case, the device has the proper number of records in the table.
Chapter 6: Programming Tests and Error Messages Enumerations Each enumeration field has a set of values that are valid. An error is detected if the field has a value that is out of this range. For a summary of possible error messages, see Table 6-5. Table 6-5. DB Test and Repair Error Messages for Enumerations Error Message Indication Invalid table
This is only a warning. It indicates that it was looking for a table named, but could not find it in the database.Chapter 6: Programming Tests and Error Messages Hardware Addresses This test checks to make sure that each hardware address is valid. For a summary of possible error messages, see Table 6-7. Table 6-7. DB Test and Repair Error Messages for Hardware Addresses Error Message Indication Ext refers to an invalid bay[.. Type:] In this case, the device is on a module that is in a bay that it should not be. Repairs are made by deleting the device.
Chapter 6: Programming Tests and Error Messages Miscellaneous This test checks for miscellaneous business rules. For a summary of possible error messages, see Table 6-8. Table 6-8. DB Test and Repair Error Messages for Miscellaneous Error Message Indication Endpoint is its own attendant This error message indicates that the endpoint is programmed to serve as its own attendant. The DB Test will set the attendant to none and the Repair Status will show [Set to None Device].
Chapter 6: Programming Tests and Error Messages Referential Integrity This test checks to make sure that the relationships between tables in the database are valid. For a summary of possible error messages, see Table 6-9. Table 6-9. DB Test and Repair Error Messages for Referential Integrity Error Message Indication Invalid table
or Invalid source table This is only a warning. It indicates that it was looking for a table, but could not find it in the database.Chapter 6: Programming Tests and Error Messages Repairs for Referential Integrity Repairs for Referential Integrity are different depending on the field that has the corruption. The possibilities are as follows: • If a lack of a valid reference makes the record no longer useful, a repair is made by deleting the record. The Repair Status will be Record Deleted. • If a reference is referring back to a device or object that is not valid or not present, several repairs can be made.
Chapter 6: Programming Tests and Error Messages Common Errors Table 6-11 lists some of the common errors associated with the Database Test and Repair Utility. Table 6-11. Database Test and Repair Utility Common Errors Test Hardware Address Error Hardware Address Ext _____ refers to an unrecognized module [0.0.0 Type 262] A device has a hardware address of 0.0.0. DB Test will remove the device and cleanup references to it.
Chapter 6: Programming Database Converter Utility Database Converter Utility The DB Converter utility allows you to upgrade database parameters from an existing version to a later version of software. Downgrading system types is not supported. You can also convert an Axxess v5.3 or later database to the latest Mitel database. With v2.4 databases: • The DB Converter updates the keymap-related programming of databases during conversion to v2.4.
Chapter 6: Programming With v2.0 databases: o You can move ports between positions on T1/E1/PRI and Dual T1/E1/PRI modules (multiple selection is allowed if the ports are on the same module). o You can move circuits between the ports and other module types, provided the circuits are allowed on those ports/modules. With v2.0 databases: • The Inter-Tel CS-5600 option appears in the Destination System drop-down list.
Chapter 6: Programming Mitel 5000 Database Conversions Page 6-24 3. Click the ellipsis button at the right of the Source File box. 4. The database source files available for conversion display. You can browse to a different folder if necessary. 5. Select the existing database version that you want to upgrade. The selected file name appears in the File name box. 6. Click Open. The Database Converter Utility dialog box appears.
Chapter 6: Programming Inter-Tel Axxess to Mitel 5000 Database Conversions Inter-Tel Axxess to Mitel 5000 Database Conversions You can convert any Inter-Tel Axxess v5.3x or later database to a Mitel 5000 v2.2 or later database. When converting the database, you must convert the Inter-Tel Axxess database to a Mitel 5000 v2.2 database. You can then convert the database to later Mitel 5000 versions.
Chapter 6: Programming Conversion Requirements and Considerations Conversion Requirements and Considerations Table 6-12 provides any database conversion requirements and notes to consider before converting an Inter-Tel Axxess database to a Mitel 5000 database. Table 6-12. Database Conversion Requirements and Considerations Requirement or Consideration Page 6-26 Description Target platforms Windows XP, Windows 2000, and Windows Vista Inter-Tel Axxess versions prior to v5.
Chapter 6: Programming Database Conversion of a T1/E1 PRI Network Database Conversion of a T1/E1 PRI Network When converting an Inter-Tel Axxess database to a Mitel 5000 database, T1/E1 PRI networking is converted intact, as long as you do the following using the DB Converter: • Copy over the entire Inter-Tel Axxess T1/E1 card to the appropriate location on the Mitel 5000 side of the Dataform, keeping the B-Channel devices and all. As long as you copy the card over, everything remains intact.
Chapter 6: Programming Database Conversion Supported Cards and Devices Database Conversion Supported Cards and Devices The Inter-Tel Axxess cards and devices supported in Database Conversion operations are shown in Table 6-14 (below) and Table 6-15, “DB Converter Supported Devices/Device Conversion,” on page 6-28. IMPORTANT Embedded Voice Mail (EVMC): If the Inter-Tel Axxess voice mail system is embedded, the voice mail programming will be carried over and established as Basic Voice Mail (BVM).
Chapter 6: Programming Database Conversion Supported Cards and Devices Table 6-15. DB Converter Supported Devices/Device Conversion (Continued) Device 1 Dual Single Lines Supported Bay Ports DKSC - 16 1-16 b Converted to...
Chapter 6: Programming Database Conversion Process Database Conversion Process Messages that may appear are similar to prior versions of the DB Converter utility. The database conversion process consists of three main parts: • Inter-Tel Axxess Card and Device Removal • Mitel 5000 Module and Device Conversion • Additional Changes See page 6-45 for the procedure to convert an Inter-Tel Axxess database to a Mitel 5000 database.
Chapter 6: Programming Database Conversion Process Additional Changes Additional changes, beyond those mentioned above, are needed to convert the database from Inter-Tel Axxess to Mitel 5000. These are explained in this section. Some changes are always required; other changes are required only in certain cases, depending on the original Inter-Tel Axxess database. Relevant changes are recorded in the log file. Whether the change is recorded in the log file is explained for each change listed below.
Chapter 6: Programming Database Conversion Process • T1/E1 Ports - Line Build Out: For T1 and E1 cards, under Diagnostics – Status, the Line Build Out setting of Auto is not supported in the Mitel 5000. Therefore, if any T1/E1 port is found with this setting, it is changed to the Mitel 5000 default setting, 0 dB (DSX-1).
Chapter 6: Programming Database Conversion Process • Voice Mail: If the Voice Mail type was EVMC, it will be translated to BVM. This requires no database changes. The following checks and changes occur only when the Voice Mail type was EVMC. o If the E-mail system type is anything other than None, it is automatically changed to None.
Chapter 6: Programming Data Form Drag and Drop Operations Data Form Drag and Drop Operations The following drag and drop operations are supported while converting an Inter-Tel Axxess database to a Mitel 5000 database. See page 6-45 for information on converting an Inter-Tel Axxess database to a Mitel 5000 database. • Inter-Tel Axxess cards can be dragged and dropped into the Mitel 5000 view. See page 635 for additional information.
Chapter 6: Programming Drag and Drop Operations: Inter-Tel Axxess Cards Drag and Drop Operations: Inter-Tel Axxess Cards Inter-Tel Axxess cards can be dragged and dropped into the Mitel 5000 view, as shown in the following example. Figure 6-1. Inter-Tel Axxess to Mitel 5000 Conversion for Inter-Tel Axxess Cards Associated devices on those cards are moved as well, provided they meet the criteria discussed in this section.
Chapter 6: Programming Drag and Drop Operations: Inter-Tel Axxess Cards • All devices on the card are moved over to the Mitel 5000 module (or port), with the following exceptions: o Devices not supported by that type of module (or port) in the Mitel 5000. See Table 615, “DB Converter Supported Devices/Device Conversion,” on page 6-28. o Devices in port positions beyond the capacity of that type of module (or port) in that bay in the Mitel 5000.
Chapter 6: Programming Drag and Drop Operations: Inter-Tel Axxess Cards To an Empty Module, Port, or Folder An Inter-Tel Axxess card can be dropped on a populated bay, port, or folder in the Mitel 5000 view if the following conditions are met: • The card type matches the module, port or folder type. • All ports/circuits on the module or in the folder in the Mitel 5000 view are empty, e.g., the view displays “None.
Chapter 6: Programming Drag and Drop Operations: Inter-Tel Axxess Devices Drag and Drop Operations: Inter-Tel Axxess Devices Inter-Tel Axxess devices can be dragged and dropped into the Mitel 5000 view, as shown in the following example, provided they meet the criteria discussed in this section. When the last device is moved from the Inter-Tel Axxess view, the Inter-Tel Axxess card is removed from the Data Form.
Chapter 6: Programming Drag and Drop Operations: Inter-Tel Axxess Devices To an Empty Device Location Only a single device can be dropped in a specific device location. When a group of devices is being dragged, the devices must be dropped onto a module, port, or folder. Any Inter-Tel Axxess device displayed under a card in the Inter-Tel Axxess view can be dragged and dropped onto a device location in the Mitel 5000 view.
Chapter 6: Programming Drag and Drop Mitel 5000 Module in Mitel 5000 View Drag and Drop Mitel 5000 Module in Mitel 5000 View Mitel 5000 modules can be dragged and dropped within the Mitel 5000 platform, as shown below. The following drag and drop locations in the Data Form Mitel 5000 view are supported for Mitel 5000 modules: • Uninstalled bay • Installed bay • IP devices Figure 6-3.
Chapter 6: Programming Drag/Drop Mitel 5000 T1/E1/PRI Ports Drag/Drop Mitel 5000 T1/E1/PRI Ports Mitel 5000 T1/E1/PRI ports can be dragged and dropped within the Mitel 5000 system, as shown below. The following drag and drop locations in the Data Form Mitel 5000 view are supported for Mitel 5000 T1/E1/PRI ports: • Another T1/E1/PRI or dual T1/E1/PRI module (page 6-38) • Another T1/E1/PRI port location (page 6-38) Figure 6-4.
Chapter 6: Programming Drag and Drop Mitel 5000 Devices Drag and Drop Mitel 5000 Devices Mitel 5000 devices can be dragged and dropped within the Mitel 5000 platform, as shown below. The following drag and drop locations in the Mitel 5000 view are supported for Mitel 5000 devices: • Mitel module, port, or folder (below) • “Empty device location” on page 6-43 • “Populated device location” on page 6-43 • “IP devices” on page 6-43 When the last device is moved from a module, the module is not uninstalled.
Chapter 6: Programming Database Conversion Log File To Empty Device Location Any installed Mitel 5000 device can be dragged and dropped into an empty device location in the Mitel 5000 platform, provided that the type of device is supported in the chosen location. When a device is dragged and dropped into an empty device location, the device is moved to the new location and associated with the new module. The original device location is set to “None.
Chapter 6: Programming Database Conversion Log File The log file lists all cards and devices excluded from the converted database. These include cards and devices that: • Are not supported (in the Unsupported Cards/ Devices folder) • Were automatically excluded (e.g.
Chapter 6: Programming Converting a Database from Inter-Tel Axxess to Mitel 5000 Converting a Database from Inter-Tel Axxess to Mitel 5000 For a feature description, see “Inter-Tel Axxess to Mitel 5000 Database Conversions” on page 6-25. This procedure assumes you are currently at release v2.2 on the Mitel 5000. In the examples shown in this procedure, .intl database files have been stored in a folder named DB that appears in the Open Window. Do the following: 1.
Chapter 6: Programming Converting a Database from Inter-Tel Axxess to Mitel 5000 4. 5. Do one of the following: • Destination Version: Select any v2.2 Mitel 5000 version from the list. • Destination System: Select the Mitel CS-5x00 applicable system from the list. Click Convert. At any time during the progress bar state, you can click Abort to stop the process. Conversion status appears between the Help and Convert buttons and progress bars indicate the conversion state.
Chapter 6: Programming Converting a Database from Inter-Tel Axxess to Mitel 5000 Drag and drop There are no right-click menu options on the Axxess side of the data form Right-click to select menu options Items in the Unsupported Cards/Devices folder cannot be moved to the Mitel 5000 system Items in the Unused IP Devices folder exceed the destination system capacity The Miscellaneous Devices folder holds devices that may have existed in the Inter-Tel Axxess database.
Chapter 6: Programming Converting a Database from Inter-Tel Axxess to Mitel 5000 7. Click Finish. The following prompt appears. Any cards, ports, and/or devices left showing in the Inter-Tel Axxess view are not included in the destination Mitel 5000 database. IMPORTANT 8. Click Yes to complete the conversion. When the conversion completes, the following prompt appears. IMPORTANT 9.
Chapter 6: Programming Removing All Data Form Changes Removing All Data Form Changes This procedure will clear all configuration changes you have made to the Inter-Tel Axxess and Mitel 5000 views on the Data Form page. The Inter-Tel Axxess and Mitel 5000 views will be redisplayed as they were when the form was originally presented in the Data Form page. The databases are not altered. Do the following: 1. Click Clear at the bottom of the Data Form page. The following prompt appears. 2.
Chapter 6: Programming Remove a Device from a Module Remove a Device from a Module Do the following: 1. Right-click the device and select Delete, as shown in the following example. You can delete any device except for devices under the Miscellaneous Devices folder. A miscellaneous device cannot be deleted, nor can it be moved. An IP device can be deleted, but it cannot be moved to another location on the Mitel 5000 form. Any device on the Mitel 5000 form, other than miscellaneous devices, can be deleted.
Chapter 6: Programming Install a Module Install a Module Do the following: 1. Locate an empty bay displaying “Uninstalled” in the Mitel 5000 view. 2. Right-click and select the module type you want install, as shown in the example above. The selections are: • Basic Rate Module - S • E1/PRI Module • Loop Start Module - 2 • Loop Start Module - 4 • Single Line Module - 4 • T1 Module • T1/PRI Module NOTE Effective with v2.
Chapter 6: Programming Uninstall a Module Uninstall a Module Do the following: 1. Locate the Module you want to uninstall, from the Mitel 5000 view. All module items must display “None.” See page 6-50 for information on removing devices from a module. 2. Right-click the module and select Uninstalled, as shown in the following example. Uninstalled does not appear as a selection if “None” does not appear for all items within the module.
Chapter 6: Programming Transfer Ground Start Trunks to T1 Module Do the following: 1. Expand the IP Devices folder in the Mitel 5000 view, and locate the IP device you want to replace with an unused IP device from the Inter-Tel Axxess view. 2. Right-click the device, in the Mitel 5000 view, and select Delete. 3. Drag the unused IP device, from the Inter-Tel Axxess view to the IP Devices folder in the Mitel 5000 view. See page 6-38 for drag and drop operations for IP devices.
Chapter 6: Programming Change Module Capacity Drag and drop Ground Start trunks to T1 Module Change Module Capacity A menu option allows for changing between LS-2 and LS-4 modules and between T1/E1/PRI and Dual T1/E1/PRI modules. LS-4 modules are always created when Loop Start Cards are dragged and dropped from the Inter-Tel Axxess view, and T1/E1/PRI modules are always created when T1/E1/PRI cards are dragged and dropped from the Inter-Tel Axxess system (versions 2.3 and greater).
Chapter 6: Programming Change IP Endpoint or Softphone Type Do the following: 1. 2. Choose the module on which you want to change capacity: • LS–4: Check that ports 3 and 4 are empty on the module you want to modify. The menu item does not appear if ports 3 or 4 are populated. • LS–2 Right-click the module and select the option to convert. An example at right shows converting a Loop Start - 4 to a Loop Start - 2. NOTE Effective with v2.
Chapter 6: Programming Software License Management Software License Management This section provides information about obtaining a software license. It also includes additional software license information such as how to transfer a license and how to troubleshoot license errors. Obtaining a Software License In general, the site should already have a software license available. If necessary, however, you can “build” a license to meet the customer’s needs.
Chapter 6: Programming Viewing the Current License Viewing the Current License To determine the system type and features available with the software license: 1. Select About Inter-Tel Software License from the Help menu in DB Programming. A window similar to the following one appears. The About~ window displays the software license information summarized in Table 6-16, “About Window Description,” on page 6-57. Up to 1024 licenses may be purchased for IP Networking. Table 6-16.
Chapter 6: Programming Transferring Licenses Transferring Licenses If problems occur with the security key, you may have to transfer a license. See Table 6-17, “Invalid License Upload Errors,” on page 6-60 for a list of error messages. For information on transferring licenses, refer to the AMC Help or the Mitel Web site (http:// edocs.mitel.com). Changing the License If necessary, you can upload a new license that provides a different set of features.
Chapter 6: Programming Changing the License NOTICE System Reset and Lost System Functionality. Mitel strongly recommends against downgrading a software license. Four ways that the system can downgrade the software license include: • Uploading a Mitel CS-5400 software license to a Mitel CS-5200 system. • Uploading a software license where the number of online Advanced IP endpoints is greater than the new license Advanced IP endpoint license count.
Chapter 6: Programming Software License Upload Software License Upload After you are in DB Programming, you must upload the software license. If you do not upload the software license, the system considers the license as “invalid” and issues Alarm 125. See “Uploading a License” on page 5-99 for information on software license uploads and related information. For a complete list of alarm messages, refer to the Message Print Diagnostics Manual, part no. 550.8018.
Chapter 6: Programming Invalid License Upload Table 6-17. Invalid License Upload Errors (Continued) Error Message Possible Cause Corrective Action The specified Software License has expired. Unable to load Software License. The software license is no longer valid or has expired. Load (or request) a new Software License. Too many devices equipped. Unable to load software license. The current database is programmed for more devices than the software license allows.
Chapter 6: Programming Compare Software License Window Compare Software License Window The following illustration shows an example of the Compare Software License dialog box that appears during the software license upload process. Figure 6-8. Compare Software License System Downgrades You can downgrade a CS-5400 system without reinstalling a CS-5200 license.
Chapter 6: Programming Software License Directory Software License Directory The Software License directory identifies the type of Mitel 5000 system type and current licenses. When you click the Software License folder, a list displays in the right pane similar to Figure 6-9. Figure 6-9. Software License Directory Display The Software License folder displays the licenses currently uploaded to the system.
Chapter 6: Programming Software License Directory Table 6-18. Software License Folder Field Descriptions (Continued) Field Description Basic Voice Mail Ports Indicates how many Basic Voice Mail port licensed are uploaded to the system. Category A Endpoints Indicates how many Category A endpoint licenses are uploaded to the system. Category B Endpoints Indicates how many Category B endpoint licenses are uploaded to the system.
Chapter 6: Programming Software License Operations – Upload Software License Software License Operations – Upload Software License You must upload a software license to the Mitel 5000 system. If you do not upload a software license, the system considers the license invalid and issues Alarm 125. For a complete list of alarm messages, refer to the Message Print Diagnostics Manual, part number 550.8018.
Chapter 6: Programming Compare/Upload Software License Additional BVM ports must be licensed for v1.2 or later. If you downgrade a license to support fewer BVM ports, DB Programming performs a check on the Time Slot Groups. If the Time Slot Groups currently have a Maximum Channel Allocation greater than the new license will support, a warning message is displayed, preventing you from uploading the license.
Chapter 6: Programming System Manager CA Certificate Upload Figure 6-10. Compare Software License The order of the features listed has changed to accommodate the most import features at the top and the remaining features in alphabetical order. System Manager CA Certificate Upload If a node will connect to System Manager, you must upload the Certification Authority (CA) certificate. The certificate allows the node to use Secure Socket Layer (SSL) for a secure connection.
Chapter 6: Programming The Configuration Wizard WIZARD INTERFACES Wizard interfaces in DB Programming allow you to quickly program different parts of the system without having to navigate to separate areas in DB Programming. For information on the Networking Wizard, refer to the Mitel 5000 Features and Programming Guide, part number 580.8006. NOTICES System Performance.
Chapter 6: Programming Process Summary Process Summary Complete the following high-level steps to set up the system with the Configuration Wizard: 1. Open the Configuration Wizard. 2. Configure the system’s general IP settings and IP settings for the Mitel CS-5200/5400/ 5600 Base Server, Processing Server (PEC-1), and Processor Expansion Card (PEC-1), as applicable. 3. Set up or edit parameters for the following IP devices: 4.
Chapter 6: Programming Opening the Configuration Wizard Opening the Configuration Wizard To open the Configuration Wizard: Page 6-70 1. From the DB Studio menu bar, select Tools and then Configuration Wizard. The Welcome page appears. 2. Verify the system type to make sure it matches the system you have. If there is a difference, either the hardware is incorrect or the license type is incorrect. 3. Click Next. The System Password Configuration page appears. 4.
Chapter 6: Programming Programming Date and Time Settings Programming Date and Time Settings To program the Date and Time Settings page: 1. Program the date, time, enable daylight savings time, and time zone for the system. 2. If necessary enable Network Time Protocol (NTP), and then program the NTP settings. 3. Click Next. The IP Settings page appears. Continue to “Programming IP Settings” next. Programming IP Settings To program the IP Settings page: 1. Select DHCP or Static IP Address assignment.
Chapter 6: Programming Programming General IP Settings 3. Click Next. The General IP Settings page appears. Continue to “Programming General IP Settings” on page 6-72. Programming General IP Settings To program the General IP Settings page: 1. Page 6-72 Make any changes to the data fields that are common to both the Base Server and Processing Server on a Mitel CS-5600 system. Mitel ® 5000 Installation Manual – Issue 3.
Chapter 6: Programming Programming IP Devices 2. Program the following common IP fields and the fields required for connecting the CS5600 servers: • SSH (Secure SHell) fields • Web Server fields • PPP (Point-to-Point Protocol) IP Address • Listening port • Connection Address and Connection Port fields specify the IP address and port number that are used to connect the CS-5600 Base Server and Processing Server. The default address is 192.168.200.201 and the default port is 3400.
Chapter 6: Programming Programming IP Devices To add IP endpoints: 1. Select Inter-Tel IP Endpoint or Mitel IP Endpoint from the Batch Change Type dialog box. The Batch Create IP Endpoint dialog box appears. 2. Select a Starting Extension from the list of available extensions. 3. Enter the Number of Extensions using the stepper arrows or by selecting and typing a value. Clicking the down stepper arrow removes extensions from the list. Clicking the up stepper arrow adds extensions to the list. 4.
Chapter 6: Programming Programming IP Devices To add an IP Single Line Adapter: 1. Select Inter-Tel IP Single Line Adapter, and then click OK to open the Batch Create Inter-Tel Single Line Adapter dialog box. 2. Select a Starting Extension from the list of available extensions. 3. Enter the Number of Extensions using the arrows or by selecting and entering a value. Clicking the down arrow removes extensions from the list. Clicking the up arrow adds extensions to the list. 4.
Chapter 6: Programming Programming IP Devices To add an MGCP gateway and endpoint: IMPORTANT 1. From the Batch Change Type dialog box, select MGCP Gateway and Endpoint. The following dialog box appears. 2. Use the default starting extension shown or select a different Starting Extension from the drop-down list. 3. Enter the Number of Extensions using the stepper arrows or by selecting and entering a value. Clicking the down stepper arrow removes extensions from the list.
Chapter 6: Programming Programming IP Devices To add an MGCP endpoint: 1. Select MGCP Endpoint, then click OK to open the Batch Create MGCP Endpoint dialog box. 2. Use the default starting extension shown or select a different Starting Extension from the drop-down list. 3. Type the Number of Extensions using the stepper arrows or by selecting and entering a value. Clicking the down stepper arrow removes extensions from the list. Clicking the up stepper arrow adds extensions to the list. 4.
Chapter 6: Programming Programming IP Devices To add a SIP trunk: 1. Select SIP Trunk from the Batch Change Type dialog box. The Get SIP Trunk Extension dialog box below appears. 2. Accept the default Starting Extension or select another extension from the drop-down list. 3. Enter the Number of Extensions using the arrows or by selecting and entering a value. Clicking the down arrow decreases extensions. Clicking the up arrow adds extensions. 4. Do one of the following: 5.
Chapter 6: Programming Editing Existing IP Devices Editing Existing IP Devices The parameters of IP devices existing on a system can be changed as needed, including the administrator endpoint (extension 1000) that is accounted for in the system’s default state. To edit the provided administrator endpoint: 1. Right-click the administrator endpoint (1000) and select Edit MAC Address. 2. Enter a unique MAC address, and then click OK. 3.
Chapter 6: Programming Programming Expansion Modules Programming Expansion Modules The following procedures provide programming instructions for the expansion modules that can be installed in the Mitel CS-5200/5400/5600 Base Server.
Chapter 6: Programming Programming Expansion Modules BRM-S Module Programming To set up the BRM-S module: The dialog box at right shows the Basic Rate Module - S page. To a d d t h e B R M - S module to the configuration: 1. Select Basic Rate Module - S, then click Add >> to a add it to the Expansion Bays panel. 2. Click Next. Mitel ® 5000 Installation Manual – Issue 3.
Chapter 6: Programming Programming Expansion Modules To configure BRM-S ports and circuits: 1. Click the port/circuit you want to configure, then click Change. To select all circuits, click once to highlight the first circuit, then shift-click the second circuit to select the range. 2. From the Batch Change Type dialog box, indicate the circuit type, then click OK. The Choices are: 3. • None (default) • Trunk/Trunk Select the starting extension for each circuit and the number of extensions.
Chapter 6: Programming Programming Expansion Modules Dual T1/E1/PRI (T1M-2) Module Programming This section contains the information about configuring a T1M-2 using the Configuration Wizard. To configure a T1M-2 without using the Wizard, see page 6-119. To configure a T1M-2 using the Configuration Wizard: 1. From the DB Programming menu bar, select Tools – Configuration Wizard. 2. Click Next several times until the Expansion Module Installation page appears. 3.
Chapter 6: Programming Programming Expansion Modules 5. Select a port that has not yet been configured, and then click Configure. The Configure button is disabled until you select a port. The Batch Change Type dialog box appears. 6. Select the desired port type, and then click OK. For ports with a type other than “None,” selecting the port will display that port's circuits in the list view on the right.
Chapter 6: Programming Programming Expansion Modules 7. Select one or more circuits to configure, and then click Configure below the circuit list view. One of the following dialog boxes appears. For PRI ports, the following circuit programming choices are available. For T1 ports, the following circuit programming choices are available. 8. Program the circuit(s) to the desired configuration, choose extensions, and then the circuits will be programmed. Mitel ® 5000 Installation Manual – Issue 3.
Chapter 6: Programming Programming Expansion Modules 9. After the desired ports and circuits have been configured, click Next to continue. NOTE 10. Ports and circuits configured prior to running the Configuration Wizard are displayed, but cannot be changed in the wizard. In a remote session, click Finish to confirm programming for the T1M-2. The software license will be checked and you will be warned if the programming being implemented is not supported by the software license.
Chapter 6: Programming Programming Expansion Modules T1 Module selection 2. Click the Circuits you want to change, and then click Change. Each time you click Next, you advance to the next circuit type, if applicable. 3. From the Batch Change Type dialog, indicate the circuit type, and then click OK. If you are using the wizard to unequip any configured circuits, click None. 4. Accept the default starting extension or select a new starting extension from the dropdown list and then click OK. NOTE 5.
Chapter 6: Programming Programming Expansion Modules LSM-2/LSM-4 Module Programming The dialog box at right shows the LSM-4 module you can add to the system. When the page initially displays, the Expansion Bays panel is populated with any expansion bays already installed. If the main chassis contains no expansion modules, this window is empty. To configure the LSM-4 module: Page 6-88 1. Select the LSM-4 module, then click Add >>. 2. Click Next. The Circuit Configuration dialog box appears. 3.
Chapter 6: Programming Programming Expansion Modules Single Line Module Programming To add an SLM-4 to a Base Server bay: 1. Select Single Line Module - 4 from the Expansion Modules list, then click Add >> to move it to the Expansion Bays list. 2. Click the Move Up and Move Down buttons as appropriate to identify the bay that contains the SLM-4 module. 3. Click Next.
Chapter 6: Programming Programming Expansion Modules To configure multiple, or batch, SLM-4 ports and circuits: 1. From the Single Line Module - 4: Circuit Configuration page, select the first port you want to configure from the list appearing in the Single Line Module - 4 Circuits pane. The port-number field changes color. 2. If the batch of ports you want to program appear in sequence, press Shift + the last port you want in the batch. The selected port-number fields change color.
Chapter 6: Programming Programming Digital Expansion Interface (DEI) Units Programming Digital Expansion Interface (DEI) Units The dialog boxes below show the DEI Expansion Module Installation for DEI (1) and DEI (2). Similar to the Expansion Module Setup page for the Communication Server, these pages allow you to quickly provision the expansion modules in the DEI chassis bays. DEI bays are displayed in the Expansion Bays panel, as shown in the dialog boxes above.
Chapter 6: Programming Programming DEI Expansion Modules Programming DEI Expansion Modules Two system expansion modules can be installed in the DEI, the 16-port Digital Endpoint Module (DEM-16) and the eight-port Single Line Module (SLM-8). The following procedures provide instructions for programming these modules for the installation of digital and analog single line endpoints, respectively. For module and endpoint installation procedures, refer to the Installation chapter.
Chapter 6: Programming Programming DEI Expansion Modules To set up DEI expansion modules 1. From the Expansion Module Installation for DEI #1 (or DEI #2) dialog box, select the module type you want to add to the system. 2. Select the module type and click Add>> or click <
Chapter 6: Programming Programming DEI Expansion Modules To configure the DEM-16 module: 1. Select Tools – Configuration Wizard. 2. Click Next in all dialog boxes until you get to the dialog box shown at right. 3. Click Digital Endpoint Module-16 from the Expansion Modules panel to select it. 4. Click Add >> to add it to the Expansion Bays panel. 5. To remove a module from the panel, select the module to remove, then click << Remove.
Chapter 6: Programming Programming DEI Expansion Modules 8. Configure the DEM-16 ports in the DEI where it is installed. Select the desired ports to change. Selecting multiple ports enables a batch change selection. When an appropriate selection is made, the Change button is enabled. 9. Click Change to access the first dialog box shown at right. 10. Select the device type to install in the selected port(s), then click OK. 11. Select the starting extensions for each device.
Chapter 6: Programming Finishing the Wizard Configuration Finishing the Wizard Configuration The Finish dialog box allows you to see the configuration settings. Use the Back button to navigate back through the wizard to make any changes. 1. Expand the tree and check the configuration changes or additions. If satisfied with the configuration, click Finish. 2. Click OK to the prompt that appears. IMPORTANT Page 6-96 If IP settings were entered or changed, reset the system.
Chapter 6: Programming The Mitel CS-5600 Connection Wizard The Mitel CS-5600 Connection Wizard The CS-5600 Connection Wizard is a troubleshooting tool that helps establish a connection between the Base Server and Processing Server (PS-1). In Database (DB) Programming, if you connect to a CS-5600 system with a remote session and the PS-1 and Base Server are not connected, the following dialog appears.
Chapter 6: Programming Troubleshooting Tips Troubleshooting Tips To program the Connection Wizard: 1. Troubleshooting Tip 1 of 8: Verify that the Base Server IP address in the BS/PS Connection Address field is correct. Change the address as needed, and click Update connection Status. If the status shows Disconnected, click Next to proceed. NOTE It may take a few minutes to establish the connection.
Chapter 6: Programming Troubleshooting Tips 3. Click Next to proceed to the next page. 4. Troubleshooting Tip 3 of 8: Verify that the Base Server is in Gateway mode. Follow the instructions on this page and check the mode by using either the Base Server LCD panel or Administrative Web Session. For information about checking the mode on the Base Server LCD panel, click Details. The following dialog box appears. Click OK. 5. Click Update Connection Status to check the connection status.
Chapter 6: Programming Troubleshooting Tips 6. Troubleshooting Tip 4 of 8: Follow the instructions on this page and verify that the Base Server and PS-1 use the same connection port number using the Diagnostics Management Utility (DMU). For information about checking the port using the DMU, click Details. The following dialog box appears. Click OK. 7. Page 6-100 Click Update Connection Status to check the connection status. If the status continues to show Disconnected, click Next.
Chapter 6: Programming Troubleshooting Tips 8. Troubleshooting Tip 5 of 8: Verify that the Base Server and PS-1 use the same connection password. Use either the Base Server LCD panel or Administrative Web Session to check the password authentication status. For details, follow the instructions. 9. To change the password, click Change Connection Password. The following dialog box appears. Enter the new password in the New password and Confirm password text boxes and click OK. 10.
Chapter 6: Programming Troubleshooting Tips 11. Troubleshooting Tip 6 of 8: Follow the instructions on this page and verify that the Base Server and PS-1 are running the same software versions. For information about accessing the cp_system_log files, click Details. The following dialog box appears. Click OK. 12. Page 6-102 Click Next. Mitel ® 5000 Installation Manual – Issue 3.
Chapter 6: Programming Troubleshooting Tips 13. Troubleshooting Tip 7 of 8: Follow the instructions on this page and verify that the PS1 is using the correct port and IP address to connect with the Base Server. Change the settings as needed. For information about accessing the cp_system_log files, click Details. The following dialog box appears. Click OK. 14. Click Update Connection Status to check the connection status. If the status continues to show Disconnected, click Next.
Chapter 6: Programming Troubleshooting Tips 15. Troubleshooting Tip 8 of 8: Follow the instructions on the displayed page and verify that the Base Server is using the correct port number and that the port is open. For information about checking the port number using the DMU, click Details. The following dialog box appears. Click OK. 16. Click Update Connection Status to check the connection status. At any point in the wizard, you can click Finish.
Chapter 6: Programming Selection Wizards Selection Wizards In DB Programming, there are many operations involving Selection Wizards. Any list in DB Programming to which you may add or move items through the shortcut menu uses a Selection Wizard (for example, adding members to a hunt group). The generic Selection Wizard has been redesigned to simplify the procedure by removing the “Pick Filtering Option” and “Specify Filter” panels.
Chapter 6: Programming Introduction SYSTEM DIRECTORY FOLDERS AND TASKS This section provides information about the DB Programming functions located in the System directory. Figure 6-12. System Directory Folders NOTE Programmers must have received Mitel 5000 Basic certification and CTP certification to receive Mitel technical support at no cost. Introduction After using Session Manager to start a Database (DB) Programming session, the DB Studio window appears, consisting of two panes.
Chapter 6: Programming Planning Sheet Availability • “System Maintenance” • “Numbering Plan” • “Reference Clock List” • “Report Programming” • “Sockets” • “System Manager” • “Timers and Limits” • “Trunk-Related Information” Also shown are the following system-wide parameters: • Periodic Backup Database Save Time • Periodic Backup Database Save Retry Attempts • Enable Periodic Backup Database Save • Voice Processor Enable The major reset parameters are located under System\Maintenance\Major Reset Scheduling
Chapter 6: Programming System-Wide Parameters System-Wide Parameters This section provides information on system-wide parameters, such as database backup and enabling/disabling voice processing. Backup Database Parameters A backup copy of the database is automatically stored on the compact flash-type memory card located on the front of the Mitel CS-5200/5400/5600 Base Server. This backup remains available, even if the system experiences a power failure or if the battery backup loses power.
Chapter 6: Programming Voice Processor Disable/Enable Voice Processor Disable/Enable To disable voice processing: 1. Back up the Voice Mail database. You will need a USB flash drive for this operation if backing up Basic Voice Mail. See “Saving the System and Voice Processor Databases” on page 5-91. 2. Launch Session Manager and start the DB Programming session. 3. Select the System folder, and then click Voice Processor Enable. 4.
Chapter 6: Programming Selecting a Voice Processor Type in Local Mode Selecting a Voice Processor Type in Local Mode With v2.1 and later, when you enable a voice processor in local mode, you may be prompted to choose a voice processor type. The Select a Voice Processor Type dialog appears only if you have saved the database from a remote session that did not have the voice processor physically connected.
Chapter 6: Programming Selecting a Voice Processor Type in Local Mode 4. Select the option button for the voice processor type you know is connected to the system. 5. Click OK to continue programming the selected voice processor. If you select Cancel, the Voice Processor Enable field in the System folder toggles to No. If you select a voice processor type, or if one already exists in the database, you must restart the system in order for the changes to take effect. The following message window appears.
Chapter 6: Programming Communication Server Directory Programming Communication Server Directory Programming The Communication Server programming area allows you to designate the type of interface module that is installed in each of the module bays of the Mitel CS-5200/5400/5600 Base Server. In addition, there is information which tells you the number of timeslots required by the database configuration. This is done so that you are aware of the number of timeslots in use by the system.
Chapter 6: Programming Base Server Module Bays and Supported Modules Base Server Module Bays and Supported Modules Three module bays support the following modules: • Basic Rate Module - S (BRM-S) • Dual T1/E1/PRI Module (T1M-2) • Loop Start Module - 2 ((LSM-2), supported, but no longer in production • Loop Start Module - 4 (LSM-4) • Single Line Module - 4 (SLM) • T1/E1/PRI Module, supported, but no longer in production Modules can reside in any bay and in any combination.
Chapter 6: Programming Moving Modules Moving Modules A module can be moved to any unoccupied location except the left-most bay, which is larger than the others and reserved for the Processor Module. To move a module, select the existing module and drag and drop it to the new location. Or, select the module to move and press CTRL + the up/down arrow to move the module up or down in the list. You can also move a module using the Move Board shortcut menu option.
Chapter 6: Programming Configuring a Basic Rate Module (BRM-S) BRM programming includes the following fields: • “Call Type” below • “Overlap Sending” below • “Port Status” on page 6-116 • “SPID/DN/TEI” on page 6-116 • “Timers” on page 6-117 • “Description” on page 6-117 • “ISDN Switch Type” on page 6-117 • “CO Provides Progress Tones” on page 6-118 • “Connect on Call Proceeding” on page 6-118 • “Process ISDN Data Link Down” on page 6-118 • “Retry ARS Call IF Call Rejected” on page 6-118 • “D-Channel Diagno
Chapter 6: Programming Configuring a Basic Rate Module (BRM-S) Port Status The screen displays the status of the following: • Out of Sync: When this field displays a NO value, it indicates that the port is synchronized with the terminal connection. If it is a trunk port, this indicates that the connection with the CO (local exchange) is operational. If it is an endpoint port, it indicates that the signal is being transmitted to any devices connected to the port.
Chapter 6: Programming Configuring a Basic Rate Module (BRM-S) Timers To program a timer: 1. Select its current Value and enter the new value in the text box. 2. Press ENTER or click on another field to save the change. The timers are: • Busy No Answer (T301): Applicable to system for Japan only. If the Call Delivered response (connect message) is not received before this timer expires, the System disconnects the call. • Call Proceeding (T310): See page 6-125.
Chapter 6: Programming Configuring a Basic Rate Module (BRM-S) CO Provides Progress Tones See page 6-132. Connect on Call Proceeding See page 6-132. Process ISDN Data Link Down This field allows a system to determine whether or not the BRI trunk port processes an ISDN Data Link Down message. When this flag is set to Yes and a BRI trunk port receives an ISDN Data Link Down message, then a BRI trunk port drops all calls and attempts to bring the ISDN data link up.
Chapter 6: Programming Configuring a 2-Port/4-Port Loop Start Module (LSM-2/LSM-4) Configuring a 2-Port/4-Port Loop Start Module (LSM-2/LSM-4) The system provides two or four loop start ports. The ports provided in these modules are in addition to the built-in ports of the same type. The primary difference is that the built-in ports also provide the Power-Fail Bypass functionality. To equip a single port: 1. Select the current Port description and use the drop-down list box to scroll to the new port type.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Depending on the selection, one of the following options can be configured for the T1M module (or up to two of the options for the T1M-2 module): • T1 • T1/PRI • E1/PRI Auto-Equipping/Upgrading from the Single-Port T1/E1/PRI Module If the T1M-2 module is installed in an uninstalled expansion bay prior to starting a remote mode session of DB Programming, t
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) To “move” a T1M/T1M-2 port: 1. Open the desired database in a local mode session of DB Programming. Make sure the desired module is explored so the “None” port move location is viewable in the left-hand tree view. 2. Browse to the module with the existing port you want to move. Click the port, hold down the mouse button, and drag it over to the tree view.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) To program a port on one of the T1M or T1M-2 modules, double-click the module to display the programming fields. Module Programming includes the following fields. Table 6-19. T1M and T1M-2 Module Programming Fields Field T1 T1/PRI E1/PRI Ref.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) T1/E1 Circuits To select the port type for a specific circuit: 1. Select the current Circuit Type description and use the drop-down list box to scroll to the new port type. 2. Press ENTER or click another field to save the change. To equip several circuits at once: 1. Select the circuits you want to equip. To select a series of items, hold down the SHIFT key while selecting the first and last item in the range.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) T1/E1 Diagnostics T1 Diagnostics is used for troubleshooting T1 or E1. It shows the status of various conditions for the selected module. • Hourly Display: Double-click Hourly to see the number of errors that have occurred in each hour for the past 24 hours. • Daily Display: Double-click Daily to see the number of errors that have occurred during several 24-hour periods.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Timers (Timers are programmed only for PRI-equipped modules). The ISDN timer default values, listed in Table 5-12, have been carefully selected to ensure proper system operation under most circumstances. Occasionally, one or more of the timers may need to be adjusted. To program a timer: 1. Select the current Value, and then enter the new value in the text box. 2. Press ENTER or click another field to save the change.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Table 6-20. PRI-Equipped Module Timers (Continued) Timer Release (T308) Restart Acknowledge (T316) Resume Acknowledge (T318) Re-Transmission (T200) Setup Request Ack.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Overlap Sending (Applies only to E1/PRI equipped modules) If using a PRI-equipped module with PRI Net 5, you can program the system to use the overlap sending and receiving protocols. These protocols allow you to program the switch to send called number digits either in the setup message or the information message. To access the programming options: 1. Double-click Overlap Sending. 2.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) • • Overlap Sending Conditions: Select how the system will send digits if the Immediate Overlap Sending flag is disabled. Whether or not the overlap sending protocol is used depends on the value selected here. You have the following options: o Overlap Sending Disabled: Sends all digits “en bloc” as part of the called number IE in the setup message. This option does not allow overlap sending.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Enable On-Module Dialing In previous versions of the Mitel 5000 there was a system level flag labeled Enable T1/E1/PRI Dialing. This flag has been removed and replaced with this port level flag for the T1M and T1M2 modules. This flag handles pulse and DTMF dialing for T1M/T1M-2 ports. It is set to Yes by default. To change the Enable On-Module Dialing setting: 1.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) CRC Processing (Applies only to E1/PRI equipped modules.) The CRC Processing flag is a configuration flag that can be enabled/disabled for each E1 module. The setting for this flag must match the setting for the remote-end E1 signal.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Loop Length (Applies only to T1 and T1/PRI modules.) This is displayed with a red “X” if the Haul Mode is set to Long Haul. This field provides optional loop lengths pertaining to a Short Haul configuration. The selections are shown below: • 0-133 ft. (default) • 133-266 ft. • 266-399 ft. • 399-533 ft. • 533-655 ft. To change the setting: 1.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Method B a. Right-click the existing Node Number. An option box appears. b. Select Change Node Number. A window appears prompting for the type of device to include. c. Select Local Node or Remote Node, and then click Next. The list of nodes appears. (You can view a list by selecting List or view details by selecting Details.) d. Select the node, then click Finish. The selection appears as the Node Number.
Chapter 6: Programming Configuring a Single-Port/Dual-Port T1/E1/PRI Module (T1M/T1M-2) Operator System Access (T1 PRI set for National ISDN2 only) If National ISDN 2 is selected, there is an option to enable Operator System Access. Operator System Access (OSA) is required by some central offices. If this flag is enabled, the user will be allowed to request access to an operator services system.
Chapter 6: Programming Configuring a Four-Port Single Line Module (SLM-4) D-Channel Diagnostics This field turns on/off D-channel diagnostics for T1/PRI or E1/PRI. This is not displayed for T1. It is set to Off by default. The selections are: Off, Level 1, or Level 2. To change the setting: 1. Select the current Value, and then use the drop-down list box to scroll to the desired setting. 2. Press ENTER or click another field to save the change.
Chapter 6: Programming Programming the Busy Out Manager Programming the Busy Out Manager A context menu item appears for Dual T1/E1/PRI, T1/E1/PRI, and Basic Rate modules that allows you to open the Busy Out Manager. You must be in the Communication Server view in Remote Mode to access the Busy Out Manager. Figure 6-16. Busy Out Manager The Busy Out Manager allows you to select ports or circuits from a list and specify Busy Out commands for the selected items.
Chapter 6: Programming Programming the Busy Out Manager When you first open the Busy Out Manager for a particular module, the status of the devices/ circuits are unknown (shown as a '-') as they have not been retrieved yet. Anytime you want to see the “current” status of a particular item, you must select one or more items from either the ports view or devices/circuits view, and then click the Get Selected Status.
Chapter 6: Programming Processor Module Processor Module The Processor Module provides IP resource functionality through the IP resource application. Refer to the Mitel 5000 Features and Programming Guide, part number 580.8006, for information on programming IP Settings. For more information about IP Resources, refer to the Specifications and Product Description chapters. The processor module is equipped with a 100-Base T Ethernet port that allows you to connect the system to the LAN.
Chapter 6: Programming Digital Expansion Interface Digital Expansion Interface Bay designations appear in the Communication Server folder, displaying which modules are installed in the specific bay locations for the main chassis and DEI(s). Figure 6-18. Digital Expansion Interface Indicates bays in which modules are installed DEI License Requirement A software license is required for each DEI unit.
Chapter 6: Programming PCDPM Configuration in DB Programming PCDPM Configuration in DB Programming After the PCDPM hardware is installed, the telephone system database must be programmed for the PCDPM intended purpose. For PCDPM installation instructions, refer to the Installation chapter. To configure DB Programming for PCDPM use: 1. Start DB Programming, then navigate to the System\Communication Server folder and select the Digital Expansion Interface where the PCDPM is installed. 2.
Chapter 6: Programming Internet Protocol Resources Figure 6-21. IP Connection CS-5200 CS-5400 (or CS-5200 with installed Processor Expansion Card) To equip the Processor Module: 1. From the DB Studio menu bar, select System – Communication Servers – Processor Module. 2. Double-click the P6000 shortcut to connect to the IP Connections folder. 3.
Chapter 6: Programming Internet Protocol Resources • IP Terminal TCP Call Control Port: The IP Terminal TCP Call Control Port defines the port number the IP resource uses for call control. To change the port number, enter the new number in the text box, then press ENTER or click another field. The range is 1024–65535, and the default is 5566.
Chapter 6: Programming Echo Thresholds Echo Thresholds Specifications include several error thresholds. When an error exceeds one of these thresholds, an error message is sent to the error message output port. If necessary, you can set the thresholds for T1/E1/PRI errors in units of the number per hour and number per day. Thresholds are set to default values that, in most cases, will not need to be changed.
Chapter 6: Programming Programming a Four-Port Single Line Module DIGITAL EXPANSION INTERFACE (DEI) UNIT PROGRAMMING TASKS Use DB Programming to configure the Digital Expansion Interface (DEI) unit, digital endpoints, and optional voice processing system, if equipped. In general, the Configuration Wizard provides most of the DEI and digital endpoint configuration options needed to quickly get the options operational.
Chapter 6: Programming Programming a Four-Port Single Line Module To set up or access a single line endpoint on a SLM-4 port: 1. Start the Inter-Tel 5000 Session Manager. The DB Studio window appears. 2. From the left pane of the DB Studio window, select System – Communication Server – : . 3. Double-click the desired SLM-4 module. 4. Select the desired port. 5.
Chapter 6: Programming Programming a Four-Port Single Line Module Figure 6-23. Single Line Endpoint Programming Options If you attempt to configure more than one SLM-4 module in the base chassis, the system refuses to allow the change and displays the following message window. Mitel ® 5000 Installation Manual – Issue 3.
Chapter 6: Programming Programming an Eight-Port Single Line Module Programming an Eight-Port Single Line Module With v2.1 and later, up to three eight-port single line modules (SLM-8) can be installed in a Digital Expansion Interface (DEI) chassis, and up to eight single line endpoints may be configured with each SLM-8. You can program SLM-8 modules with the Configuration Wizard or directly in DB Programming.
Chapter 6: Programming SLM-8 Programming Procedures Figure 6-24. SLM-8 Option in a DEI Bay Drop-Down Box To set up one SLM-8 single line port and circuit number: 1. Make sure an SLM-8 module is installed in a system DEI. 2. Start the Inter-Tel 5000 Session Manager. The DB Studio window appears. 3. From the left pane of the DB Studio window, select System – Communication Server – Digital Expansion Interface .
Chapter 6: Programming SLM-8 Programming Procedures To set up multiple, or batch, SLM-8 single line ports and circuit numbers: Page 6-148 1. Make sure an SLM-8 module is programmed in a system DEI. 2. Start the Inter-Tel 5000 Session Manager. The DB Studio window appears. 3. From the left pane of the DB Studio window, select System – Communication Server – Digital Expansion Interface .
Chapter 6: Programming SLM-8 Programming Procedures To program single line endpoints: 1. Start the Inter-Tel 5000 Session Manager. The DB Studio window appears. 2. From the left pane of the DB Studio window, select System – Devices and Feature Codes – Endpoints – . 3. Program the single line endpoint in accordance with user requirements. For content guidance and data definition and control, refer to Inter-Tel CS-5200/5400/5600 Program Planning Sheets (.DOC), part no. 835.2882.
Chapter 6: Programming Attaching an External Voice Processing System to the DEI Attaching an External Voice Processing System to the DEI For integrated voice processing (voice mail, automated attendant, hunt group announcement and overflow, optional Fax-On-Demand, buffered SMDR, Record-A-Call, etc.), an optional external voice processing PC with special applications software can be attached to the system.
Chapter 6: Programming Procedure Procedure This procedure provides information on how to attach an external voice processing system to the Mitel CS-5200/5400/5600 when using the DEI. For information about installing and setting up the available external voice processing systems, refer to the documentation provided with those units (see above in Overview). For sample diagrams of the assembled voice processing computer, refer to the Installation chapter. An 8.5 ft (2.5 m) cable is available, part no. 813.
Chapter 7: Reference Reference Chapter 7: Reference Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 Technical Support Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 Parts Ordering Procedure . . . . . . . . .
Chapter 7: Reference Chapter Overview Chapter Overview The Reference chapter contains information such as technical support contact information and replacement parts and part numbers. Endpoint feature codes as well as system-wide feature codes are listed. Acronyms and glossary terms are also provided. Technical Support Contact Information Table 7-1 summarizes important contact information you may need when installing, upgrading, or servicing a Mitel 5000 platform.
Chapter 7: Reference Parts and Part Numbers Parts and Part Numbers For reference purposes only, the following tables list selected Mitel CS-5200/5400/5600 platform equipment, bills of material, parts, software, licenses, and documentation. The part numbers are valid and the descriptions coincide with the names used in the manual. However, the names shown may differ from the names appearing on the current Mitel Parts List.
Chapter 7: Reference System Kits System Kits Table 7-3 summarizes the system kits available for the Mitel 5000 Network Communications Solutions family of products. Table 7-3. Mitel 5000 System Kits Part Number Description Mitel CS-5400 Kit 580.9004 Provides materials and licensing to upgrade a base package (580.9000, 580.9001, 580.9002, 580.9003, 580.9044, 580.9045, 580.9046, 580.9047) to a Mitel CS-5400 platform. Mitel CS-5400 to CS-5600 Upgrade Kit 580.
Chapter 7: Reference Trunk Interfaces/Modules Trunk Interfaces/Modules Table 7-6 summarizes the modules and endpoints available and licensing required to connect to trunks on the public telephone network. Table 7-6. Public Network Trunk Interfaces Description Part Number AudioCodes MP-114 SIP Gateway See “The following new SIP gateways are available through the Mitel® CommSource® division:” on page 5-202 for details. 901.
Chapter 7: Reference Digital Expansion Equipment Digital Expansion Equipment Table 7-8 identifies the components available and licenses required for equipping Mitel 5000 systems with digital capability. Table 7-8. Digital Expansion Components and Licenses Description Part Number Digital Expansion Interface (DEI) chassis 580.1001 License for Second Digital Expansion Interface (DEI) chassis 840.0410 Digital Endpoint Module (DEM-16) 580.2200 Digital Expansion Interface (DEI) Cable, 8 in. (20.
Chapter 7: Reference Direct Station Select (DSS)/Busy Lamp Field (BLF) Equipment Direct Station Select (DSS)/Busy Lamp Field (BLF) Equipment Table 7-10 summarizes equipment, cables, and parts needed to connect the Mini-DSS Unit to IP endpoints and DSS/BLF units to digital endpoints that operate on Mitel 5000 platforms. Table 7-10. DSS/BLF Units, Data Port Modules, and Transformers Description Part Number [Europe] 16-Key Mini-DSS 550.8416 Model 8450, 50-Button, 10-row x 5-column 550.
Chapter 7: Reference Endpoints, Softphones, and Related Endpoints Endpoints, Softphones, and Related Endpoints Table 7-13 identifies the endpoints, softphones applications, and Single-Line Adapters that Mitel 5000 platforms support. Table 7-13. Endpoints Part Number [Europe] Endpoint IP and SIP Endpoints Model 8600 Multi-Protocol Endpoint with No Display 550.8600 Model 8601 SIP Softphone for Pocket PC 827.9901 Model 8602 IP Softphone Application Requires Category B IP Endpoint License 840.
Chapter 7: Reference Documentation Documentation Table 7-14 identifies the documentation that supports the installation, maintenance, and administration of Mitel platform. Table 7-14. System Documentation Document Title Part Number Mitel 5000 Installation & Maintenance Manual 580.8000 Mitel 5000 Features and Programming Guide 580.8006 Mitel 5000 Reference Manual 580.8008 Mitel 5000 Installation Quick Start Guide 835.
Chapter 7: Reference Abbreviations and Acronyms Abbreviations and Acronyms In addition to industry-wide and/or internationally recognized units of measure, such as Hz, V, AC, DC, A, ms, etc., Table 7-16 lists the abbreviations and acronyms that appear in this document. NOTE Compact flash is a type of data storage device packaged in a matchbook-sized card (1.7 in. [43 mm] x 1.4 in. [36 mm] x .13 in. [3.3 mm]).
Chapter 7: Reference Abbreviations and Acronyms Table 7-16. Abbreviations and Acronyms (Continued) Abbreviation Spelled-Out Meaning CS Communication Server CT Computer Telephony DB Database DDI Direct Dialing Inward (DID in U.S.
Chapter 7: Reference Abbreviations and Acronyms Table 7-16.
Chapter 7: Reference Abbreviations and Acronyms Table 7-16.
Chapter 7: Reference Glossary Glossary Table 7-17 defines terms used in this manual to describe networking and related Inter-Tel applications. Table 7-17. Networking Terminology Term Definition 2B+D A circuit divided into two 64 kbps B-channels that can carry voice, video, or data. It also has a 16 kbps D-channel for low-speed data and signaling. There are two types of 2B+D interfaces that use different wiring: the “U” interface uses a single twisted pair and the “S/ T” interface uses two twisted pairs.
Chapter 7: Reference Glossary Table 7-17. Networking Terminology (Continued) Term Definition Dedicated Service Dedicated service reserves a group of B-channels for a specific function, such as outgoing calls. The system uses trunk group programming to determine how the channels are used. Therefore, the system would require a separate trunk group for each function.
Chapter 7: Reference Glossary Table 7-17. Networking Terminology (Continued) Term Primary Rate Interface Nodal/Centrex Express Definition Allows communication between a private branch exchange (PBX) system and a Centrex system. (Currently not supported on Mitel 5000 platforms.) Private Line Integration (Currently not supported on Mitel 5000 platforms.) Allows the system to have private lines using individual channels. The D-channel is not used on the private lines.
Appendix A: Private Networking Private Networking Appendix A: Private Networking Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Planning the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4 Gather Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A: Private Networking Introduction Introduction The Mitel CS-5200/5400/5600 is capable of connecting with other Mitel platforms and Inter-Tel Axxess Advanced Communications Platforms to form a network that supports many call processing features. This networking capability can be implemented using point-to-point T1/E1 PRI circuits, or it can be implemented using IP networking. To the user, the network appears as though it is one integrated system.
Appendix A: Private Networking Introduction Figure A-1 on page A-2 shows the networking types: IP and T1/PRI connections. Each type can communicate directly with another node that uses the same connection type. For example: • Phoenix and Austin can speak directly to each other through the IP Resource Application and the IP network. • Austin and Dallas can speak directly to each other through the T1 connection (PRI).
Appendix A: Private Networking Planning the Network Planning the Network The most important step in setting up a network is planning. Without careful planning, the network will be difficult to program and maintain. If necessary, see Network IP Topology for information on network topology, including firewalls and NAT.
Appendix A: Private Networking Design the Network Design the Network For optimum network operation, follow these guidelines: • Carefully manage the traffic on a central node: The central node is susceptible to unintentional bottlenecks.
Appendix A: Private Networking T1/PRI or E1/PRI Networking T1/PRI or E1/PRI Networking A T1/PRI or E1/PRI connection can be used for connecting two system nodes in a network. Each network span requires two T1M or T1M-2 modules, one for each end of the span. Pointto-point clear channel T1 spans are used to connect the nodes. For each network span, order a clear channel, point-to-point T1 span from the service provider (not PRI service, even though you will be using T1/PRI or E1/PRI).
Appendix A: Private Networking T1/PRI and E1/PRI Programming T1/PRI and E1/PRI Programming You can also configure T1/E1 PRI networking using the Networking Wizard. The section here describes each portion of the networking in DB Programming. For programming information discussed here, refer to the Inter-Tel 5000 Features and Programming Guide (part no: 580.8006). A port on the T1M or T1M-2 module can be configured for T1/PRI or E1/PRI networking.
Appendix A: Private Networking T1/PRI and E1/PRI Programming 2. Check that the port on the T1M or T1M-2 module has been installed and configured for either T1/PRI or E1/PRI. Also, if using PRI, make sure you have a sufficient PRI license, part number 840.0227. 3. Set the reference clock for both nodes. In the Communication Server folder, double-click Reference Clock List. One node must be set to Slaves to Public Network and the other node must be set to Masters for Private Network.
Appendix A: Private Networking T1/PRI and E1/PRI Programming 4. T1/PRI networking only. Set the Line Build-Out for both nodes. In the Communications Server folder, locate the module configured in each node (for networking) and set the following: a. Click on the module configured for T1/PRI or E1/PRI. b. Click on the Line Build-Out value and select the option from the list. 5. Double-click the remote node extension (System/Devices and Feature Codes/Nodes) you created in step 1 on page A-7. 6.
Appendix A: Private Networking T1/PRI and E1/PRI Programming 7. Create Off-Node IP Connections (for each node that will network to the other). a. Under the Devices and Feature Codes/IP Connections/ folder, right-click in the empty area and select Create Off-Node IP Connection. b. Enter a starting extension and number of extensions for the node to which you are networking. Click OK. c. Double-click the extension you provided in step 7b. d.
Appendix A: Private Networking IP Networking IP Networking Refer to the Inter-Tel 5000 Features and Programming Guide (part no: 580.8006) for information discussed in this section. The Mitel CS-5200/5400/5600 system can also provide networking using an IP network. You can also configure IP networking using the Networking Wizard. The section here describes each portion of the networking in DB Programming.
Appendix A: Private Networking IP Resource Programming IP Resource Programming IP networking relies on a unique numbering plan to make connections across the network. You must assign each IP resource in the network a unique extension that the other IP resources must be able to recognize. For this reason, Use the P6XXY numbering convention, where XX is the node number and Y is the IP resource number. For example, if the IP resource is the second IP resource on node 1, the extension number would be P6012.
Appendix A: Private Networking IP Resource Programming 7. Verify that the remote IP connection is located under the Node IP Connection Group folder. a. Double-click the remote node extension under System\Devices and Feature Codes\IP Connections. There should be a P8XXX extension listed under the Node IP Connection Groups field. b. Double-click the P8XXX extension to access the folder for that node IP connection group. c.
Appendix A: Private Networking IP Resource Programming Page A-14 8. Under System\Devices and Feature Codes\Node IP Connection Groups, enter a description and username for the each P8XXX extension. Use a description/username that identifies where the off-node extensions reside. For example, if P8000 includes the off-node IP connection extension for connecting to Node 2, use TO NODE 2 as the description/username for P8000. 9.
Appendix A: Private Networking Extension Numbers Extension Numbers Each node has an extension and feature code programming. However, the network should have a universal numbering plan so that extension numbers on the various nodes do not overlap and do not conflict with feature codes. That is, when planning the extension numbers for each of the nodes in the network, set aside a block of extension numbers (for endpoints, hunt groups, Voice Processing applications, etc.) for each node.
Appendix A: Private Networking Wildcard Character X in Off-Node Extensions Wildcard Character X in Off-Node Extensions You can use the wildcard character X in extension numbers to represent “any digit.” This allows you to include a range of extensions as one off-node device entry. Wildcard extensions can only be used for off-node devices. Wildcard extensions are made up of digits (1–9), followed by wildcard digits X.
Appendix A: Private Networking Node Programming Node Programming Each node is programmed individually and contains its own database. Only one DB Programming session—including administrator database programming—may be active on any single node at a time. However, several nodes can have DB Programming sessions active throughout the system. Simultaneous sessions on different nodes can cause conflicting database changes, but they also allow the flexibility of easier system administration.
Appendix A: Private Networking Sample Node Programming Sample Node Programming The programmer must define the routes to every node in the network to give the system the information necessary to route calls. Each node trunk group, and its B-Channels, in a route group must connect the node to another node in the network. However, that node does not need to be the destination node. For example, consider the following network in Figure A-3. Figure A-3.
Appendix A: Private Networking Sample Node Programming To prevent circular or excessive routes, the system limits the number of “hops.” A call or communication can take up to 10 hops to other nodes. However, 2-3 hops maximum is recommended. Using the example shown in Figure A-3 on page A-18, Figure A-4 on page A-19 shows a call that makes three hops through intermediate nodes to reach a destination: 1. A call is placed from Node 1 to Node 4. 2.
Appendix A: Private Networking Sample Node Programming For example, Linear search type is the preferred method for avoiding glare between two nodes that have two or more connections. Place the Node Trunk Groups in opposite order in the Nodes on each side of the connection and use Linear search type, as shown below.
Appendix A: Private Networking Node Programming Procedures Node Programming Procedures Program the network in the following order: 1. Local Node Number 2. Nodes 3. T1M or T1M-2 modules set up for T1/PRI or E1/PRI 4. Node Trunk Groups 5. Node Trunk Lists 6. Off-Node Devices Local Node Number To program a node local node number and description: 1. Make sure you have the PRI software license. 2.
Appendix A: Private Networking Network Operation of System Features Node Trunk Lists To add the node trunk groups to the node list: 1. In System\Devices and Feature Codes\Nodes, select the remote node. 2. Select Node Trunk/IP Connection Groups and add the node trunk groups. 3. Program the Search Algorithm. 4. Repeat for each node. Off-Node Devices There are two methods for programming off-node devices, as described on page A-15. The automatic broadcast method works only for newly created endpoints.
Appendix A: Private Networking Network Operation of System Features • Network Primary Attendant: There can be a network primary attendant programmed on each node. (There is usually one Network Primary Attendant shared by all of the nodes.) When the network needs to direct a call to an attendant, it attempts to direct the call to the network primary attendant first.
Appendix A: Private Networking Network Operation of System Features • Automatic Route Selection (ARS): Each node has its own ARS programming. All trunk groups and nodes in a facility group must reside on the same node as the facility group. You cannot place a node trunk group into a facility group. (See also Outgoing Access on this page.) Using ARS is the only way a user can access trunks on other nodes.
Appendix A: Private Networking Network Operation of System Features • Transfer Recall Destination: The endpoint transfer recall destination can be an off-node device. • Call Screening: In a network setting, the Voice Processing can provide call screening for a destination extension on another node. However, the node where the Voice Processing is connected must have an off-node device programmed for the destination extension and access to the remote node.
Appendix A: Private Networking Network Operation of System Features • Day and Night Modes: The network determines the day/night mode status of a call based on the day/night mode status of the node where the trunk resides. • Call Cost: The call cost shown on the display and SMDR output use the factors and rates for the node on which the trunk resides.
Appendix A: Private Networking Network Operation of System Features • Message Print: Each node has its own message print programming, message print output port, and message print output port backup. There should be a message print terminal at each node to monitor node and network performance and aid in troubleshooting. o If the node Message Print output port is a node, the network sends Message Print records to the specified node. o You cannot select a node as the message print output port backup.
Appendix A: Private Networking Network-Wide Alarms Network-Wide Alarms To allow one administrator to monitor multiple nodes, the system provides both system alarms and network-wide alarms: • Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the alarm is broadcast to every node in the system. • System Alarms: System alarms appear only on the node on which the alarm was generated.
Appendix A: Private Networking Clearing Network Alarms Figure A-5. Network Planning Sheet NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: NODE #__ LOC: ___________ EXTENSIONS: Use the drawing above, or one similar to it, to map your network. For a sample network map, see page A-18.
Appendix A: Private Networking Clearing Network Alarms Figure A-6.
Appendix A: Private Networking Clearing Network Alarms Figure A-7. IP Networking Planning Worksheet (example) The following is an example of a completed IP Private Networking Planning sheet. A blank sheet is provided on the following page for your use.
Appendix A: Private Networking Clearing Network Alarms Figure A-8. IP Networking Planning Worksheet (blank) Node 1 Node 2 Node 3 Node 4 Extensions Area Code Nodes (Node Route Group) IP Connection Group Node IP Connection Groupa IPRA (Networking) IPRA (Station) MGCP IPPhone Plus Subnet Default Gateway a. The system automatically assigns the Node Trunk/IP Connection Group extension numbers.
Appendix B: Network IP Topology Network IP Topology Appendix B: Network IP Topology Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Network Address Translation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B: Network IP Topology Introduction Introduction The Mitel CS-5200/5400/5600 platform utilizes network communications for several purposes including administration, IP endpoints, IP trunks, and private networking. The Mitel CS-5200/ 5400/5600 platform is limited to a single network connection shared among the different functions. This appendix discusses the security and associated network topology issues for the Mitel CS-5200/5400/5600 platform.
Appendix B: Network IP Topology Terminology • Port: In Internet Protocol terminology, a port is a logical subaddress of an IP address. The port usually indicates the application layer protocol being used (for example, TCP port 80 indicates http). • Private: In networking terminology, private refers to the portion of a network within an organization. This private network is considered trusted. The private network is separated from the public network (the Internet) by a firewall.
Appendix B: Network IP Topology Network Address Translation Overview Network Address Translation Overview Network Address Translation (NAT) is an Internet standard1 that enables a local-area network (LAN) to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. Generally, the NAT function is provided by a router or firewall.
Appendix B: Network IP Topology Communication Types Communication Types The following communication types are discussed in this appendix. • Administration (see below) • IP Endpoints and Trunks (see below) • Private Networking (see below) • “Computer Telephony Integration (CTI)” on page B-6 • “Audio and Web Conferencing” on page B-6 • “System Manager” on page B-6 Administration The Mitel platform provides administrative functions through its network connection.
Appendix B: Network IP Topology Computer Telephony Integration (CTI) Computer Telephony Integration (CTI) This section discusses computer telephony integration using the Open Architecture Interface (OAI). Audio and Web Conferencing Audio and Web Conferencing runs on a standalone server to provide multiparty audio conferences. It utilizes ITP, OAI, and RTP, to communicate with the Mitel CS-5200/5400/5600 as multiple Proprietary Protocol IP endpoints.
Appendix B: Network IP Topology Private (Trusted) Networks Private (Trusted) Networks With regard to the last bullet in “Topology Requirements” on page B-6, all configurations require that the Mitel CS-5200/5400/5600 system, SIP Server, and IWAC are on the same network. In the simplest form, all IP devices, including endpoints, are on the same network as shown in the following illustration.
Appendix B: Network IP Topology Private (Trusted) Networks To allow IP endpoints on the Internet in the private networking scenario described above, you may want to consider the following options: • Configure a static NAT assignment in the near-end NAT. Program the CS-5200/5400/5600 to know its NATed address along with which endpoints are connecting from the Internet. See “Configuring Near-End NAT Traversal for IP Endpoints” on page B-13.
Appendix B: Network IP Topology Public (Untrusted) Networks Public (Untrusted) Networks The private networking scenarios discussed in “Private (Trusted) Networks” on page B-7 impose very few restrictions on the topology of the IP telephony equipment because there are no security barriers between devices. However, one of the major benefits of IP telephony is the ability to leverage the existence of large public IP networks (for example, the Internet) to extend the communication network.
Appendix B: Network IP Topology Public (Untrusted) Networks In some environments, DMZs are implemented in what is referred to as a two-tier architecture using two firewalls as shown in the following example. In this environment, the DMZ is between the inside trusted network and the outside untrusted network. The security issues are still the same, but the configuration is split between the two firewalls.
Appendix B: Network IP Topology Public (Untrusted) Networks For the Mitel CS-5200/5400/5600 system and other IP devices to function properly in the DMZ, the DMZ must be a non-NAT network. That is, the devices in the DMZ use public IP addresses. The firewall can still provide some protection from the public Internet, but it does not translate the IP addresses or port numbers. An example is shown in the following illustration.
Appendix B: Network IP Topology Public (Untrusted) Networks This topology uses public addressing. To support IP addressing means that networking must be routed over the Internet. To use Private Networking, set up each location in the same manner. An example is shown in the following illustration.
Appendix B: Network IP Topology Configuring Near-End NAT Traversal for IP Endpoints Configuring Near-End NAT Traversal for IP Endpoints The Mitel CS-5200/5400/5600 supports traversing near-end NAT using statically assigned NAT addresses. An administrator configures the NAT device to always associate a specific public address with the Mitel CS-5200/5400/5600 native address. This is also known as “Full Cone NAT.” The Mitel CS-5400 has two IP addresses, so it requires two static NAT assignments.
Appendix B: Network IP Topology CS-5200 CS-5200 To set up Near-End NAT Traversal for IP Endpoints on a CS-5200 system: 1. Configure the firewall/NAT device for a static mapping. This associates a public IP address with the Inter Tel CS-5200/5400/5600 native private address. Configure the firewall security settings for the newly mapped IP address(es) as described in “Port Usage and Protocols” on page B-20.
Appendix B: Network IP Topology CS-5200 6. For the “internal” IP endpoints (those in the internal network with private addresses), set the NAT address type Native, and configure the IP endpoints to communicate with the Mitel CS-5200 (private) internal address, 192.168.1.2. Incorrect configuration may result in an undesirable effect called tromboning (also known as “hairpinning”). Not all firewalls support tromboning, so avoid this configuration, if possible. The following diagram illustrates tromboning.
Appendix B: Network IP Topology CS-5400 CS-5400 To set up Near-End NAT Traversal for IP Endpoints on a CS-5400 system: 1. Configure the firewall/NAT device for a static mapping for the IP address of the Processor Expansion Card. This associates a public IP address with the Inter Tel CS5400 native address of the Processor Expansion Card. Configure the firewall security settings for the newly mapped IP address(es) as described in “Port Usage and Protocols” on page B-20.
Appendix B: Network IP Topology Configuring Near-End NAT Traversal for IP Gateway Trunks Configuring Near-End NAT Traversal for IP Gateway Trunks In addition to IP endpoints, the Mitel CS-5200/5400/5600 also supports near-end NAT traversal for IP trunk gateways. Note that IP trunk gateways impose additional restrictions on far-end NAT. NOTICE The Mitel CS-5400 has two IP addresses; the routing information for both addresses must be configured identically.
Appendix B: Network IP Topology Firewall Configuration Firewall Configuration In computer networks, a totally secure network is practically impossible. In general, the more types of communications allowed from the Internet, the less secure the network. Therefore, a network should be configured so as to allow only the minimum level of communication unless other capabilities are required. An example is shown in the following illustration.
Appendix B: Network IP Topology Remote Maintenance and Diagnostics Remote Maintenance and Diagnostics These protocols provide capabilities to diagnose problems, update software, etc. To enable remote maintenance and diagnostics over the Internet, enable the ports for DB Programming (TCP port 4000), Web interfaces (TCP port 80), SSH (TCP port 22), and AVDAP Monitor (TCP port 4444).
Appendix B: Network IP Topology Port Usage and Protocols Port Usage and Protocols Stateful Packet Inspection (SPI) is required when a Mitel 5000 platform is placed in a nonNATed DMZ in a Private Networking scenario and is communicating over the Internet. A port is a form of addressing that is subordinate to IP addressing. As such, port numbers serve to distinguish one protocol or application from another at the same IP address.
Appendix B: Network IP Topology Port Usage and Protocols Table B-1. Port Assignments Type Default Ports and Protocol Comments for Firewall Voice Over IP 6004–7038/UDP(RTP) 6005–7039/UDP(RTCP) Enable only if using VoIP outside the firewall. Inter-Tel Protocol (ITP) 5566/TCP(ITP Call Control) 5567/UDP(ITP Call Control) Enable only if using ITP IP endpoints outside the firewall.
Appendix B: Network IP Topology Knowledge Base Article: Port Information (KB2377) Knowledge Base Article: Port Information (KB2377) The following is a summary of KB article 2377: With the release of software version 1.1.X.XXX, NAT functionality was implemented into the Mitel® 5000. We advise a one to one static NAT (all traffic to/from the public to the private address is forwarded unchanged).
Appendix B: Network IP Topology Example Cisco® Configuration Commands Example Cisco® Configuration Commands The following commands are provided as an example to further illustrate the recommended configuration with respect to security. QoS configuration is beyond the scope of this appendix. These configuration examples are based on the Cisco IOS Firewall feature set. Adtran® routers use a very similar command set called AOS.
Appendix B: Network IP Topology Private Network With Near-end NAT Traversal The following commands set up the connection to the internal LAN. NAT is enabled, and it uses access-group e0in for traffic coming in (to the router) from the internal LAN. interface Ethernet0/0 description Internal LAN ip address 192.168.1.1 255.255.255.
Appendix B: Network IP Topology Private Network With Near-end NAT Traversal The following command associates the public address with the Mitel CS-5200/5400/5600 private address. This creates the “NATed” address. The ISP must be known to send packets for this public IP to the Mitel CS-5200/5400/5600. ip nat inside source static 192.168.1.2 208.13.17.2 ! The following commands set up the dynamic NAT configuration to use a pool of public addresses.
Appendix B: Network IP Topology Non-NAT DMZ Configuration Non-NAT DMZ Configuration The following illustrates a nonNAT DMZ configuration. Internet External Endpoint Dynamic Public IP S0/0 208.13.17.33/30 Non-NAT DMZ E1/0 208.132.23.64/26 E0/0 192.168.100.1/24 Inter-Tel CS-5x00 208.132.23.66 Internal LAN UC/SIP Server 208.132.23.67 Enterprise Conferencing 208.132.23.
Appendix B: Network IP Topology Single Node with ITP Endpoints • The following section sets up the connection to the Internet. NAT is enabled between the Internet and the internal LAN. Traffic from the Internet is filtered using the access-group called Internet. interface Serial0/0 description connected to Internet ip address 208.13.17.33 255.255.255.
Appendix B: Network IP Topology ITP Endpoints and Networking ITP Endpoints and Networking This example shows that to add support for networking, you expand the ACL to allow the Private Networking port to be accessible from the Internet to the Mitel CS-5200/5400/5600 system. Responses to communications initiated from inside (for example, http request for a Web page) are controlled by the firewall functionality through dynamic ACLs. ip access-list extended s0in permit tcp any host 208.132.23.
Appendix B: Network IP Topology Adtran NetVanta® Switch/Router Example Adtran NetVanta® Switch/Router Example Adtran® provides a family of products (NetVanta®) that are a combination of switch, router, and firewall1. The security considerations are independent of the router vendor, but the implementation of the DMZ using Adtran NetVanta products is slightly different.
Appendix B: Network IP Topology ITP Endpoints and Private Networking • Each VLAN functions as a port on the router with its own IP address. Also, apply access policies to each interface. The access policies are defined further below. interface vlan 1 ip address 192.168.1.1 255.255.255.0 access-policy Private no shutdown interface vlan 2 ip address 208.132.23.64 255.255.255.192 no shutdown ! In this example, there is a connection to the Internet using a T1 interface.
Appendix B: Network IP Topology Private Network With Near-End NAT Traversal Private Network With Near-End NAT Traversal The following diagram shows an example configuration. Home Office LAN IP Endpoint (Private Address) Home Office Router (e.g. Linksys) The IP endpoint must be configured to talk to the (public) NAT IP address of the Inter -Tel CS-5x00 (for example, 208.13.17.2). Internet Configure the NAT device to perform a static NAT assignment so that a designated public IP address (for example 208.
Appendix B: Network IP Topology Private Network With Near-End NAT Traversal In this example, the connection is to the Internet with a T1. Set up the IP address and apply the access policy (defined further below). In this example, assume that the ISP is configured with this address as a gateway for the (public) NATed addresses. interface t1 1/1 clock source line tdm-group 1 timeslots 1-24 speed 64 ip address 208.13.17.33 255.255.255.
Appendix B: Network IP Topology Non-NATed DMZ Configuration • These commands define the policy for the interface to the private (trusted) network. Each policy can specify more than one access list. From a security perspective, allow everything from the trusted network. The “nat” commands define the behavior of outbound NAT. If the packet is from the Mitel CS-5200/5400/5600, translate the source address to the specified public address. The second NAT command uses PAT on IP 208.13.17.
Appendix B: Network IP Topology Non-NATed DMZ Configuration Each VLAN performs as a port on the router with its own IP address. Access policies are applied to each interface. The access policies are defined further below. interface vlan 1 ip address 192.168.1.1 255.255.255.0 access-policy Private no shutdown interface vlan 2 ip address 208.132.23.64 255.255.255.192 no shutdown ! • In this example, the connection is to the Internet with a T1.
Appendix C: Open Source License Agreements Open Source License Agreements Appendix C: Open Source License Agreements Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2 List of Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2 Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix C: Open Source License Agreements Introduction Introduction The Mitel 5000 current release and earlier versions of software incorporate portions of open source projects covered by various license agreements. In compliance with these agreements, copies of licenses for the open source software titles have been reproduced in this section.
Appendix C: Open Source License Agreements Abbreviations Abbreviations This appendix refers to the selected abbreviations listed in the following table. Table C-1. Selected Abbreviations Abbreviation Meaning GNU GNU’s Not Unix GPL General Public License LGPL Lesser GPL NOTICE The licenses contained in this section are represented as they appear in the original sources, with one exception.
Appendix C: Open Source License Agreements GNU Public License GNU Public License Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification Terms and Conditions for Copying, Distribution, and Modification 1. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification 4. You may copy and distribute the Program (or a work based on it, under Section 3) in object code or executable form under the terms of Sections 2 and 3 above provided that you also do one of the following: a.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification 8. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License.
Appendix C: Open Source License Agreements No Warranty No Warranty BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Appendix C: Open Source License Agreements Preamble For example, if you distribute copies of the library, whether gratis or for a fee, you must give the recipients all the rights that we gave you. You must make sure that they, too, receive or can get the source code. If you link other code with the library, you must provide complete object files to the recipients, so that they can relink them with the library after making changes to the library and recompiling it.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification Terms and Conditions for Copying, Distribution, and Modification 1. This License Agreement applies to any software library or other program which contains a notice placed by the copyright holder or other authorized party saying it may be distributed under the terms of this Lesser General Public License (also called “this License”). Each licensee is addressed as “you”.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Library, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification Otherwise, if the work is a derivative of the Library, you may distribute the object code for the work under the terms of Section 7. Any executables containing that work also fall under Section 7, whether or not they are linked directly with the Library itself. 7.
Appendix C: Open Source License Agreements Terms and Conditions for Copying, Distribution, and Modification It may happen that this requirement contradicts the license restrictions of other proprietary libraries that do not normally accompany the operating system. Such a contradiction means you cannot use both them and the Library together in an executable that you distribute. 8.
Appendix C: Open Source License Agreements No Warranty 13. If the distribution and/or use of the Library is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Library under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded.
Appendix C: Open Source License Agreements Lighttpd Lighttpd Copyright (c) 2004, Jan Kneschke, incremental All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Appendix C: Open Source License Agreements Embedded Configurable Operating System Embedded Configurable Operating System Part of the software embedded in this product is eCos—Embedded Configurable Operating System—a trademark of Red Hat. Portions created by Red Hat are Copyright (C) 1998, 1999, 2000 Red Hat, Inc. (http://www.redhat.com/). All Rights Reserved.
Index Index Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Symbols network capability 4-56 ANI 10Base-T Module 5-113, 5-114 237A Krone termination block 4-13 66M1-50 terminal block 4-11 definition 7-14 Assembling Main Distribution Frame (MDF) backboard 5-67 Assembling and Cabling the Main Distribution Frame 5-67 99 Nodes Support 4-61 Assembly Wiring for T1/PRI Trunks 5-30 Associate Display Endpoint A headset 5-137 PCDPM cable connections 5-212, 5-218 A Private Network Combining IP Resources
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Axxess, continued drag and drop to an Inter-Tel 5000 module, port, or folder 6-38 Axxess devices 6-38 empty device location 6-39 IP devices 6-37 IP Devices in Inter-Tel 5000 View 6-39 uninstalled bay or port 6-35 Basic Rate Interface (BRI) 4-31 cards (BRSs/BRUs) 4-42 definition 7-14 Basic Rate Interface (BRi) D-Channel diagnostics 6-118 Basic Rate Module 4-31 Busy Out Manager 6-135 statuses 6-136 to Inter-Tel 5000 database conversion 6-45 Axxess IP Phon
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Busy Out Capacities 4-13 Manager programming 6-135 endpoints 4-19 statuses programming 6-136 network 3-21 licensing maximums 4-17 system 4-14 BVM Forward to E-Mail Characteristics 4-39 Capacities of All-Trunk systems 4-41 BVM Licenses, Time Slot Group Ports, and IP Resources Allocated 4-38 Card BVM See Basic Voice Mail BVM Voice Mail Ports 4-38 Processor Expansion description 6-137 CAT 5/CAT 5e 4-12 CAT 5/CAT5e 4-22 C CAT5e See Cables and Ca
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Connecting Clear cables to a European System 5-82 network alarm A-28 Clearing Network Alarms A-28 cables to a US System 5-80 Clock 4-21 optional Off-Premises Extensions (OPX) 5-67 CO Provides Progress Tones 6-132 T1 and PRI trunks to the MDF 5-29 to the IPRC 5-124 CO Trunks 5-22, 5-26 CO Trunks in a European system 5-26 two T1/E1/PRI modules 5-32 CO Trunks in a US system 5-26 Committed Information Rate (CIR) 4-57 Connecting CO Trunks to a Euro
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Conversions, continued database process 6-30 requirements and considerations 6-26 supported Axxess cards and devices 6-28 Windows Vista requirements 6-26 CRAM-MD5 4-39 CRC Processing flag 6-130 CRC-6 (Cyclic Redundancy Check) 6-142 CS (Controlled Slips) 6-142 CS-5200 B-14 CS-5400 B-16 CSU See Channel Service Unit See Channel Service Unit (CSU) CSU See Channel Service Unit CT Gateway 4-65, 5-34, 5-191 Description 4-65 minimum network requirements 5-7 See a
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Dedicated Headset Jack 4-42 Digital Endpoint Module, continued Dedicated Isolated Circuit 4-7 switching matrix 3-9 Defaulting IP SLA Settings 5-199 tone generator 3-9 DEI and External Voice Mail Connection to Base Server 5-171 DEI Physical Dimensions 4-34 Digital Endpoint Modules (DEM) programming 6-92 DEI Unit 4-34 Digital Endpoint Self-Test Matrix 5-131 DEM-16 Block Cable Terminations for Endpoints on a U.S.
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X E Download Aborted file corrupted 5-122 file too big 5-122 E1 Module Download Error Message Displays 5-126 See T1/E1/PRI Module Drag and Drop E1/PRI Span description 3-12 description 6-34 Echo suppression sensitivity level Drag and drop database conversion 6-31 Inter-Tel 5000 modules 6-40 Echo Thresholds 6-142 Drag and Drop Inter-Tel 5000 Device(s) 6-42 Eclipse IP PhonePlus 5-114, 5-120 Driver, USB-B Serial 5-104 wall-mounting procedure 5
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Endpoints, Softphones, and Related Endpoints 7-8 Example of a Remote Site without a SIP Gateway Application 5201 Endpoint-Specific Licensing 3-18 Example of Ferrite Bead Installation and Connection Types 5-26 Enumerations, Database Test and Repair 6-16 Example of IP Networking Programming A-11 Environmental Conditions 4-45 Example TFTP Server Configuration 5-145 Environmental Requirements 4-4 Example VPU or DEI Connection to Inter-Tel 5000 Base
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Ground start Features 3-22 trunks transferring to T1 module 6-53 network operation A-22 software license 6-63 Grounding summary of system 3-3 requirements 5-16 Ferrite Split Beads 5-26, 5-80 testing 5-16 Finding IP card 5-124 Grounding the Inter-Tel 5000 Base Server 5-16 IP card (IP resources) 5-124 Grounding, Chassis 5-16 IP resource address 5-124 Guidelines for Adding to or Upgrading a System 5-142 Finishing Installation Tasks 5-33 H Fi
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Image Download Error Message Displays 5-126 Installing Digital Endpoints 5-128 Impedance, line 6-129 Installing External Paging Equipment 5-193 In Executive Display or Standard Display Endpoints 5-208 Installing IP and Multi-Protocol endpoints 5-106 In Model 8520 or Model 8560 Endpoints 5-210 Installing IP Endpoints 5-106 In Professional Display or Associate Display Endpoints 5-209 Installing Lightning Protection 5-31 In Progress 5-123 Install
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X IP Endpoints Inter-Tel CS-5200 3-5 Inter-Tel CS-5200/5400/5600 Base Server 3-7 Inter-Tel, automatic configuration for 5-180 Inter-Tel CS-5400 3-5 IP SLA 5-198 Inter-Tel CS-5600 3-6 Mitel endpoint troubleshooting 5-177 Inter-Tel CS-5600 Licensing with USB Security Key 5-191 Inter-Tel CS-5600 Processing Server (PS-1) 5-57 Inter-Tel IP Endpoint Configuration 5-180 Inter-Tel Memory Cards 7-4 Mitel installation and cabling 5-174 Mitel setup for telewor
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X ITP Endpoints, Inter-Tel Networking, Remote Admin/Diagnostics, and SIP Endpoints B-28 License, continued About window 6-57 changing 5-97, 6-58 compare software license 5-101, 6-62 comparing and uploading 6-66 invalid 5-100, 6-60 invalid license errors 5-100, 6-60 managing 6-56 obtaining 6-56 operations 6-65 system type 6-56 transferring 6-58 types 6-63 uploading 5-99, 6-60 viewing current 6-57 ITP Mode 5-120 License, Software 4-22 ISDN definition 7-1
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Main Distribution Frame Lists 66M1-50 4-11 trunk A-22 bridging clips 4-12 Local cabling 4-11 node number A-21 Local Exchange Trunk 3-11 connecting station cables to a European system 5-82 Local IP Card (IP resources) 5-124 gas discharge tube 4-13 Log file, database conversion 6-43 lightning protection 4-13 terminal blocks 4-12 Login CRAM-MD5 4-39 Main Distribution Frame (MDF) 4-11 assembling 5-21, 5-68 plain 4-39 backboard 5-9, 5-21, 5-68
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Model 8620 5-111 Mini-Direct Station Selection (DSS) Unit installation 5-203, 5-204 Model 8660 5-110 Mini-DSS 4-51 Model 8660 endpoint 3-12 Mini-DSS Installation 5-204 Model 8660 with Attached Mini-DSS 5-204 Misc Error 5-123 Model 8662 5-111 Mitel Model 8668 endpoints license 6-64 installation reference 5-10 part number 7-8 MItel 5330/5340 Setup for Teleworking 5-180 Model 8690 5-111, 5-112 Mitel Endpoint Hardware Installation and Cabling Pr
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Music-On-Hold Connection 5-192 Modules, continued E1/PRI overlap sending 6-127 N expansion programming 6-80 programming for a particular bay 6-80 NAT automatic detection 4-58 Four-Port Loop Start (LSM-4), configuring 6-119 NCC four-port single line configuring 6-134 See Network Clock Circuitry Near-end Crosstalk 5-60 Inter-Tel 5000 testing 6-13 Network A-2 LSM-2 3-11 alarms A-28 LSM-2/LSM-4 programming 6-88 bandwidth requirements 4-56 moving
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Optional Networking 3-21 headsets 4-42 private IP programming 6-6 wizard 6-4 Networking Terminology Optional Equipment 4-65 endpoint handset amplifiers 4-53, 5-205 7-14 endpoint headsets 4-42 Networks private (trusted) B-7 external paging speakers 5-193 public (untrusted) B-9 headsets 5-137 Network-Wide Alarms A-28 Modem Data Port Modules (MDPMs) 5-214 NEXT PCDPM 5-216, 5-219 SMDR/error message output 4-65 See Near-end Crosstalk system 4-6
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Phones PC Data Port Module (PCDPM) cable connections 5-217, 5-218 optional headsets 5-137 circuit numbers 5-65 optional PCDPM 5-213, 5-216, 5-219 installation 5-213, 5-216, 5-219 Physical Interfaces 5-110 PC for On-Site or Stand-Alone/Remote Programming 4-64 Pins 1-7 Block Strap 5-41 PC Ports 5-110, 5-111 Placing the IP SLA in Download Mode 5-199 PC Requirements 4-64 PC Specifications for Stand-Alone or Remote Programming 65 Planning endpoint
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Pre-Installation Checklist 5-9 Program Planning Sheets 6-107 PRI Programming 6-1 off-node extension numbers A-15 definition 7-15 Primary Rate 4-13, 5-11, 5-29 programming 6-120 Primary Rate Interface Programming a Four-Port Single Line Module 6-143 See PRI Programming an Eight-Port Single Line Module 6-146 Private (Trusted) Networks B-7 Programming an SLA for Dual DID Trunks 5-141 Private IP networking programming 6-6 Programming Code 5-122
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Remote Maintenance and Diagnostics B-19 Send International Toll Digits option 6-133 Removing System and Application Software 5-144 Sending and Receiving Network Alarms A-28 Repeater for OPX 4-54 Sending Complete indication 6-128 Replacement Parts 7-2, 7-4 Serial Driver, USB-B 5-104 ordering 7-2 Servers recommended spares 7-2 Replacement Parts Communication, programming 6-112 7-4 Service Type 5-200 Replacing the Power Fuse 5-102 SES (Severel
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Single-Line Adapter 3-10 connecting single line endpoints 5-80 connecting single line endpoints on European system 5-84 Single-Line Adapter (SLA) 3-10, 4-52, 5-127 capacity 4-16 changing port type 5-68 DID connection 3-10 off-premises extension 5-86 playback device 4-54 wall mounting 5-68 Software, continued license invalid 5-100, 6-60 management 6-56 obtaining 6-56 operations 6-65 system type 6-56 transferring 6-58 types 6-63 uploading 5-99, 6-60 viewin
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X System Resources, DEI 4-37 Stations cabling 5-64, 5-65 System setup 6-8 cabling loop limits 5-85 System type selection 6-56 line jack units 5-64 System Upgrades 5-142 modular jacks 5-64 System, Shutdown 5-89 Summary for Installing a New System or for Upgrading 5-60 System-Wide Specifications 4-6 Surge/Spike Protection 4-7 T Suspend Acknowledge timer 6-126 Switch type, ISDN 6-131 Switching Matrix on DKSC 3-9 T1 Connections A-2 System T1 Mod
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X T1/E1/PRI Module 4-20, 4-26, 5-51, A-21 Terminating Cables at Digital Endpoint Locations 5-64 capacity 4-27 Terminating the Cables at Station Locations 5-64 circuits 4-27, 4-28 Terminology B-2 connection to MDF 5-29, 5-31 DTMF transmitters 4-27 Terms and Conditions for Copying, Distribution, and Modification C-5, C-10 error diagnostics 4-28 Tests error thresholds 4-28 Database Test and Repair associated mailboxes 6-12 boards (modules) 6-13 clea
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X UDP Port Assignments for v1.x and v2.x Toll digits send international 6-133 4-60 UDP Port Assignments for v2.x 5-148 UDP Port Assignments in v2.
Index A-B-C-D-E-F-G-H-I-J-L-M-N-O-P-Q-R-S-T-U-V-W-X Using Terminal Emulation to Retrieve Online Messages 5-105 Windows Vista Utilities Database Test and Repair 6-10 testing 6-10 conversion requirements 6-26 Wireless IP Endpoints 4-47 Wizards database 6-10 Configuration description 6-68 opening 6-70 running 6-69 Database Converter description 6-22 Mitel 5000 DB conversions 6-23 Inter-Tel CS-5600 Connection 6-97 V Selection 6-105 Wrong Platform 5-123 Verifying and Securing Cable Connections 5-33 Ve
part number 580.8000 Issue 3.
