User guide

Reference
Diagnostics Feature Codes
Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009 Page 57
Diagnostic –
Network Groups
9963 (9163)
Allows you to verify that the Network Groups on the local node are
programmed properly. When 9963 is entered at an administrator’s
phone, the telephone system initiates pings from each IP device
on the local node and determines if the other devices respond to
the ping. If a device does not respond to the ping or if a firewall is
detected, the system issues a Message Print message.
Diagnostic –
Print Auxdata
9972 (9172)
(Not Programmable) Sends a report to a designated printer or file
that shows system reset history information to be used for
troubleshooting purposes.
Diagnostic –
Print Message Log
9975 (9175)
(Not Programmable) Sends a report to a designated printer or file
that lists system error messages to be used for troubleshooting
purposes.
Diagnostic –
Print Network Log
9976 (9176)
This feature code prints the network log to message print. This
feature is useful in determining the system of a networked system.
Diagnostic –
Query Node Traffic
9978 (9178)
Using this feature code you can query the status of various
devices on the system based on the status of the traffic flags in
DB Programming. The output is sent to Message Print.
Diagnostic –
Show Version
9928 (9128)
To check the call processing software version at an administrator's
phone, you can enable diagnostics mode, then enter this feature
code to view the version and date of the call processing software.
However, feature code 9928 displays the firmware version of the
phone if it is in SIP mode.
Diagnostic –
SIP View
9987 (9187)
Allows you to change the system wide SIP output value. Options
include No Output, Headers, and Full Output.
Diagnostic –
Spare 1–3
9910–9912
(9110–9112)
For internal engineering use only.
Diagnostic –
System History
9974 (9174)
For internal engineering use only.
Diagnostic –
View Displays
9983 (9183)
For internal engineering use only.
Program Database
9932 (9132)
Can be used for programming phone, system, and trunk
parameters.
Seize Device
9973 (9173)
Used during troubleshooting to seize a specific trunk or phone by
indicating the board number, port number, and device number.
System History –
Freeze
System History –
Unfreeze
9993 (9193)
9998 (9198)
The system fault history can be frozen or unfrozen using these
feature codes when diagnostics mode is enabled. Fault history is
used by service personnel when troubleshooting the system.
Table 16. Diagnostics Feature Codes (Continued)
Feature Name
Code
U.S. (Eur.)
Definition