User guide

Reference
Diagnostics Feature Codes
Page 56 Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009
Diagnostic –
Dump Node Information
9936 (9136)
Pressing the Dump Node Information feature code dumps
specified node information to Message Print for diagnostic
purpose. When the system prompts for a node number, enter the
applicable node number or zero (0) for all nodes within a network.
If the node does not exist, an error message saying INVALID
NODE NUMBER appears and prompts you for a node number
again.
After entering a node number, the system displays a confirmation
message on the phone display. This helps you analyze which
nodes are up and which nodes are down (the word ‘down’ does
not mean that the node is completely down, it simply means the
node is unreachable). For Example:
If all nodes are up, the display shows ALL NODES ARE UP X.
The ‘X’ represents the total number of the nodes.
If node 3 and 5 of a 5-node network are down, the display shows
# NODES DOWN 2 3 5.
Diagnostic –
Heap Dump
9943 (9143)
For internal engineering use only.
Diagnostic –
Heap Statistics
9947 (9147)
This feature code outputs miscellaneous heap information to
Message Print as well as putting up a message on the phone that
indicates the percentage of available dynamic heap memory. This
feature code is useful in determining if the system is losing heap
memory and how quickly the system may be losing it.
Diagnostic –
ISDN View
9948 (9148)
This feature code toggles through the three different ISDN view
output modes.
Entering the feature code the first time puts the ISDN view feature
into headers only mode. In this mode the system outputs all ISDN
messages to Message Print in header format (that is, it does not
contain any ISDN information elements).
Entering the feature code the second time puts the ISDN view
feature into full mode. In this mode the system outputs all ISDN
message to Message Print in full format (that is, each ISDN
information element).
Entering the feature code one more time turns this feature off.
Diagnostic –
Major Reset
9962 (9162)
For internal engineering use only.
Diagnostic –
Mark As Leaks
9945 (9145)
For internal engineering use only.
Diagnostic - Mark As
Quiescent
9946 (9146)
For internal engineering use only.
Diagnostic –
Minor Reset
9964 (9164)
For internal engineering use only.
Diagnostic –
Network Freeze Zone
System Histories
Diagnostic –
Network Unfreeze Zone
System Histories
9939 (9139)
9989 (9189)
The system fault history for any freeze zone in the network can be
halted (frozen) or re-enabled using these feature codes when
diagnostics mode is enabled. The fault history can then be
extracted from each zone and used by service personnel when
troubleshooting the system.
Table 16. Diagnostics Feature Codes (Continued)
Feature Name
Code
U.S. (Eur.)
Definition