User guide

Reference
Troubleshooting Tips
Page 48 Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009
Troubleshooting Tips
The following sections include information to help you troubleshoot problems:
• “System Administrator and Provider Information” below
• “Administrator Troubleshooting Tips” below
System Administrator and Provider Information
Because this guide covers administrator phone features only, you may find that you need
additional assistance from your system administrator for issues such as creating new user
accounts or changing system settings.
Your system administrator may be onsite, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Mitel provider. If
you do not know the contact information for your local provider, use the “Strategic Partners &
Resellers – Mitel Partner Locator” link at the top of the Mitel Web site
(www.mitel.com) to locate
a nearby office.
Administrator Troubleshooting Tips
Table 7 includes administrator troubleshooting tips.
Table 7. Administrator Troubleshooting Tips
Problem Possible Solution
I cannot access administrator phone
features.
You may be experiencing one of the following:
• You may not be using the administrator phone
assigned by the system administrator.
• If password protection is enabled, you must
enter a password before you can access
administrator phone features. To determine
your password, contact your system
administrator or local authorized provider. See
“System Administrator and Provider
Information” above.
One of our employees has left the
company, and I need to change the user
name shown on the display.
See “Programming Extension User Names” on
page 14.
I need to change the system time shown
on the phone displays.
See “Setting the System Date and Time” on
page 9.
I cannot clear an alarm shown on the
phone display.
You can use the administrator phone to clear
alarms by entering the Clear System Alarm
feature code (9850).