User guide

Phone and System Administration
Network Group Diagnostics
Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009 Page 43
Network Group Diagnostics
The Network Group Diagnostics feature allows you to verify that Network Groups have been
programmed correctly. When the Network Group Diagnostics feature code is entered, the
platform initiates pings from each system-connected device and determines if the other devices
respond to the ping. If a device does not respond to the ping or if a firewall is detected, the
system issues a Message Print message. For more information about Message Print, refer to
the Message Print Diagnostics Manual, part number 550.8018.
The Network Group Diagnostics feature works on proprietary IP devices for the local node only.
It does not work across nodes.
Running Network Group Diagnostics
To run the Network Group Diagnostics:
1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.
2. Dial 9963 (9163 in Europe). NET GRP CHECK (YES = 1 NO = 2) appears.
3. When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature.
NET GROUP DIAG IN PROGRESS appears.
When the diagnostics are complete, the phone displays one of the following messages:
• NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating using peer-to-peer audio.
• NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices are
offline or there are NATs/firewalls located between the devices. Check Message Print to
determine which errors occurred.
NOTICE
System Performance. Because this feature affects system performance, run the diagnostics
program after normal business hours when the system is idle.