User guide

Phone and System Administration
Internal Modem
Page 42 Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009
Internal Modem
The 5000 CP system internal modem performs multiple functions. When enabled, the modem is
used for DB Programming, Message Print, SMDR, and for uploading software licenses.
Enabling or Disabling the Internal Modem
If disabled, the modem and extension are placed into DND. In DND, the modem rejects all calls
and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are
automatically transferred to the primary attendant.
To enable/disable a modem:
1. Dial 9866 (Modem Enable) or 9867 (Modem Disable). ENABLE (DISABLE) MODEM
EXT # appears.
2. Enter the extension of the modem to enable or disable it. MODEM ENABLED (or
DISABLED) appears.
If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.
Resetting the Internal Modem
The internal modem must be reset if it fails to answer an incoming call or is out of
synchronization with an external modem.
To reset the internal modem:
1. Dial 9869. RESET MODEM EXT# appears.
2. Enter the modem extension number. MODEM RESET appears.
If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.
NOTICE
Possible data corruption. Do not reset the modem if it is connected to a DB Programming
session. If you do, the programming session is dropped, potentially corrupting the database.
For this reason, Mitel recommends that you assign the modem extension to a Speed Dial
button. During a reset, any call connected to the modem is dropped.